Hotel berhampiran REO Motor Car Company / REO Clubhouse, Lansing

設施：可以 衛生：可以 服務：可以

Beautiful hotel with unique rooms and modern technology. Everyone was very nice and helpful during the stay.

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.

酒店非常好，房間睡的很舒服，服務也還過得去，健身房挺好，設施齊全，早餐是自點一份套餐，比較簡單。

We have stayed here twice since our daughter started MSU graduate studies in the fall of '22. The hotel has been very pleasant; both stays with clean, comfortable and spacious rooms. This time we were meeting our daughter to celebrate a late Christmas. The room accommodated us to make snacks and sit comfortable and have her open her presents in the couch area! I was a fun way to celebrate without taking over her shared living space or worrying about exciting her lovely furry canine roommate. We rested well in the comfortable beds, the bathroom was clean and spacious and breakfast was delicious, hot and full. And the part that made the stay so special was the birthday wishes and cannoli treat I enjoyed for my birthday from the hotel! It was above and beyond extra for them to play along with our celebration weekend!

Room was very noisy, heater ran constantly, fan in bathroom also ran continuously. They also have outlets that flash red lights in the dark, good for finding them in the dark but very difficult to sleep. Breakfast was excellent! Having hot tub available was great too.

Everything was wonderful including the service and my stay there. I would definitely recommend staying there again.

Spending the weekend in Lansing. Had a very good stay. Especially enjoyed the breakfast. Room and facility was clean. Bed was very comfortable. Liked the location. Didn't use the pool but others were enjoying it

不提供瓶裝水