Hotel Hampton by Hilton di Laplace

My wife, my son and myself stayed at the TownePlace Suites by Marriott in Laplace,  LA July 3-6, 2022. I have to say that it was the worst hotel experience of my life. To start,  there was only one elevator working.  The one that did work creaked and cracked like it was going to fall. When we stepped out on the forth floor, there was an exposed wire coming out of the wall.  When we got to our room, none of our keys worked. I went down stairs, and the desk clerk tried remaking the key, after asking me aloud what my room number I then went back upstairs, and the keys once again did not work. This went on 4 times, and not once did the clerk offer to give us a different room. After the 4th try, she handed my wife a master key, without verifying my wife's identity. We get in using the master key, and when I returned it, she (I later found out that her name was Shannon) said she would make sure maintenance addressed my key issue in the morning The next morning after breakfast I checked with the front desk, and the new desk clerk tried making a new key, even though I told her Shannon had made new keys 4 tines. I was pretty sure the issue was the lock, not the keys. She followed me upstairs, and let me in using her master key. She assured me that maintenance was on site, and would look at my lock very soon. We came back to the hotel 9 hours later only to find out nothing had been done. Maintenance had not even tried to fix it. Then, this desk clerk hands me her master key, without once checking my identity. I got in the room, and immediately emailed the GM, Rachelle. Rachelle returned my call the next morning. I explained everything, and she insisted that she needed to make one more key and try it. When that didn't work, she finally got maintenance involved. He worked on it for a few minutes, then stated that we needed to move rooms because he needed to change the lock. We stated that we did not want to move, because it was our last night, and it would not be worth packing and moving, but we were told we had no choice. I do not appreciate being forced to move, I do not appreciate the lack of regard for my safety by speaking my room number out loud. I do not appreciate the lack of regard for anyone's safety by giving me a master key at all, much less without verifying my identity. In addition to the key fiasco, we also had the following issues: Room 1 Not enough towels for 3 guests No bedding for the pull out couch A toaster that smelled like it was going to start an electrical fire, Breakfast ended at 930, but there was no food after 900 Trash in the halls multiple days not picked up by housekeeping A refrigerator that barely kept things cold, even after we turned it to colder TV service that stopped working every time it rained Room 2 Bugs in kitchen and bath Stains on couch Drywall dust on carpet Paint splatter on the bathroom floor The TV didn't work, and took over an hour to fix. The bathroom door was not hung properly, c

Great place to stay not that expensive very clean you don't have DirecTV so you have Netflix and movie channels that you can watch which is great because DirecTV is kind of old and a good location great place to stay

Great hotel and super friendly staff!! This hotel was renovated and they definitely did a great job! This hotel was very reasonably priced and definitely worth the stay. We were able to get an early check-in thanks to Celeste!!! She was super friendly and helpful. The room smelled clean (not an overpowering smell like other hotels) and WAS clean. We had a double queen room and there was plenty enough room for us (three of us on this trip). The breakfast was the usual buffet style. Sausage, omelets, oatmeal, waffle maker, muffins, and cereal to name a few items. There is also a waffle house next door as well as a McDonald's and Subway across the street. I would definitely recommend this hotel and would stay in again.

I stopped at this hotel passing through. I’m a Bonvoy member and it was a good price. But really at the end of the day, Marriott has standards and if I’m only staying at Marriotts, I want to believe in those standards. This hotel seemed like they believe they deserved a pass from these standards, and that it has never been free from the excuse of the Covid era. Any hotel or business who uses Covid as a crutch now, should be ashamed and look internally. Internally like- you are still having people sign housekeeping agreements where they only get service once a week..? That’s an internal issue and absolutely ridiculous. Other hotels are back to daily service so what is your issue? Figure out a way to hire people and make your hotel appealing to work at. How about the cleanliness of my room and the hair and mold I found all over the bathroom? That’s leadership and training. How about the sense of “tired” you get when you walk into the hotel and everything including the workers, look and feel tired? That’s everyone at this location accepting that the hotel they work at is subpar. But most of all, not one person who works there says “welcome, we are happy to have you. How is everything? Thank you for staying with us. Etc….” I get hard times and I absolutely understand a lot, especially in this industry. But when I talked to 3 different people at 3 different times of my stay, and not one person said they were happy I was there, cared about how my stay is or room is, or thanked me for staying with you, is absolutely internal issues and nothing else. All of them made me feel like I was a burden. I’m willing to pay money to stay there, but you should also be willing to say “thank you”. At the end of the day you need to remind all your staff that if they didn’t have guests staying there, then they wouldn’t have jobs. Every time I talked to a worker, including handing them my credit card to pay my bill, I felt I was the inconvenience. I think you need to look back and re-train what hospitality is. I want to emphasize that I get hard times when you cannot control it. I had a window covered by plastic because you were resurfacing the exterior. I would never complain about that. It has to happen. I had an AC unit in my room that when it shut off sounded like a door was slamming-I didn’t get any sleep. I really wanted to say something to someone if they actually asked about how my stay was. I hate to complain so I didn’t and they didn’t care. So here you get a review. I get some of these things are out of your control for the most part, and that’s ok. But say at the very least- thank you for staying with us…. Is that so much to ask for? It’s Just disappointing because I want to be believe that at a Marriott I will get a certain level of standards maintained, and I was reminded that while it says Marriott on the outside, that’s not who owns it or who cares for it. But we as members want and need to feel like they do…

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