Review based on 7 day stay, package holiday with Jet2 Holidays. First impressions of the hotel are nice and modern. You'll see lots of sporty people around. The resort is sports heaven. There's a lot of activities. The hotel is not beachfront. You can see the sea, but to get to a decent beach for a swim is approximately a 30-minute walk away. You can hire beach towels from the hotel. They are provided with a deposit. You could bring your own. Check-in at the hotel was quick and easy. Most people were allocated rooms on the opposite side of the hotel. It's confusing; if you've not stayed here before, let me attempt to explain. The hotel itself is made up of 9 blocks of accommodation scattered over two sites. Blocks 3 to 9 are on the opposite side of the road (Active Resort, the old part of the hotel), which is sporty heaven with gym classes, weights, etc, and a wellness center that offers massages only (no sauna or steam at the hotel), Olympic pool, there lots to do here. The site is primarily step-free, with plenty of ramps for wheelchair users. Unfortunately, if you walk with a stick and struggle with steps, avoid this side of the hotel. Blocks 1 and 2 are at the main site of the hotel. The Main reception is here, where you will likely come and check in first, then be allocated a room. Block 2 is for the royal-level guests, and they have their separate reception. We checked in and were allocated Block 6, room 6135, and this was not a step-free; it was at the far end of the hotel and not appropriate for my mum, who walks with a stick. We talked to reception, and we were moved to Block 3, room 3012, step-free, and had a lift nearby, but to get to restaurants or bars, she had to use the ramp, which made the distance further. There was no way she'd manage 7 nights like this. By the 2nd night, she started getting painful knees. I went back to the main reception and explained the situation. I spoke with Tana, who said he was too busy to make any moves. And he said we'd already moved once, and he had no time to speak with us. I was a little disappointed with his response. The following day, I went back and spoke with Ceti; he was kind, showed empathy, and understood how difficult it might be for an older person with a stick to go up and down those ramps. He immediately moved our room to Block 1, room 1112, and her stay was most comfortable after this. All the rooms are spacious and clean and have walk-in showers. Room 1112 had a partial sea view, and it was beautiful. Rooms have the usual hairdryer, fridge, kettle, and toiletries (shower gel/shampoo/conditioner and body cream). Thankfully, the hotel is sustainable friendly and uses less plastic. The only downside was they did not offer any water in the room. I understand this is to reduce plastic bottles, but even a jug to refill water would be helpful. You are expected to purchase a water refillable bottle and refill it at various water stations. I cannot stress enough "please bring
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