Hotel berhampiran Museo Naval, Las Palmas

First we receiver a room on 6th floor, 604. Outside the hotel, aprox 1 meter from the entrance there is a highway with 6 files, heavy and fast traffic 24/7. It was like the beds were placed in the middle of the highway, no sleep that night, called the reception at 5:30 in the morning to change room. We had two choices, one at the first floor at the highway and one with the view to a black wall, but quiet. A small room, probably a single room because there were only one towel and one papercoup. Well we felt the odour in the bathroom but not as heavy as day two, today. I nearly throw up and had to leave the bathroom. It said it should be shampoo with conditioner but of course it wasn’t, it was very dirty in the shower with a lot of black mowl. The hairdryer was screeming when I used it. My husband booked this as a birthday travel and stay during his birthday. It is the most horrible stay we ever had in a hotel and we have made many trips. In the description of the location of the hotel you get the impression that it is just beside the beach. IT IS NOT!! You are located at the highway. Do not go here if you are not forced to. We moved out two days before our check out and moved to a very good hotel, far away from the highway and close to las Canteras. Ps to the manager do not bother to explain this. Do your work and see to that all Windows Will be changed to 4-glass.

It was a surprisingly nice hotel and it exceeds my expectation to be honest. I booked two nights to stay in the Las Palmas city centre with easy access to Santa Catalina and Playa de Las Canteras. I did not expect fancy room, mega facilities, etc, but just needed a clean room for my stay. However, on arrival, the friendly and welcoming staff at reception allowed me to check in even before standard check in hour. The hotel was clean, new and refresh for me. The room was very new and very clean, with full kitchen facilities. You can cook small meals or make some snack during your stay if you like. It has a balcony with view of small alley/ narrow street of Las Palmas. There are also social working/ meeting space, laundry, sauna, gym facilities in the basement, which I did not have time to use. The air conditioning in the room is a plus and make you feel very cool and comfortable in hot weather. The hotel is in a very convenient place, with plenty of restaurants, bank/ A** and shops nearby. Walking to the beach is under 5 minutes with more activities to offer. For public transport, Santa Catalina bus station is around 5 minutes away, where you can get buses to the airport, south part of the island and San Telmo Bus Station which is near the historical centre. Overall, I like this hotel and would certainly recommend it to you if you would like to stay in Las Palmas. Everything is so convenient and yet it was not noisy at night, as I had a very good sleep.

Excellent location, one side is the port and other side is the beach. Near Santa Catalina square with many restaurants and cafes. Negative is the location of the Reception. First floor and use of stairs. Elevator is not so accessible

Booked 1 night for carnival so the room way overpriced paid 110 euros for room only. Reception is tired and needs upgraded to give a warm welcome. Felt 3 stars as soon as i entered. Reception staff friendly . Lift to rooms felt really old and dark. Room 408 a double was very spacious with large bathroom.kitchen area with full frudge and small table top oven, well stocked with utensils if you wanted to cook something. Bed really comfortable. View from the room syraight onto the side of a building. TV worked but only Spanosh stations, occasionaly Euronees in English. In this day and age you should be offering several stations in English and German. Im learning Spanish so wasnt a problem but need to cater to international travellers. Overall an ok stay but not good value for money when im booking into another 3* today for 47 euros.

Fading. Could be 5 stars but is only 3.5. The staff are nice but the main reason we used to stay here was the pool. However that now does not open until 12..or later some days and it closes at 7pm. Therefore on arrival it was closed and on check out day you cannot use it at all. The bar has no draught beer...just a few bottles and closes at 4 pm. Many people were trying to order during those times but nobody was there to take their orders. Sat and Sun there were 30 people plus on the roof until 8pm and wanted to spend their money but could not! Madness. Some days there was a life guard sitting by an empty pool and other days when the pool was busy..no lifeguard. The Aircon works but is noisy. The TV is an antique and most channels do not work. There was a heatwave but you get one free water each on day one but no more than that even if you pay for 7 or 14 nights. Wifi works but you have to login everyday. Hotel is in a great place but Las Palmas is noisy, dusty and a little fragrant at times! If the main company, Eurostars would look afresh here and spend some money on a refresh then this could be a 5 star. Until then we will stay elsewhere, most probably.

I nearly cancelled my reservation for this hotel due to poor ratings so when I arrived my expectations were low. To my delight, as I entered the hotel, the decor was tasteful and it smelled great. Front of house polite and helpful (though we did have to wait until 3 for our room so if you are hoping for an early check in do pay for it). While we waited, we went for a walk and then chilled by the roof plunge pool. The sun loungers by the pool are excellent quality; however, at the weekend you are lucky to get one (there are only about 12 available). Upon entering the neat and compact sea view with a balcony room (415) all was as I expected, comfortable bed, decent pillows, good quality shower (no shampoo so bring your own out buy at the local supermarket). I’d read reviews moaning about the lack of hangers - I’m on the island for 21 days do have lots with me. I requested more at reception and a maintenance man came and adjusted the wardrobe within minutes. Bathrobe was absent from my room so again I requested one and it was quickly provided. The view is exceptional from the spacious balcony which has functional table and chairs but no loungers. The room was incredibly quiet. Breakfast is a steal at 10€ PP. We are vegetarian and there was plenty for us to enjoy. In your room the coffee is refilled daily (you may need to ask for this) there is a coldish fridge (better to go to the shop across the road is you like cold items). Would I return, yes. This hotel is in a superb location with lots of interesting places to see and a relaxing beach opposite. My husband’s view is, if you love the beach but not too much heat, give the north of the island a try as it will be perfect for you. Cocktails around this area are around 5.5€

We enjoyed our stay at this excellent hotel. Breakfast was superb, so much choice and a sea view! Our room was perfect; comfortable, modern and quiet air conditioning. This hotel has a great location, close to the beach and nearby attractions. We highly recommend this hotel.

Fantastic service provided by Izabel at reception and Melanie and Erika at breakfast. All of them were consistently amazing every single day and definitely made our stay memorable. The rooftop pool is just a bonus. Recommended because of the amazing service.