Ellis Island Hotel Casino & Brewery

Day light robbery. Never refunded $100 despit as promised via wire t

The check in time must be exactly 3 pm. No more no less. They wont allow you to check in 5 mins before 3 pm. However, the room is very clean and tidy, its perfect. But during second day. Nobody clean up the room. Only negative on this, review is the service. The staff is unfriendly, not approachable and unhelpful. The rest its perfect. The location food and the room.

Fabulous stay in the heart of vegas. We loved our stay here, the staff are all friendly and welcoming, the rooms spotlessly clean, the beds so comfortable, the showers hot with great pressure. Location is perfect, literally 15 mins walk into the ***** and because of this really quiet at night.the rooms must be soundproofed, because I haven’t heard any noise from other rooms, the occasional bit of traffic noise or someone talking in the corridor is all i have heard but we are on the 3rd floor so maybe its noisier downstairs, im not sure. There is a 7 11 just 2 doors up and with a fridge and coffee maker in the room this was perfect for us. The ****** is a building beside the hotel so no noise from there either. It was my first time in a ****** and the staff were really helpful at the tables giving me tips and were so patient with me until I got the hang of it. The clientele appear to be a lot of locals who are also really nice and helpful. I would strongly recommend this place to everyone, especially first timers. The food and drinks are reasonably priced for the area, $4 -$6 for a beer compared to $9 _ $12 everywhere else. You also gets a discount in the restaurant if you are a hotel guest. The steak special was delicous served with greens and potatoes with soup or salad. Isabella the manager on reception was especially helpful when we had a problem with our bill which was a system glitch that had already been identified. They were aware of the problem and it was being sorted but she was so sweet and set our minds at rest. We didn’t get any maid service while we were here, maybe it needs to be requested? We didn’t mind though and reception were happy to hand out extra water, coffee cups etc. Every staff member from security, reception, ****** employees were friendly, helpful and chatty I can only think this is also a great place to work.

Great stay, lovely staff.

Great hidden spot off the *****, pretty like the vibe and the superb quality with low cost! Especially thanks for sending the package to my next traveling stay!

Clean