Hotel berhampiran ZON RIA, Lau Cimba

The hotel should just be downgraded to a 2 star hotel. It's so bad in every aspect that I didn't know where to start. It's a disappointment. We booked 5 rooms, and out of 5, 4 rooms had issues. 1 room has mouldy smell so bad that from the outside of the room we can already smell. The other 3 have cockroach issues, there is a dead cockroach lying on top of the bed. We inform the receptionist regarding this issue and none of them apologize for this, they only put air freshener in the room. But then, even after housekeeping, the cockroach is still lying on top of the bed. Wasting of my time to go for another complaint if there is no job done. This should not happen in a 4 star hotel. Then, the shower is broken, we need to modify ourselves so that we can shower. They only provide 1 pillow. There are other 3 star hotels that provide 2 pillows without request. One of the bedsheets is torn. I do not recommend this hotel to anyone. Wifi is not available in the room. Limited connectivity. I paid extra money to change from a 3 star hotel to this hotel, and its not worth it at all. I paid extra for worst service.

This hotel is beautiful, it feels like you are in a lush jungle, I like it much more than the modern luxury hotels that cost more and don't have nearly as much character. The staff was amazing, they were incredible helpful and kind. The breakfast and Cafe food was delicious and I loved the room and the price.

今回2回目のブラスタギの旅行で利用させて頂きました。景色の良い場所にあり、食事も美味しく多くの観光客で賑わっていました。1点気になったのが空調(エアコン)が全館タイプなので部屋にリモコンがありません。 急遽翌日の予定が変わりキャンセルせざるを得ませんでしたが、機会があればまた利用させて頂きたいと思います。 (翌日の目的地まで車を出して頂き助かりました。ありがとうございました。)

This place was recommended by a friend, and although it was a little over our budget we went and booked it anyway. We travelled as a group and took 10 rooms. The rooms were very clean but they were too damp, in some rooms the water heaters were not working properly, the pillows were in poor condition. All the furnitures were beautifully handmade but all were too low that they were not really comfortable. Some beds were not in good shape. The complimentary breakfast could be much better, maybe like adding local fruits to the selection (we paid 500k-750k per room). Putting the owners’ potraits in the guest bedrooms was a little eerie 😅. However, the service was exceptionally good, manager was super friendly.

Sangat recomended

Have stayed several times at this hotel, as it is one of the best hotel at Brastagi. But this time got a very bad experience. Going on weekday to avoid the crowd on weekend, but yet hotel is fulfilled with so many bunchs of group from government. All of the surroundings from once you step into the hotel till the way you get into your room are fulfiled with the smell of their cigarattes that make the air is not refreshing. It really gives a feeling like you are entering and staying at a hostel instead of a 4-5* hotel. Even they dare to smoke in the non-smoking breakfast area and no staff concerned. Staying at super-deluxe which is newly renovated, turns out having itchy skin on both hands and legs coz of the cleanliness of the bed sheet. Dunno its a bed-bugs or not, but there are some snacks residue and stain on the bed. Cleaning staff must be improved! They even forgot to refill the tea/coffee sachets and i have to ask it from reception. Really cannot enjoy the night.. the groups are having a party at the azalea with so large speaker sound till late midnight. Hotel should consider the other guests especialy those staying with elderly or infant. Can you imagine till 2am and still so noisy! Ohmygod.. my baby cannot sleep well and cranky all the nights. Hotel should not give permissions to use the hall till so late and disturb other guests. This is really unfair..we also pay for our stay! Super Deluxe room is so damn hot. Turn on the ceiling fan, and dust from the fan fell down to bed. Ohmygod, complete! Hot+Noisy and also can hear other baby was crying from another room..This group really did a good job on spoiling the holiday of the rest of the hotel guests. Mikie Holiday should re-manage group rules, despite it comes from government or public.

Pelayanannya bagusss bangeet 💞