Ibis Lausanne Centre

Ulasan Ibis Lausanne Centre

Ibis Lausanne Centre

Rue du Maupas 20, Lausanne, Canton of Vaud, 1004, SwitzerlandLihat Butiran Hotel
Ibis Lausanne Centre
Ibis Lausanne CentreIbis Lausanne CentreIbis Lausanne Centre
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Ulasan Tetamu

8.9/10
Very good
118 ulasan
Ulasan yang disahkan
Location9.0
Amenities8.5
Service9.1
Cleanliness9.1
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All reviews(118)
Positive reviews(114)
Reviews with photos/video(23)
Clean and tidy(24)
Easy to get around(15)
Convenient location(15)
Awesome stay(11)
Located downtown(9)
Great value for money(8)
Delicious breakfast(8)
Friendly front desk staff(8)
Negative reviews(4)
Jianfeinulizhong
Twin Room
Daftar masuk pada Dis 2025
Family
4 ulasan
10/10
Outstanding
Disiarkan pada 19 Jan 2026
Great location, very close to the cathedral. There's a large Coop City nearby, but it's closed on Sundays. The hotel reception staff were very friendly and welcoming. The hotel facilities are quite new. Please note that twin rooms come with two window types: sealed windows and regular windows. If you have a preference, please contact the front desk. If a room is available, they will allow early check-in. Slippers, toothbrushes, and toothpaste are not provided in the room, so please bring your own.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Jianfeinulizhong,Thank you for your positive feedback regarding our location and the hospitality of our front desk staff. We appreciate your note about the room types and amenities. Please be reminded that certain items such as slippers and dental kits are not provided. We hope to welcome you again soon.Best regards,Ibis Lausanne Centre
M275021****
Twin Room
Daftar masuk pada Nov 2025
Couple
17 ulasan
9.7/10
Amazing
Disiarkan pada 2 Jan 2026
The room was tiny, just barely functional, but the service was good. They quickly provided the forks and kettle we requested. The hotel's location was decent.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your feedback regarding your recent stay. We acknowledge that room size may not meet everyone's expectations, but we are pleased to hear that you appreciated our service and the location of the hotel. Your comments are valuable to us.Best regards,Ibis Lausanne Centre
Guest User
Twin Room
Daftar masuk pada Nov 2025
Family
2 ulasan
2.0/10
Disiarkan pada 3 Dis 2025
⭐ 1-Star Review: Worst Hotel Experience – Avoid Ibis Lausanne Centre This was honestly one of the worst hotel experiences I’ve ever had. The customer service at check-in was shockingly bad. The staff were rude, cold, and clearly uninterested in helping. Instead of welcoming guests, they behaved as if every question was a burden. Absolutely zero professionalism. When I tried asking for assistance later, the attitude only got worse — unfriendly, dismissive, and completely unhelpful. It’s unbelievable that a hotel operating under an international brand can offer service this poor. To make it even worse, the room was stuffy and uncomfortable, with no proper ventilation. For what they charge, this is unacceptable. Ibis Lausanne Centre seriously needs to retrain their staff and improve their standards. I strongly advise others to stay away — there are plenty of better options in Lausanne. This hotel is not worth the frustration.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback, although we are truly sorry to read that your experience did not meet your expectations.We sincerely regret that you felt unwelcome during your stay. This is not the level of service we aim to provide, and we will review your comments with our team to better understand what happened and reinforce our hospitality standards.Concerning the room, we are also sorry that the ventilation did not provide the comfort you expected. Please know that our reception team is available 24/7 to assist with any issue, including offering alternative solutions when possible.Your feedback is valuable to us, and we will use it to continue improving the quality of our services.We hope you will give us another opportunity to offer you a much better experience in the future.Kind regards,
Guest User
Double Room
Daftar masuk pada Nov 2025
Family
2 ulasan
8.5/10
Very good
Disiarkan pada 25 Dis 2025
Clean and simple hotel. Just few tram stops away from main station.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your positive feedback regarding your stay at ibis Lausanne Centre. We are pleased to hear that you found our hotel clean and conveniently located. Your comments are appreciated, and we look forward to welcoming you back in the future.Best regards,Ibis Lausanne Centre
Guest User
Double Room
Daftar masuk pada Ogo 2025
Solo traveler
6 ulasan
9.5/10
Amazing
Disiarkan pada 24 Sep 2025
A good option for solo trip, very near the bus station and the staffs are nice.
Jawapan daripada Pihak Penginapan: Dear Ting Wei,Thank you for your kind words regarding your recent stay. We are pleased to hear that our location and staff contributed positively to your experience. We look forward to welcoming you back in the future.Maxime GUILLEMERDirecteur Général | General Manager
Guest User
Double Room
Daftar masuk pada Ogo 2024
Couple
1 ulasan
8.5/10
Very good
Disiarkan pada 23 Sep 2024
Located in a convenient transportation place from Lausanne Garre Station, it was so good to travel to Montreux and Vevey, and all the hotel staff had a kind service mind, so I had so much fun during my stay.
Jawapan daripada Pihak Penginapan: Dear Minkyu,Thank you for your wonderful feedback! We're delighted to hear that our convenient location near Lausanne Gare Station made your travels to Montreux and Vevey enjoyable. It's also great to know that our team contributed to your positive experience with their friendly service. We hope to welcome you back soon for another fantastic stay!Kind regards,Nicolas Argence - Assistant Manager
Guest User
Double Room
Daftar masuk pada Ogo 2024
Solo traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 25 Okt 2024
All amazing! Modern, clean, spacious room, very nice hotel and a good deal for the price, had all necessary toiletries, Walkable distance to the train station. I would recommend to others and come back again!
Jawapan daripada Pihak Penginapan: Dear, Thank you for your wonderful feedback. Kind regards, Nicolas Argence - Assistant Manager
Guest User
Double Room
Daftar masuk pada Mei 2025
Family
1 ulasan
10/10
Outstanding
Disiarkan pada 17 Jun 2025
Very nice people. In the center town, you can get everything by bus.
Jawapan daripada Pihak Penginapan: Bonjour,Un grand merci pour votre superbe note et votre gentil commentaire ! Nous sommes ravis que notre équipe ait contribué à rendre votre séjour agréable. En effet, notre emplacement central à Lausanne permet de rejoindre facilement toutes les attractions grâce aux bus, ce qui facilite vraiment la découverte de la ville.Au plaisir de vous accueillir à nouveau très bientôt à l’Ibis Lausanne Centre !Bien cordialement,Maxime GuillemerDirecteur GénéralIbis Lausanne Centre
Guest User
Double Room
Daftar masuk pada Feb 2025
Couple
17 ulasan
10/10
Outstanding
Disiarkan pada 16 Mac 2025
Good location, and provide local transport and museum ticket which were very good.
Jawapan daripada Pihak Penginapan: Thank you so much for your excellent feedback! We're delighted that you appreciated our location, as well as the free transportation and museum tickets. It's a pleasure to know that these services helped make your stay even more enjoyable.We hope to welcome you back soon to the ibis Lausanne Centre!Sincerely,Maxime GuillemerGeneral Manager
Guest User
Twin Room
Daftar masuk pada Nov 2024
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 27 Dis 2024
Affordable price with good facilities and friendlystaff, also close to supermarkets and commercial streets. But be cautious about surrounding weird people at night, even though there's nothing happened to me.
Jawapan daripada Pihak Penginapan: Hello,Thank you for your kind review! We’re glad to hear you found our hotel affordable, with good facilities, and enjoyed the service from our friendly staff. Our location indeed offers easy access to supermarkets and commercial streets.We appreciate your feedback about the surroundings and want to assure you that we always prioritize the safety and comfort of our guests. We’re happy to know that your experience was positive.We hope to welcome you again soon!Best regards,Nicolas Argence - Assistant Manager
Svnderee svnder
Twin Room
Daftar masuk pada Dis 2024
Family
16 ulasan
10/10
Outstanding
Disiarkan pada 20 Mac 2025
If someone get in geneva stay this place price is affordable and price is avaliable
Jawapan daripada Pihak Penginapan: Thank you so much for your excellent feedback! We're delighted to hear that you appreciated our value for money. Your satisfaction is our greatest reward. We hope to welcome you back on your next visit to Switzerland! Sincerely, Maxime Guillemer General Manager – Ibis Lausanne Centre
Olia_G
Double Room
Daftar masuk pada Nov 2025
Couple
17 ulasan
10/10
Outstanding
Disiarkan pada 24 Dis 2025
All good, thank you!
Jawapan daripada Pihak Penginapan: Dear Olia_G,Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay with us.We look forward to welcoming you back in the future.Best regards,Ibis Lausanne Centre
5002
Twin Room
Daftar masuk pada Nov 2024
Traveling with friends
14 ulasan
9.0/10
Great
Disiarkan pada 18 Dis 2024
Nice place to stay in Lausanne centre, close to train station
Jawapan daripada Pihak Penginapan: Hello,Thank you for your kind feedback! We are delighted to hear that you enjoyed our central location, close to the train station. We hope to welcome you again for another comfortable stay in Lausanne.Best regards,Nicolas Argence - Assistant Manager
Guest User
Triple Room
Daftar masuk pada Jun 2024
Family
44 ulasan
10/10
Outstanding
Disiarkan pada 12 Ogo 2024
the hotel is close to old town and you can walk a short distance to visit the old town. The hotel lobby and restaurant is chill and cosy. the staff was friendly and nice.
Jawapan daripada Pihak Penginapan: Dear,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our hotel's convenient location near the old town, as well as the chill and cozy atmosphere of our lobby and restaurant. It's also wonderful to know that our friendly staff made a positive impression on you.We look forward to welcoming you back for another pleasant stay in the future!Best regards,Nicolas Argence - Assistant Manager
Guest User
Double Room
Daftar masuk pada Apr 2024
Couple
1 ulasan
4.0/10
Disiarkan pada 5 Mei 2024
1. No drainage system, our bathroom flooded with bath water 2. No slippers 3. No coffee or sugar 4. No kettle 5. No complimentary biscuits or anything 6. They came at 10pm to bring us extra towels to put on our bathroom floor due to flooding; personnel knocked twice and then bulged in into our room. 7. Carpeted floor, full of dust 8. We left our card (key) in the room and cleaning staff took it, for some reason
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations, and we are very sorry for the issues you encountered during your time with us.We are especially concerned to hear about the flooding in your bathroom and the challenges with the drainage system. This is not the standard we aim for, and we regret any inconvenience this caused you. We will address this matter with our maintenance team to ensure it is resolved promptly.Regarding the missing amenities such as slippers, coffee, and kettle, we apologize for any misunderstanding. Unfortunately, we only provided kettles on demand.We are also sorry for the incident regarding the towels and the way the situation was handled by our staff. This is certainly not the level of service we strive to provide, and we will address this with our team to prevent similar situations from happening again.Please be assured that your feedback has been taken seriously, and we will work on improving these areas to provide a better experience for all our guests.If you would be open to giving us another chance, we would love the opportunity to make things right during your next stay.Sincerely,Nicolas Argence - Assistant Manager