Hotel 2 Bintang di Lausanne

Due to unfortunate circumstances, our reservation in Du Marche was cancelled by ***********. When we were informed by Dean in the reception that there was hassle with our booking, we were standing there tired and feeling helpless. He patiently explained where the miscommunication occurred, told us he can give a room with private bath (as we wanted it) but only for one night (instead of our plan to stay for 2 nights) as they are fully booked the next day. He gave us *********** customer service number, lent me his internet so I can find a hotel that is available for 2 nights and was helpful in every way possible seeing how we were really disappointed and exhausted (it was 14:00 and we have not eaten any meal yet, coming from Chamonix). I give this hotel 5 stars for Dean's customer service. We could have enjoyed out stay in this hotel, if it was not for some unfortunate incident. Thanks, Dean.

Exactly what we needed. Comfortable room and bedding, very large shower tub. The Breakfast was nice, with attention to avoid disposable material, fresh yoghurts, two coffee machines. The free Lausanne pass allowing free public transportation (and other advantages) was appreciated.

The location is amazing - literally right above the metro station and arrive at the front door in less than 30 seconds. We’ve stayed here for 4 nights and the receptionist we have met are super nice - one of them even guided us to the kitchen to microwave our dinner. Two things we wanted to point out - 1) We had some formal clothes that required ironing, however, the ironing board in room is stored beneath the table and obviously gets super dirty and dusty. At the end we had to iron on the table with a towel on. 2) The housekeeping lady would come knock on our room every morning at 10 to check if we need cleaning or not. One day we told them yes we do need cleaning and would be leaving the room in 30mins. At 3:30pm when we got back to our room, no cleaning was done and yet the cleaning lady came and said either cleaning now or not. We found it quite confusing and disorganised.

The hotel and staff were brilliant. It truly exceeded my expectations. The room was lovely, pillows great ( I asked for synthetic ones) and the bed was comfortable and firm. The bathroom was lovely too. I had a huge panic after dropping my wallet in a taxi. But Sarah, one of the hotel team, was incredible. She was calm and helped me through my panic. She rang around and advised me what to do. I followed her advice and - miraculously - I found the taxi driver and my wallet. It would never have been possible without Sarah's help. Her colleague (Alf?) was also great. He was really friendly - and funny - and helpful. Nothing was a problem. The gym is a wonderful bonus and I had a good workout. I really do recommend this hotel. The location is also only 5-10 mins walk to a metro station. Thank you for my lovely stay!

到了酒店才發現店名中包含patients字樣，門口停着救護車，才意識到這酒店不一般。經過引領，車庫停車，checkin入住。原來這是一間療養酒店，和旁邊醫院是相通的。整個酒店設施有點國內和睦家風格，非常乾淨舒服和人性化，頂層露台無敵湖景。早餐也非常豐富，非常棒的一次入住體驗。

The hotel Elite is perfect. So quiet and restful and yet only 5 minutes walk from the train station and the city attractions. You get a free metro and bus pass too. The hotel is spotlessly clean and traditionally decorated with good quality furnishings, bedding and towels. The breakfast, which is included, is great with lots of cereals, bread, croissants, pain au chocolate, cheese, jam, honey, boiled eggs and cold cooked meat. Excellent value for money. We will return.

Hotel Crystal is Centrally located in Lausanne in Switzerland, very near to the main Railway stations, and very much convenient to walk around. Very nice room with wonderful staff, very much clean, and Amazing Swiss quality service. We highly recommend and suggest this property.

This was a wonderful large room for a city centre hotel. There is car parking on site. The reception staff were incredibly helpful and when we had a problem were very efficient in helping to address it. Very clean and comfortable and an excellent breakfast. Also easy with our dog, which is unusual for city stays - grass and easy walking behind the hotel. Lift right by the doors. Excellent.

The location of the hotel is good and it is near to the center and the shopping areas. The atmosphere is very familiar cozy, on the ground floor there are lounge areas and meeting rooms to relax and meet with friends and family but also for business meetings. The room was not very spacious but good enough for a short stay and in general, it is a quiet hotel. The breakfast was good with a decent variety of products and the staff was kind. The only downside of our experience was that the housekeeping did not offer a good service. We stayed 3 nights, after the first night they did the turndown service properly but after the second night they didn't do it anymore. Actually, when we came back to the hotel after spending the whole day out, we found some cleaning products all over the shower and the toilet as you can see in the pictures. I went to the reception and told this to a very young lady but she didn't apologize and took it like it was a normal event. Instead, she just explained that there was an inconvenience with the housekeeping staff that couldn't finish their work but she didn't offer to clean the room. I would come back to the hotel but the housekeeping service should be improved.

Good location though noisy at night with clubs nearby. Can improve cleaning and maintenance (door knob digital system broken, shelves broken,…).