Hotel berhampiran Pirouette's Playground, Laval

HOTEL: First, we arrived in daylight hours, checked in to our ”suite” , and were told to go to our room 126 (called Celestre on the web site). We had to walk down a very dimly lit hallway that was so dark, we thought we were were walking into a haunted house. We could not even read the room numbers unless you got about a foot away from the room doorways. Is this some sort of joke ?! There was a light at the end of the long hallway for a large wall photo, and only when we got to the end of the hallway could we see our room number. Did not get a feeling of being safe nor customer friendly. Once in the room, which was also dimly lit, we encountered several ”techy” light switches (designed for setting ambient lighting), some didn't work, others worked for coloured LED strip lights which were confusing to change colours and intensity. Lighting intensity made it more difficult to see what function the small print on the switches performed. Remote control for the TV would power on the TV, but would not change the channels, screen just kept showing the hotel advertisement. Remote control for the fireplace (although we did not need it) also failed to function Website photo of the room shows a wave type ( ~ ) lounger, not what was in the room, which was a prop up back lounger. The A/C unit had a very loud fan, and very poorly positioned right alongside the bed, which made sleeping with the unit on virtually impossible. Oh, did I mention that there was an ON/OFF light switch at the front door for selecting whether A/C or heating ( and I think it was in French only). Last but not least, the Spa's hotel is situated across the street from the Spa (a 5 lane undivided boulevard). I believe there's a limo if you want to wait for it, but don't count on the limo at Spa closing time (10 pm), it's parked so you have to walk across the boulevard in the night. We also got to experience this closing experience along with a major downpour, dressed in our bath robes and flip flops. SPA: Very nice and well equipped spa and bistro, Therapeutic massage with Mark Hindle was excellent, although more than twice the price of my home massage therapist. Therapist agreed to wear a mask on my request (I wore one throughout), but only because he was feeling under the weather and coughing a bit. I would go back to the spa, but forget the hotel, not worth the price.

This is a new hotel so everything was new, the service was good, have good breakfast. The people working at the breakfast bar seems to try too hard on getting around guesses to be on top of the things there, but it would be nice if they could chilled off to let guesses help themselves and out of the way first. Front desk clerks are available if you have questions, but it would be nice if they could try a little smile sometimes. I am from the US and have been in the people business my whole life so I am big on being friendly and curtesy, doesn't matter how bad of the mood you are in, but I don't expect the foreigners to do that. I like the place so I leave a 5 stars.

Very good nice room and clean so so good Good price nexr time useing this hotel

Vais commencer par parler de vous fr.trip.comil a eu erreur il a eu. 2 réservation meme chambre meme date erreur le cite eu ou cliker erreur date a demain la chambre de plus jai voulu faire coriger On me répons un nonil a fallu je parle a 3 personne on fini par me dire on ses arranger avec la réception sa va se régler je va a aceuil du motel il me répons non il peux rien et vous fr.trip.com ses vous qui est responsable je parle français seulement peux pas apeller donc sur sa en vacance on me vol 80 $ jatend toujours apres et pu nouvelle non service jai dormi plus que 30 jours a cette motel et je sais pas qui est responsable sa lance la balle I'm going to start by talking about you en.trip.com he got a mistake he got. 2 reservations same room same date error the quote had or clicker error date see you tomorrow the room moreover I wanted to have it corrected They answer me with a no I had to talk to 3 people they ended up telling me we're arranging with the reception it's going to be settle I go to the motel reception he answers me no he can't do anything and you fr.trip.com it's you who is responsible I only speak French can't call so on his vacation they steal $ 80 from me I always wait after and could not hear from me service I slept more than 30 days at this motel and I don't know who is responsible for throwing the ball

We spent a week at Home2 Suites par Hilton and were very satisfied with our stay. The front desk personnel (Linda and Shanti) wer every helpful and went out of their way to make ouyr stay pleasant. The fellow doing clean-up (Ubes) was everywhere working hard. The breakfasts were varied with hot and cold foods to everybody's taste. The eating area was clean and colourful...very inviting. Our room was as described online and served all of our accessible needs well. The suite was a very comfortable accommodation.

We like Hampton Inn Suites by Hilton Montreal-Dorval. The room is spacious and clean. We had a King size bed and a sofa bed for 4 people and it was good. The breakfast was great. This is a busy hotel so sometimes people were hard to find a table to sit and eat. But it was not a big deal.

Stayed for one night, wish I stayed longer. Brand new, very clean hotel. I bring Lysol wipes and wipe down every surface and it was clean! I’ve yet to go to a hotel in the last few years to show this type of cleanliness, and I go to hotels often. Room was very nice, stylish. Comfortable. Concrete walls, soundproof, which I wish all hotels were. Hotel lobby/seating area very nice, stylish. Pool was warm, nice and clean. Area has lots of shopping and restaurants nearby. Would definitely stay here again, one of my favorite hotels now.

The Hotel on arrival was clean and very nice to walk into. The staff that helped me check in was wonderful, helped me cause i am English speaking and everything was great. The room was clean and fresh and everything about my stay was great. i would suggest the hotel to friends and family to your wonderful hotel. P.S very good and strong coffee :)

We stayed over New Year's Eve and had a great view over the crowds gathering at the Christmas market. The room was clean and was as expected. The only downside of the hotel is that it's not very convenient to get to the exit, as you'll have to go through the mall first before reaching the lobby and then take another elevator up to the rooms.

Despite an initial bad experience on the phone prior to check in (I called to make sure my credit card payment had not bounced and the person on the phone was quite rude), I am very pleased with my overall experience, the amenities and the staff friendliness went above and beyond my expectations. The rooms are quite spacious with a lot of storage, I also very much enjoyed having utilities in the kitchen, the possibility to use the washing machine and dryer at any time were definitely a plus - same with the dishwasher. The only thing that a was a little off-putting was finding some hair in the bathtub, also the fact that it wasn't really possible to fill the tub with some hot water (it kind of ran out after a while). Overall my experience was very positive and I would definitely see myself booking a room again at Hotel Saint Laurent