Hotel 5 Bintang Terbaik di Legaspi

This hotel prides as a “4- star” hotel in Legazpi City however it needs to improve in so many areas. Almost everything is purely business, taking every opportunities to make profit rather than delivering seamless guest experience. The only saving grace is the staff for their hospitality mindset. FO Raymark, Cora or Nora, Concierge guy, housekeeping and guards were all customer focused except for the night duty lady(I didn’t manage to get the name) who went all by the book. If not for most of the staff who were always nice and welcoming, it would’ve been 0 star. Pros: 1. View 2. Most staff are customer-focused Cons: 1. Rooms are not properly cleaned. Yellowish toilet, dirty shower room grouting, musky smelled room carpet, blood stained blanket insert, hard pillows, general cleanliness 2. Breakfast- totally let down. Only had breakfast 2 times during our stay. 1st- buffet breakfast served but very limited option. 2nd- plated bfast- again limited option. It is best to have breakfast from carenderia. 3. Corkage fee for outside food brought in to room- another profit opportunity. I was not charged after talking to the staff how corkage fee should work. 4. Charge for almost every extra item.- P50 for extra pillow, P75/extra pair of slippers, P50/btl of extra water. If you are charging high on your room rate these extra items should already been free. Paid P33K for 4 nights. 5. Restaurant- inquired for lunch on our last day but shocked to know that only available is chicken and pasta. Staff however offered coffee and pastries are also available. 6. Corridor carpet needs dire cleaning. It smelled urine!! Placing air freshener is not the solution 7. With covid still on the rise, cleaning and hygiene must be on top. Housekeeper are not using any cleaning chemicals when cleaning the room. Observed this for 2 different occasions from 2 different housekeepers. 8. Room carpet is not vacuumed. Housekeeper only uses broom and dustpan. Overall, the management should review most of the policies if they want to standout or better pose as 1 star hotel.

Marison Hotel exceeded my expectations in every way. With its prime location, comfortable accommodations, excellent amenities, delightful dining, and exceptional service, it is the perfect choice for travelers seeking an unforgettable experience. I highly recommend Marison Hotel to anyone!

Location is great - near malls, parks and seaside. The room looks nice and neat. Beddings and furnishings are great. Buffet bfast was good as well. Staffs are polite and great. Shuttle service is available and arrived earlier than scheduled which is very convenient. Cable tv does not have any channels. Hot shower is not available on my room - others seem to have it based on other reviews.

The Location is accessible and the hotel is cozy and relaxing. The room is clean and spacious. The reception desk was easy to contact and the personnel are approachable. We were able to access the internet fast and have a strong connection even inside the room. We have not tried the swimming pool but its clean and the water is not so cold. We enjoyed our overnight stay, and sleep soundly. Thank you.

Pros: 1. Location is the best if you want to be near all the shopping malls and easy access to food. 2. The price is reasonable. 3. Don't expect too much for the price you pay. 4. The cleaning of the room is by request. That is why they don't have the do not disturb door signs. Cons: 1. If there is a choice between a junior suite (rm. 4) and an executive suite (rm. 5 and 6) and the price is right, go for the executive suite because it is bigger. 2. I saw a small live cockroach in the bathroom (rm.4) 3. The rainfall and hand held shower heads have molds (rm. 4) 4. The bidet water head also has some mold (rm. 4) 5. The junior suite (Rm. 4) is really small for a queen bed which takes over the whole room. No place to put your luggage. 6. I first booked a junior suite for the first 3 nights and 4 nights were booked on the executive suite. They were not able to give me the executive suite to some mix-up in their booking. I had to have a discussion with the manager (I think she's the owner too) Ms. Elaine to see what they will do about it. At first I was promised she'll fix it but on the day of my move to the executive suite they want me to just stay on the junior suite. After some back and forth with Ms. Elain and a bit of minor arguing they just gave me a 10% discount on the remainder of my stay, Even though that ruined my expectations to have a bigger room, I don't want to be unfair.

Room and amenities a bit old. But it was still comfy and their clientele service was nice. The reason I booked this hotel was because of the buffet breakfast and the pool. I always want to start my day with a healthy breakfast. The pool was convenient for my son and son's friends to swim and bond.

My recent stay at the Lotus Blu Hotel left me thoroughly disappointed. The absence of essential amenities, including a gym and a pool, was a significant drawback. Furthermore, the quality of breakfast was subpar and did not meet expectations. Considering the price I paid, the value for money was far from fair. Adding to my dissatisfaction, the hotel did not accommodate a late check-out without additional charges, despite ongoing construction on the second floor. It was disappointing that the hotel did not make any effort to offer a free late check-out or provide compensation for the disturbance caused by the construction. Moreover, as a guest who frequently stays out early and returns very late at night due to business commitments, I had hoped for a more understanding and accommodating approach from the hotel. Unfortunately, this was not the case. Taking into account the lack of amenities, unsatisfactory breakfast, unfair pricing, inflexibility with late check-outs, and the hotel's failure to cater to my specific needs, I have decided that I will not be returning to the Lotus Blu Hotel in the future.

We booked this hotel for 1 night stay in Legaspi City. Opun check in the receptionest ask for 300pesos as per hotel protocol I dont know for what but doesn't stated in the booking and we book two rooms so we paid 600 hundred pesos. The room for me is so clean the only problem is there is no lock on toilet, bidet is not working properly also the heater. But for someone looking for cheaper hotel this hotel is okay for only one night stay to relax overall is good for me.

my stay comes with a free shuttle from and to the airport. aside from the free breakfast, a welcome service bottled water awaits me inside the room. no coffee/tea, though. but when i asked for hot water in a cup, they delivered it to my room after 20 minutes. the mattress with the linens was comfy enough to make my shut-eye unremarkable overnight. too bad the TV is not wifi ready to be hooked to netflix. bathroom amenities are present, except for a shower cap. we conducted a training seminar here for our stakeholders and the prepared meals were in excess of the actual participants present. we just asked for the leftover food to be packed for take-out. i was the last person who requested to take home the four small remaining chicken pieces. upon reaching home, lo and behold, there were only two pieces when i opened my box. hmmm....

I love the staff here. I love the Hotel. Very Accommodating. That's it. 💕💕💕💕💕💕💕💕💕💕💕💕❤️💕💕❤️💕💕❤️💕❤️💕❤️💕❤️💕❤️💕💕❤️💕❤️❤️❤️💕❤️❤️💕❤️💕❤️❤️💕💕💕💕❤️💕❤️❤️💕❤️❤️❤️❤️💕💕❤️❤️💕❤️❤️❤️❤️❤️❤️❤️❤️💕💕💕💕❤️❤️