Hotel berhampiran Plexus, Leiden

The hotel is located very close to the bus and train station and easy to find . The room was quiet, clean comfortable and I felt very safe on my own. The bathroom was clean and large with all amenities. There is no staff in the evenings but you can borrow plates, cutlery, wine glasses , bottle openers etc from the breakfast room . The room also has a small fridge and a kettle and there is an elevator.The bed was extremely comfortable and there is access to Netflix and Prime on the TV. There are lots of restaurants, cafes and supermarkets close by. I used Leiden as a base for visiting Lisse, Delft, Rotterdam, The Hague, Hillegom and Keukenhof.

Great location near the central station of the beautiful city of Leiden. The hotel itself is well into the world-known standards of the Ibis brand; as always, an Ibis hotel is a safe bet for a comfortable night with reasonable prices. Extra points for all of the helpful and sympathetic people at the check-in counter! (The picture I added is actually the windows' view from my room, which was quite pleasant - even more so with the daylight in the morning)

Een heel mooi, nieuw hotel. Heel erg schoon. Bedden waren heerlijk. Prima badkamer voorzien van fohn, handzeep, doucheschuim en shampoo. Fijne regendouche die op goede hoogte hangt zodat ook lange mensen er goed onder kunnen staan. De douchewand naar de kamer is gemaakt van melkglas maar daar hangt een gordijn voor dus geen inkijk. Wel airco, maar niet zelf te regelen. Koffie- en thee faciliteiten. Geen koelkast, wat met het warme weer wel lekker geweest was maar aan de bar en in een automaat beneden in de hal zijn koude drankjes beschikbaar. Het hotel ligt heel centraal, heel dicht bij het station en dichtbij een hele grote parkeergarage. Het centrum is op loopafstand en in de buurt zijn heel veel restaurantjes, winkeltjes, barretjes en museums. De tijden om te ontbijten zijn heel erg ruim en het assortiment is ruim voldoende. Je hebt tot 12 uur de tijd om uit te checken, wat erg prettig is.

They specifically lied about the price of the bathrobe and slippers. The employee at the reception, a blonde Dutch guy told me that it would be 11,50 for one person. I couldn't pay right there and then because he said I would have to pay at checkout. They do this so that when you get there the next day to check out they can drop a price of 60 for 2 people when they originally said it was 11,50 per person. They charge an astonishing fee for the rental of the bathrobe and slippers who the employee told me was free. He was on duty at 22nd of February around 3-4 when we checked in. Also they were rude and unhelpful with accommodations and service. We are not a difficult couple but the service we got was below par. I wouldn't recommend this hotel to anyone purely because of the very poor staff. -1 star

The hotel is under 5 minutes walk from Central Station, and just on the edge of the main old town. Google maps is not very clever at the walking directions, and sent us a rout which took 20 minutes walking and ended up leading us to the entrance from the car park. We heard that this is a common complaint from guests arriving by foot. The hotel location is pretty handy for visiting many of the tourist spots in Leiden with probably a 20 minute walk to the Rijks Museum and / or Botanical Gardens about the biggest duration to get anywhere. The hotel is one of those with a ”host” instead of a checkin / checkout desk. You are supposed to do both yourself on an adjacent screen, although in practice the ”host” did the task for us and for almost everyone else we noticed checking in. There is no breakfast provided, but instead a reasonably large selection of snack and breakfast items plus other things you might want to buy at a hotel is available. You have to pay for these things via a scanner and card payment machine - there are no staff present. This all worked quite well for us, and proved a lot cheaper than typical hotel breakfast, but might not suit everyone. The actual room was large, but dark as can be! Walls were painted a gloomy colour which sucked all the light out of the room. Even in daylight it seemed dark, and at night it certainly was dark! The wash basin was in the same physical space as the bed, while there was a separate door for a toilet and another (glass) door for a shower. Due to the very low level of lighting, it was a big struggle to see myself in the mirror for shaving. Our room looked out onto a car park and was nice and quiet. Rooms on the main street might not be.

Located just a 3 minute walk from the Leiden Central Train Station, Golden Tulip Leiden Centre Hotel is the best choice for staying in a very clean and relaxed environment with very polite and helpful personnel at the reception desk. Definitely, I will stay again there next time I visit Leiden and I will recommend it to my friends and colleagues.

Geboekt voor 3 dagen/2 nachten via een aanbieding in de krant. Kamer erg klein en donker: klein raam dat overwoekerd werd door takken van een boom. Omdat Leiden een leuke stad met veel te bekijken, zaterdag al vroeg op pad. Eind ochtend op mobiel door de receptie dat er niet was uitgecheckt en het diner niet was betaald. Uitgelegd dat er voor 2 nachten was geboekt en betaald, en dat op zondag bij het uitchecken de rekening van extra kosten betaald zou worden. Bij terugkomst 's avonds in het hotel moest de sleutel van de kamer omgewisseld worden en was de kamer/badkamer niet schoongemaakt en geen handdoeken verschoond. Uiteraard dit niet geaccepteerd, Kortom: slecht hotel!