Hotel berhampiran Casa da Guarda - Pinhal Real de Amor, Leiria

Eu e minha família ficamos 2 dias hospedados nesse Hotel. Trata-se de um antigo mosteiro de padres ortodoxos que foi transformado em Hotel, inclusive tem uma Capela dentro dele onde são celebradas missas até hoje. Ele fica a poucos metros do Santuário e pode-se ir andando em poucos minutos até lá. As camas são boas, banheiro privativo e chuveiro com água quente, ar condicionado e o Café da manhã é maravilhoso. O atendimento é excelente mas o problema é que não tem frigobar nos quartos. Mesmo assim, eu recomendo se hospedar nesse belíssimo Hotel.

I choose this hotel for a health reason, to access their spa/jacuzzi. I only had 3 days of vacation to use, but unfortunately their spa, besides being expensive, doesn’t have safety and quality conditions. They receive swimming lessons on their pool (noise, confusion, music, dressed and street shoes entering the spa area), the pool water is always very cold, some days the jacuzzi, sauna and Turkish bath also cold; schedule too many people for the same hours (disrespectful customers who don’t give you the chance to use the jacuzzi), and disregard all responsibilities of this poor management. I complained, in the end they discounted the spa cost, wanted to offer 2 nights - on the same minute I was paying for 4 nights (complaining about the worst vacations I had, and for not being able to rest properly). Off course I reject the offer, which was taken as an offense. If they really wanted to help, they could discount the same 2 nights from the payment. But no, the offer was just for their own sake to make me come back, and not to compensate the damages I had of spending the only 3 days left of vacations I had, plus being under stress all the 4 days of stay. The staff tried to help and were nice, but their manager had a very bad attitude, arrogant and stupid, which could be avoided. I didn’t call the manager, so appear to make an offensive offer… is not the best way to manage an hotel. After this conversation with the manager, I left the hotel very very angry and feeling disrespected. Besides the spa disappointment, this manager attitude was the worst point of my stay.

From the initial enquiry contact with Luis on reception to the moment we left this Hotel was simply excellent in every way. I could not find the missing star but it must have been there somewhere, probably enjoying the great spa, resteraunt or room. All faultless. The Hotel is definitely a 5 star experience and punching way above its 4 stars. The effort and thoughtfullness of every staff member should be what all hotels of this type and above should be aiming for. The very best we have received in a very long while. Andre was exceptional in the resteraunt. Nothing too much trouble and telepathic quality service. A skill. Food was of a high standard from a young chef with flair and a obvious passion and superbly presented. The wine list had some fantastic reds from Alentejio, we took a recommended one that was excellent. The superior room was large, modern, tasteful with great bathroom with double jacuzzi bath. Downstairs the spa and indoor pool facilities were great, Turkish steam room, sauna, pool, jacuzzi and showers and loungers all great. Outdoor pool looks good too. The breakfast was a very complete hot or continental type, superb. Look no further. Exceptional Hotel and staff. Well done. Return assured.

I stayed one night at the Mercure hotel in Fátima. I was greatly impressed with hotel's excellent location, high quality services, and excellent cuisine. The staff is very friendly, efficient and professional, always eager to make your stay as pleasant as possible. Very nice décor overall and very comfortable rooms. An excellent experience. From now on this will be my hotel in Fátima. I strongly recommend it.

There is 1 elevator that is accessible to guests, therefore, check-in was easy, but getting to the room with everyone arriving on tour took 20+ minutes. The shower stall [no bath] was short of a square meter, therefore, beware if you are a bit more round than tall. I woke up with a migraine and needed nourishment to keep it at bay. My wife and I sat down with a very meager plate in a dining room that had been near empty and the manager proceeded to kick us out, because the night before, without any warning, the telephone rang in our room and we were not consulted, just TOLD that our reservation was now @ 8 am. No manners, just an order. The manager was rude and angry when he found us, and made us feel as if we had crossed some imaginary line! Last I looked, hotels are there to serve their customers; had the manager been just straight forward or [god forbid] polite, I would have explained the situation - no chance of that. Nowhere have I ever felt more uncomfortable with the meager service and the unsolicited changes. There are many, many hotels in Fatima, as during holier days, they could be booked solid with no tents to rent, but this was not high season. I would imagine that many devout catholics would dream of such accommodations upon arrival, but we were just looking for a one-night visit. If ever you are in Fatima, beware of hyper-vigilant staff who seem to feel that they are doing us a huge favour by accepting our money and allowing us to eat. Wouldn't go back were they to send me the airfare and invite us back.

O hotel quase passa despercebido na rua onde se localiza, mas a partir do momento em que nele entramos, a sensação é de bom gosto e conforto. O quarto era ótimo, muito espaçoso, com muita luz e as camas e almofadas fantásticos. Casa de banho ótima. Pedi quarto junto a elevador para a minha mãe idosa não ter de caminhar muito e não só tiveram isso em atenção como atribuiram um quarto para pessoas com mobilidade reduzida. Muito atenciosos. Pequeno almoço maravilhoso com muita diversidade e abundância. Jantámos no restaurante e as opções eram muito boas, bem como a seleção de sobremesas. Estacionamento próprio e também na rua. Excelente wifi.