Hotel berhampiran Rota da Ribeira das Carpalhosas, Leiria

O hotel quase passa despercebido na rua onde se localiza, mas a partir do momento em que nele entramos, a sensação é de bom gosto e conforto. O quarto era ótimo, muito espaçoso, com muita luz e as camas e almofadas fantásticos. Casa de banho ótima. Pedi quarto junto a elevador para a minha mãe idosa não ter de caminhar muito e não só tiveram isso em atenção como atribuiram um quarto para pessoas com mobilidade reduzida. Muito atenciosos. Pequeno almoço maravilhoso com muita diversidade e abundância. Jantámos no restaurante e as opções eram muito boas, bem como a seleção de sobremesas. Estacionamento próprio e também na rua. Excelente wifi.

There is 1 elevator that is accessible to guests, therefore, check-in was easy, but getting to the room with everyone arriving on tour took 20+ minutes. The shower stall [no bath] was short of a square meter, therefore, beware if you are a bit more round than tall. I woke up with a migraine and needed nourishment to keep it at bay. My wife and I sat down with a very meager plate in a dining room that had been near empty and the manager proceeded to kick us out, because the night before, without any warning, the telephone rang in our room and we were not consulted, just TOLD that our reservation was now @ 8 am. No manners, just an order. The manager was rude and angry when he found us, and made us feel as if we had crossed some imaginary line! Last I looked, hotels are there to serve their customers; had the manager been just straight forward or [god forbid] polite, I would have explained the situation - no chance of that. Nowhere have I ever felt more uncomfortable with the meager service and the unsolicited changes. There are many, many hotels in Fatima, as during holier days, they could be booked solid with no tents to rent, but this was not high season. I would imagine that many devout catholics would dream of such accommodations upon arrival, but we were just looking for a one-night visit. If ever you are in Fatima, beware of hyper-vigilant staff who seem to feel that they are doing us a huge favour by accepting our money and allowing us to eat. Wouldn't go back were they to send me the airfare and invite us back.

From the initial enquiry contact with Luis on reception to the moment we left this Hotel was simply excellent in every way. I could not find the missing star but it must have been there somewhere, probably enjoying the great spa, resteraunt or room. All faultless. The Hotel is definitely a 5 star experience and punching way above its 4 stars. The effort and thoughtfullness of every staff member should be what all hotels of this type and above should be aiming for. The very best we have received in a very long while. Andre was exceptional in the resteraunt. Nothing too much trouble and telepathic quality service. A skill. Food was of a high standard from a young chef with flair and a obvious passion and superbly presented. The wine list had some fantastic reds from Alentejio, we took a recommended one that was excellent. The superior room was large, modern, tasteful with great bathroom with double jacuzzi bath. Downstairs the spa and indoor pool facilities were great, Turkish steam room, sauna, pool, jacuzzi and showers and loungers all great. Outdoor pool looks good too. The breakfast was a very complete hot or continental type, superb. Look no further. Exceptional Hotel and staff. Well done. Return assured.

Eu e minha família ficamos 2 dias hospedados nesse Hotel. Trata-se de um antigo mosteiro de padres ortodoxos que foi transformado em Hotel, inclusive tem uma Capela dentro dele onde são celebradas missas até hoje. Ele fica a poucos metros do Santuário e pode-se ir andando em poucos minutos até lá. As camas são boas, banheiro privativo e chuveiro com água quente, ar condicionado e o Café da manhã é maravilhoso. O atendimento é excelente mas o problema é que não tem frigobar nos quartos. Mesmo assim, eu recomendo se hospedar nesse belíssimo Hotel.

It was a short stay as we had other places to visit, but great experience, great staff and very good facilities ( family of 3 in a room and we did not feel squeezed. Plus there was a balcony) so definitely a place to return. I recommend as well a visit to the SPA.

**I am giving this hotel a 3 stars for the room alone. Every thing else was above average.** We stayed at this property from 03/20 – 03/23. I had reserved a suite. When I see a suite, I think of a very nice room with a good view. Not in this hotel. We were assigned room #101. This was a suite with a separate sitting room, but the view was of a wall. Not overlooking the sanctuary but a wall of the building next door. Not like the photos on the website. So, if you are looking for a room with a view, do not get room 101. Other than that, the stay was good. The room was clean, and the heating worked well. The price of the room was €93/night. All staff encountered were very friendly and helpful. The restaurant had an excellent staff (especially Ines) and the provided breakfast was very good. Breakfast was €15/person with a very large selection of items. It is one of the hotels located along this street that is directly across the street from the Sanctuary. There is a small onsite parking area with about room for 6 cars. Overall, if I had to do it again, I would not get a room but a city view room. I am giving this hotel a 3 stars for the room alone. Every thing else was above average.