Hotel Mesra Haiwan Peliharaan di Lenexa

The desk clerk should have alerted me to what I would experience during my two-day and night stay at this hotel. The clerk possessed a delightful personality, but in another setting, they could have passed as a homeless person... Unprofessional in dress and appearance. The building itself showed signs of wear that could be helped with at least some touch-up paint. The room was for a handicapped person and I have no need for those amenities so it felt like I was in a clinical setting instead of an inviting room for my relaxation. The room temperature was set at 72 but felt like ten degrees colder. I assumed the thermostat had been set just prior to my check-in so it would warm up in a few hours. Getting in bed shortly after arriving, I woke up in the night to discover a room that was cool enough for my arms outside the covers to feel ice cold to the touch. I had to set the thermostat at 80 degrees for the room to feel like 72 degrees. The bed itself was on the stiff side. it was an 8 on a 1-10 scale. Some people like that but my research indicates that most prefer a little softer mattress -- a 6.5. At first the TV worked fine. The second night I left for a dinner engagement so I turned off the TV. Coming back a few hours later, the TV would not turn back on. I called the front desk for suggestions. Nothing helped. I walked to the front desk thinking an in-person visit might help solve the problem. Still no solution. The next morning there was no follow-up to try to get the TV to operate. The workers at this establishment did not seem to care that I was satisfied or not with my stay. The three-star rating for this hotel should be downgraded to one star. I'm not unset. I just will never stay here again.