Guest User
June 16, 2024
Lightning protection! ! !
1. I don’t know whether it’s because I live on the first floor or because Lijiang is too humid. There are many small black bugs in the room. I almost didn’t sleep all night. I couldn’t find the waiter after twelve o’clock. The so-called butler service and round-the-clock service Is the hourly front desk a decoration? On the day of check-in, we asked the front desk for electric mosquito-repellent incense, but the reply was that there were none. Then they brought us a plate of mosquito-repellent incense for us to order ourselves. This is 2024, which era is the hotel still stuck in?
2. The hotel's soundproofing is ineffective. The quarrel upstairs can be clearly heard, as if it is quarreling next to us. People come in the middle of the night, and the noisy sound is endless. The front desk phone cannot be reached, and no one comes out to remind us, or there is someone. What a substantial solution.
3. When booking a room, the room types and facilities are clearly marked with complimentary contents, and they are also shown in the pictures. I have not seen them at all after staying for two nights. I would like to ask you, do you use this method to attract guests to stay in your hotel? Ask the front desk if there is any fruit? The front desk replied, "Let me cut some watermelon for you!" ! ! I ask you to run the hotel more professionally, and to ask everyone from the boss to the employees to undergo training before taking up their posts. You have included these contents. You must take the initiative to inform the guests and provide services instead of asking the guests to ask for them. . It's as if we are begging you. If you can't do it, please let us know in advance and we can prepare it ourselves or find another one. The most important thing when opening a hotel is to operate with integrity. Once you have written it, work hard to do it. If you can't do it, don't use these deceptive methods! ! ! ! ! ! ! !
4. The rooftop observation deck of the hotel is really useless. I hope other guests will take this as a warning. It’s difficult for both of us to stand on it. I would like to ask if afternoon tea with the rooftop observation deck can be eaten while standing up. ? What's more, there is no such thing as afternoon tea.
5. The lighting in this hotel is too dim. You will get bumped frequently. If you have time, you should adjust the lighting.
6. The room card was lost. The waiter did not give me a new room card. Instead, he gave me the master card. What if other guests lost their room cards and also gave me the master card? Can't I come in and out of my room at will? Who will ensure safety?
7. To put it bluntly, this hotel is just a B&B or inn that spent a lot of money on design and decoration. Compared with standard hotels, it is simply different. There is no core service concept, and it just relies on some external things to attract and even deceive customers. Make improvements as soon as possible.
Note: On the day of check-out, there was a woman. I don’t know if she was the front desk, the proprietress, or a partner. She was very attractive and fierce, which is also a major feature of this hotel. You can experience it when you have the opportunity.
Original TextTranslation provided by Google