Hotel berhampiran Museum de l’Institut Pasteur, Lille

Chambre louée dans le cadre d'un déplacement professionnel. Hôtel calme et très propre, personnel aimable et accueillant

Accueil parfait Bon emplacement Propre Endroit très calme et bien insonorisé

I must admit - seeing some less than stellar reviews, I came very close to canceling my reservation and going with another hotel. I am glad I did not. Honestly, I am not sure why there are complaints as if everyone is perfect. The hotel is great! Beds comfortable, showers clean, views beautiful. AC works nicely. Any time I asked for help - Ambre and Nicolas were super helpful. Whether changing my room due to proximity to the elevators, to just simple reservation help in the city - they did above and beyond. And every day greeted me with a polite smile. What else can one ask for? Meals - breakfast and dinner buffet is very nice, with wide variety of food. For those complaining, my recommendation - there is SO MANY DIFFERENT CHOICES! Do not concentrate on a few you did not like, concentrate on ones you did. After all, this is what buffets are about, right? CHOICES!. They even have Big Green Egg, and they smoke delicious meat on it, from sausages to salmon! Location - a great location, close to train station and walking distance to museums, park, old city. Room Cleaning - sometimes I would leave my ”Do Not Disturb” sign a bit longer. And they would still clean the room, and would not forget the turndown service - putting chocolate on a pillow, closing curtains. Loved it. All in all, I thoroughly enjoyed it. Thank you guys! Will definitely come back. I hope I get my 917 :)

The hotel was in a great location, however, the entrance always had one or two beggars. It was very clean and the staff were lovely. We were very disappointed by the size of our room. We booked a double room, but it did not look like any of the photos of the featured double rooms. It felt like a prison cell. There was no wardrobe, just a few coat hangers on a rail. No drawers, so we had to live out of our suitcase. The window was tiny and the view was of a grotty courtyard, and windows of other rooms. On our first night there was a constant dripping noise. This was rectified on the second night as some workmen appeared to release some water from the roof. The bathroom was lovely and quite modern, but the shower wasn't great. It was supposed to be a water saving shower, but it felt like you were showering in a mist of water. I would stay here again, however, I would specifically ask for a larger room with a much bigger window and better view. I don't usually make bad reviews, I just like to be honest. I felt like we had just been pushed into a rubbish room as we arrived late in the evening.

Bellissimo soggiorno a Lille nell’hotel Ibis Centre Grand Palais. Camera piccola ma con tutti i confort. Staff gentile e disponibile. Colazione abbondante e variegata con prodotti tipici francesi come le crêpes, le madeleine, i formaggi, tanti tipi di pane. Abbiamo soggiornato per una sola notte e tutto è andato bene: dal check-in, al check-out, deposito bagagli…

I prepared a review after our stay in room 127, 15/8/22, but due to its content, I waited for a response from the hotel itself. While being promised that action will be taken, I am not entirely convinced so will leave it up to you to decide whether or not you want to stay here... My children and I were covered in approx 50 bed bug bites each. All down our arms and legs and on my daughter's face. We did not realise until later in the afternoon, but the psychological trauma of the thought of bed bugs crawling all over us while we slept has been terrible. Disgusting and made us feel sick. Our bites were painful and will take weeks to heal. In the height of summer, we had to cover up our arms and not tell anyone we had bed bugs bites because of the embarrassment that would cause us. I washed everything and ourselves as soon as we got home, and spent sleepless nights with a magnifying glass looking for bugs. I bought mattress encasements for our beds and sprayed insecticide, hoovered everything in all creases and folds on the mattresses and beds. Like a woman paranoid of bed bugs being brought home from France. The response from the hotel when I informed them was basically 1. well no one else has complained, 2. but they will attend to it and 3. bed bugs can appear in clean hotels so it is not a sign if uncleanliness. You decide if you want to stay here. I think any bad reviews are removed. The reviews I did manage to find are quite old, 2018 and 2019, which also mentioned bed bugs. Should have read those before I booked as it has obviously been a problem for the hotel for a while. Shame as the rooms were well laid out and it was quiet. But there is no care and attention to cleanliness apart from a quick change of sheets and towels. The sofa bed was broken too. We certainly will not be staying there again.

Vriendelijk personeel, rustige omgeving in een drukke stad. Enige minpunt is het ontbreken van een minikoelkast in de kamer, voor de rest tophotel!

Séjour très agréable du 17 au 18 mars. La proximité de la gare est un avantage évident. Accueil de journée ou réception de nuit impeccables. Contacts, avant et pendant le séjour pros et sympas, l'équipe semble dynamique ! Nous aurons plaisir à revenir lors d'une étape lilloise.

I wanted to love this place. I didn't. The valet parking is 40 euros a day, the rooms are also pricy, the location isn't fantastic ... there are very few restaurants or bars within easy walking distance and there are roadworks in front of the hotel and throughout Lille, from what I saw, making getting around difficult. The rooms lack natural light -- there's no view and you can barely see the sky. The lighting in the room we had was very poor, especially in the bathroom. The carpet was orange, *****ed and worn and stained, the lampshades were wonky, the bathroom very dated. And, although there were high-end toiletries in the room, there was no conditioner, something most guests won't realize until they're in the shower and halfway through hairwashing. There was no coffee maker in the room, only instant coffee and nothing to actually stir a cup of coffee with -- it was either use your finger or the end of a toothbrush. It was very cold when I stayed in Lille and I was perpetually cold in the room itself, despite the heat being up to 22 C. On the upside, the pool was good, though towels not entirely easy to find. I would like to say good things about the staff on the front desk, who were welcoming and exceptionally helpful when approached about the issues I mentioned above. They offered a couple of room choices to try and improve the outlook from the windows and were gracious when I flagged up the toiletry and coffee issues. The bar/lounge area is very pleasant, the piano player great, the bar staff friendly. I had some fish and a risotto to eat in the bar and the food was excellent. This is a quirky property with an immense history, which I certainly appreciated. The staff made the stay, but I wouldn't select this particular property again.

The reception area and breakfast room are lovely and modern. Staff are great and the breakfast is plentiful... so no complaints there. However our twin room was tiny and the shower room had a dreadful drain smell. We did let the receptionist know and on our return from dinner the smell appeared to have gone but in the morning it was back sadly. Also we both like a cup of hot drink before bed and before going down for breakfast and no kettles are provided at this particular hotel. Its their policy to charge for use of the machine outside of breakfast hours. We also got the vibe from when we booked in that they didn't really want to clean the room unless necessary. It would not be done as a matter of course. I think trying to keep costs down by not having kettle with tea/coffee/sugars to have to replenish every day included. Less electricity too. I get what they are doing but ... 😔.