Arcadia Resort Hainan

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through Meituan. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

1.酒店挺大的，房間也多，而且房間都不小，住着很舒服。 2.地理位置還挺好，尤其帶孩子泡酒店，挖沙子，淌水。絕對性價比首選，酒店到沙灘一分鐘。出大堂門口路右拐一直走到頭，是一條街，有水果批發，有飯館，超市。挺熱鬧的。水果比三亞便宜，可以入手。 3.服務員都很有禮貌。開始定的房間有點吵，換房很順利。 4.衞生打掃及時，表揚六區5層的客房保潔小姑娘。有眼力價！幹活利索！ 5.早飯基本都能滿足，粥，米粉，小菜，炒菜，炒飯，麪包，培根，水果，牛奶，咖啡差點意思，也湊合吧。 6.距離分界洲島，南灣猴島都不算特別遠。打車自駕皆可。 總體來説性價比可以，下次還會考慮住在這兒。沙灘真的不錯，水清沙細。哦，忘了説，還能放煙花，過癮了。

踏入[海南阿卡酒店]，仿若步入夢幻宮殿。大堂挑高設計，璀璨水晶燈如繁星灑落光芒。房間寬敞，搭配柔軟床品，一夜好眠。服務堪稱極致，私人管家郭星貼心周到，滿足我每個需求。泳池水質清澈，宛如藍寶石。強烈推薦，奢華體驗無與倫比！ 感謝管家小郭的貼心服務

酒店很好，入住之前酒店會有管家會提前跟我們對應聯繫～ 我這邊是管家Mona，非常貼心給小朋友準備了塑料挖沙桶 可以挖沙堆沙🏖️（ˆ˚ˆ✿） 還考慮到我們小孩用水會多，還給我們房間安排工作人員多放水方便我們～非常細心～ 住店期間任何問題找管家，她都會及時的幫忙協調處理，五心服務～ 酒店後面沙灘很出片～

酒店經理Mona幫忙給安排的房間位置很好，入住之後還為我們發了一些周邊的便利地點。想去趕海，還協調免費租賃酒店趕海工具，服務太優秀了。到了晚上提醒我們早飯時間還貼心提醒客服電話聯繫方式。幫我們依據第二天行程來制定退房時間，非常人性化的服務！