Hotel di , Lisbon

We booked two rooms (one with a double bed, one with two single beds). Since this wasn’t the case when we checked in, we asked to switch rooms. The clerk told us that this was not possible the first night but after that he had availabilities. When we checked the following morning we were told that it was not possible and that we should have redemanded a switch, early in the morning (strange in my opinion as the clerk from the other night had written it down for his colleagues to do the follow up). Anyway, next morning I came to the reception at 7 am, only to hear that they will look into it and they will inform me after breakfast. After breakfast we learned that, again, it was not possible. That’s when I gave up for the room switch. But it remains unbelievable that a client that pays 150 EUR per night per room (so 300 EUR per night), could not get more service (or at least some clarity straight away). Half of the programs on the cable TV were not available. The hotel is not very sound proof. We were bothered by the construction work that was being done outside the hotel, woken up by works (drilling) being done inside the hotel and an annoying noise in the airconditioning. The keycards to our room kept malfunctioning, it was reset at least 5 times (and not kept close to phones or other magnetic fields that could explain a demagnetization). One day our rooms were just not cleaned, after we told the reception it still took a while before the rooms were done. In conclusion, the price we paid per room is not at all in line with the quality we received. With the “urban” look of the lobby you get the impression that this hotel is rather modern. When you enter the rooms, however, these are rather small and old-fashioned. The price/quality ratio for this hotel is really bad. Disappointing

I really enjoyed our staying in lisbon apartment.The best thing:There is no reception,you have entrance code to come inside building and room.The room is super super clean.The cleaning service and virtual reception was really good and fast.For us everything was enough beacause we spent all our time to visit lisbon and around.Hotel is near the airport and 15 min driving to the centro.We had our car,there is parking space around but you have to pay.At keast I will choose this brand again to visit lisbon.

IHG can be very irritating. When you book, the web site doesn't tell you about the ongoing lobby refurb, which must be taking the most amount of time ever for the least work done. Just before you arrive, you then get the ”hey we're doing a refurb email”. Very disingenuous and IHG could do better. The nice thing about this hotel is the lovely staff. Friendly and painless early check in when we were expecting to have to leave the bags. 9th floor rooms that are acceptable, but tired and really nothing special. However the mattress was comfy, the shower fiesty, and there were plenty of electrical outlets and charging points. The squeaky wooden floors need to go, and the air con could do with modernisation. Diamond status got me free breakfast, and the beaming smiles of the breakfast staff lift you for the day, even if the quite reasonable breakfast is served in a soulless underground prison cell WITH NO LIFT to get down there, a 0/10 if you have a disability. The public areas are a 1970s disaster. Space is limited, but a huge amount is given over to a tired ”garden feature” which needs to go. Lobby seating is limited and needs a redesign - somone let a designer loose on it who had no real practical experience of comfort or usage. Hotel wifi is old. It constantly logs you out if you're not active and requires you to reconnect. The hotel is well situated even if some distance from the sights. Entrecampos station ia a five minute walk, as is Campo Pequeno with the metro. There's always taxis at the front of the hotel. In the local area there's a supermarket, pharmacy, and several restaurants within a few minutes. I'd recommend the Chinese Huang He which has a buffet every night, with a superb selection of value for money dishes.

Hotel is outside the city in a quiet neighborhood, making for a pleasant stay. Two metro lines are within walking distance, and staff are genuinely attentive. Overall pleasant experience.

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

Highly recommended! The staff were friendly, knowledgeable and gracious throughout our stay. Location is excellent, and afforded us the opportunity to walk and use public transportation to experience Lisbon’s beauty.

Very convenient location approximately 15 minutes walk from the downtown Avenida da Liberdade shopping street, Rossio Square and Chiado. 2 supermarkets beside the hotel. My room, 423, what's nice and quiet with opening windows and views across neighboring rooftops to the distant city skyline and the sea. In this age of environmental consciousness, it is strange to see all bed and bath linen changed daily even though I hung up my towel. Staff for uniformly friendly and helpful. Small and overly soft pillows could be improved by offering guests firmer alternatives. Excellent value overall.

My wife and I were here on a Gate1 tour, starting in Porto and finishing in Lisbon, where we stayed for 3 nights. The staff was very friendly and helpful when we needed them. Room was large enough for both of us to feel comfortable, outlets where I could plug in recharging batteries, as well as plug in my laptop to work while sitting up in bed. Couple short-comings, in my opinion: No water heater for tea/coffee, telephone seems awkward to use and no directory. (How do I get a Wakeup call? - fortunately, I didn't need one) Breakfast buffet was the normal hotel type of buffets, which - unfortunately after 10 days, they all seem the same! Cappuccino tasted good. Staff was helpful. On our last day, no problems in checking our luggage with the staff, nor retrieving them later for a ... ride to airport at 1 am! Also, we were able to use the various lounges, sit with my laptop plugged in, while relaxing for about 6 hours before airport ride.

Walkable distance to sub-urban train station and metro station. Beware that backdoor was closed at the time of my arrival at midnight. Breakfast on site charged EUR9 pp.

Check in was smooth. Found a decent rate for the weekend. Rooms are spacious and bathroom are of good quality However, the biggest problem is the Air Conditioning is pathetic. No matter how much one complains, they are unable to fix it. First day, we managed. Second day we complained about the AC and nothing happened. Third day they offered to change the room but every room, the same situation. One of the employees told me off record that they have issues with AC and mostly is on power saving mode thereby making it almost in effective. The other major issue is absolutely no amenities including kettle in the room, tea or coffee sachets. Also the hotel lobby and the restaurant lacks a vibe and is mostly dry. The staff at the front desk and the restaurant are helpful but with limitations.