Hotel berhampiran St Aidan R C Church, Liverpool

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

There was a problem when booking into hotel as we had gone through Trip.com and receptionist said that we had not paid as no confirmation had come over to them from third party. We explained that we had paid showed her the relevant information on my phone etc -but still insisted that we had to pay . We waited at reception for about 40 minutes while we waited for the receptionist and manager were in back room sorting it out.This in fact made us late for our evening meal - which we had to miss out on- as well as being late for our meet n greet showing at the Theatre Royal - which we also missed out on- It spoilt our evening - but the amenities and staff in the hotel were fabulous- especially the young girl who served us breakfast in the morning.x

For me this was excellent value for money to stay on a match day. The room was huge and I do like the old traditional look of the rooms with a huge bathroom along with substantial tea and coffee facilities. It is right in the city centre and although I couldn't check in early they were able to store my luggage securely while I wanderd around the great city

Beautiful hotel

Satu lagi penginapan yang hebat, dengan cara saya telah meninggalkan semua ulasan ini kerana saya baru-baru ini mula menginap di hotel ini setiap minggu kerana bekerja

Clean, well priced and convenient location not far to drive into Liverpool City Centre and next to the airport. Would stay here again!

I had to book in at short notice due to a member of the family receiving palliative care in the cancer unit of the hospital, that is situated within 5 minutes walk. I drove up from Devon arriving at about midnight and stopped near the front doors of the Novotel. The gentleman on reception saw me arrive and came and opened the doors for me and then booked me in. He was friendly and efficient and during the course of our conversation enquired if I was on holiday, so I explained why I was there. He was so sympathetic and offered his help and that of his colleagues if there was anything they could do- including extending the stay or checkout times, directions to the hospital and nearby car park. My room was clean and tidy and the restaurant food was excellent as were all the staff. The following day, 3 other family members booked in and it made such a difference being so close to the hospital, able to spend valuable extra time with dad until he passed away. We had some things to complete at the hospital and then with the registrar, and true to their word the staff arranged for an extended checkout time, that took the pressure off us. We are so grateful for all the kindness we received from the staff and gladly recommend this hotel/staff to anyone going to Liverpool.

The rooms are clean and comfortable. You can hear the train station announcements which didn't wake us up but did stop us from going back to sleep. Some issues this morning with the water going off randomly and the electrics in one of our rooms stopped working for a few minutes the previous night. We had drinks and food in the Castaway bar and these were good but service was slow - only 1 bar staff on during happy hour on a Saturday night! I would happily stay at the liner again but would hope that the few small glitches would be remedied xx

Stayed as could not get trains home after Liverpool football match. Very convenient for station, made really welcome by friendly staff. Good location for exploring Cheshire and Merseyside. Pleased to have found this economical hideaway.