Pengguna Tetamu
21 Ogos 2024
In 2018, my husband and I stayed here from 3/29 to 4/1. A disappointing situation marred our entire experience in the two bedroom villa. Upon our arrival, there was no prior notification or communication from the resort regarding the construction taking place adjacent to our villa. The construction site, located at a higher elevation than our garden, allowed workers to have a direct view into what should have been our private space. This led to a distressing incident when, while swimming, applying sunscreen and getting changed, we became aware that our privacy had been compromised by workers observing us from the construction site. This invasion of privacy was brought to the attention of the resort staff. Unfortunately, their only response was to suggest that we write a handwritten letter to management and we did. There was no follow-up on the matter, and we never received any communication regarding how our complaint was addressed. The discomfort and breach of privacy we experienced were never properly acknowledged, nor was there any apology offered. Even years later, the lack of professionalism and concern for guest privacy continues to be a source of frustration for us.
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