Hotel berhampiran Honor Oak Park, London

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

Beautiful boutique 5 star hotel, the staff were very welcoming and attentive. Booked the Senior Classroom which was perfect for my niece and I staying at this fantastic find! When I opened the door to our hotel room my niece and I were so impressed with the room that we booked. It was my niece’s birthday and the lovely staff left a surprise chocolate birthday cake. The Senior Classroom was amazing, very elegant great bathroom/shower and super clean! The free mini bar (bottled soft drinks) and snacks was a nice touch & much welcomed. Close to Tower Bridge, 10 minutes walk to Borough Market. Not far and also close proximity to the railway/tube and an abundance of fabulous restaurants, cafes and bars. We will definitely highly recommend The Lalit and stay here again.

Checked in very late, around 00:30, was happy to pay virtually whatever as have heard good things and was nearby. Was upgraded to suite #1404 by a lovely member of staff at reception. Beautiful room with amazing view of Westminster. Will defiantly be back :)

24小時前台很熱情，房間乾淨整潔，電暖氣很好用，可以根據自己的體感自由控制温度，淋浴熱水充足，公寓位置不錯，距離地鐵站不遠。廚房要是能有一把切菜刀就完美了。還有就是如果睡眠不好慎選這家酒店，地鐵通過時噪音明顯，甚至能感覺到震動。

Excellent location next to Towerhill underground station. A short walk to the Tower of London and surrounding attractions. The buffet breakdast is really good in terms of choices and quality of food. The gym is well-equipped, and the indoor swimming is big. It's a pity we didn't have time to enjoy those facilities. We like the room's windows that can be opened. We let in fresh cold air at night and were able to sleep really well.

Hotel was great. From the moment you walk in it is clean comfortable and has a beautiful smell throughout. The rooms are spacious and the black out blinds cut out every bit of light for a perfect sleep. The staff are friendly and helpful especially so at the restaurant / bar. They have great deals (5 x peroni for £20) and the food for dinner is very nice. Breakfast was also varied and tasty. The gym is small but has everything for a good workout. Best thing about the hotel in my opinion was the spa / pool. Very relaxing to be able to lounge by the pool after using the sauna (which was a great temperature) and you are provided a robe and slippers to make it even more comfortable. The white company shower gels / shampoo and moisturiser are all very nice. Only negative is I think they have been watered down a bit. Overall great!

Location: Convenient for bus users with bus stops very close to the hotel. The train from Shadwell is easier to access (7 mins walk) than WC, and it transfers at Bank station, providing connections to multiple metro lines. Room: Generally clean but lacked a refrigerator, requiring you to store food items on the dressing table. The bathtub was a little slippery even with the rubber mat, so caution is advised and the toilet did not have a bidet. Breakfast: Good quality, but there was an issue with some patrons using the wrong tongs for different food items, which could be a concern for Muslim guests. Staff: Friendly and helpful, with a special mention of Flor for her cheerful morning greetings. Overall it was definitely a pleasant stay

#lovelockeliving As per usual another comment stay at my second home away from home It don’t matter which live I stay at it’s always chilled I love the monthly love they show and arrange things to do like yoga meditation drinks meet up buckles mezzanine x family spirit But lemon is by far the favourite did me ( it’s not also pronounce as the fruit lemon so tot that’s how I call it.. it pronounce “lay-mon” lol

Hotel was nice room was a little over looked by neighbouring buildings but room was spacious hotel in good location st Paul’s cathedral right outside door. Easy walk to South bank and Tower of London .Breakfast plenty of options but a little lukewarm but it was buffet .. pool and spa nice but busy and noisy can’t comment on bar or restaurant as did not use overall a nice stay would stay again

Hotel is in perfect location, 10/10 for cleanliness and great facilities such as 24/7 gym.