Raffles London at the Owo

非常好 入住的體驗方方面面都非常好 很滿意 很喜歡

很老錢 服務頂級 八月份剛開業 科技感加滿

本次出行最滿意的酒店。

倫敦最好的酒店

I am heartbroken to write this review. My experience at Raffles at The OWO has been nothing short of devastating, and I attribute this entirely to the blatant discrimination and unprofessionalism from the staff, in particular, the Director of Front Office and Guest Experience, Jackson. My partner and I had obtained prior permission to take wedding photos in the public areas of the hotel, a moment we had planned and cherished. However, on the morning of our shoot, this permission was suddenly and inexplicably rescinded, all because a “VIP” guest was staying there. To make matters worse, the security at the door even mentioned that we had “pissed off my VIP” — an unbelievably condescending and offensive remark. This is outright discrimination. Our concerns and distress were met with complete disregard, and instead of a sincere apology or a reasonable alternative, we were offered a complimentary stay as if this could make up for ruining our wedding day. It felt like a slap in the face. On top of that, our request for a late check-out was also denied. The reason? The hotel was supposedly “sold out.” As a seasoned traveler, I know how rare it is for hotels to reach 100% occupancy, especially in mid-November. It felt more like another instance of being brushed aside rather than any genuine effort to accommodate us. The result? We couldn’t get the photos we dreamed of, and now, our wedding memories are irreversibly tarnished. A huge thank you to the morning team for shattering what should have been one of the happiest days of our lives. The only bright spot in our stay was Marco and Martin, the night manager. Their service was exceptional, and it’s a real shame that the morning staff and management fall so far short in comparison.

The bed was exquisite, the room was very elegant chic and simple. The building itself is stunning. I treated myself to a birthday dinner at Saison. Definitely need at least 3 nights to enjoy the hotel to its fullest. Raffles was a dream. I am looking forward on visiting again soon.