Premier Inn London City (Tower Hill)

Beds were too short for someone 190 cm talll and one of the nights was a bit cold. Apart of that everything else was absolutely fine! Location very good as it is a short walk from Tower bridge and very closed to Aldgate and Tower Hill underground stations.. I definitely recommend!

I like the hotel. Clean, roomy, with big windows, wooden desk and wardrobe. The TV is nice too. It has the setting that is like home.

타워브리지 5분 거리여서 좋았고 4시까지 룸클리닝 있으니까 그 전에만 카운터에 치워달라고 얘기하고 나가면 치워줌. 수건도 넉넉하게 주는데 살짝 방음이 안되는게 감점

I have stayed at this hotel many times before as it's perfectly located for my work travels and also fairly close to Liverpool Street train station. It's a short walk away from the River Thames and Tower Bridge (approx 10 minutes walk) so the sights of the City are easily accessible. Check-in was a little slow due to nobody being behind the desk on my arrival, but I was soon in my room which was located on the ground level. It's the usual high standards for the room, with plenty of space, a comfy bed, large TV, chairs, desk, tea / coffee / kettle, some (limited) clothing storage space, good sized bathroom, etc. The shower was pretty decent with adjustable head and a good temperature. There was a good breakfast buffet, with plenty of hot and cold options. all served buffet style. Coffee machine in the restaurant was fine but served drinks at the usual slow speed. The only real negative was being unable to get the Wi-Fi working properly so I wasn't able to work in the evening as planned...the laptop was connected to the Wi-Fi but for some reason the Premier Inn 'connect' screen never came up so I couldn't access my work emails or most websites...I tried on and off for well over an hour and eventually gave up and went to bed...oddly it worked fine in the morning but by then I had no time left to work. However, apart from the Internet issues it was an okay stay.

The noisiest door slamming I've ever experienced. From 6am onwards there was constant slamming of doors and I think it was staff not guests. Never again! Comfortable room and bed if small room. Air conditioning was very hot and even when I turned it down it kept resetting to hot after an hour or so.

The quality of service has declined dramatically since we first stayed at this hotel nine years ago. We liked the chain so much that the following year we stayed at another one in Edinburgh. This time, however, the service has been terrible. Let's start with breakfast, which did not live up to the price. Every day something was missing: pastries, juices, cereals, yogurts.... The variety of fruit was scarce, the quality of the products was quite poor.... The lack of staff in the dining room with a full hotel caused problems to get a clean table. There were queues in front of the coffee machine, queues at the toaster... An organizational disaster. In addition, the 'optional' cleaning service also chooses to clean or not when it's required. In five nights, we asked for it once. It was limited to changing towels, stretching the bed in a hurry (no change of sheets) and emptying the garbage cans. In the bathroom, the same stains remained on the faucets. Hardly a cloth was wiped over the toilet or the sink. The lack of staff has been so notorious that the same person who attended the reception put a beer in the bar or received the orders from the kitchen with shifts of too many hours. Also, after the refurbishment that has been carried out in the facilities, one would expect the noise from the train to be quite muffled with better windows and soundproofing, but this is not the case.