Lancaster Gate Hyde Park by London Hotel Collection

We stayed at the Royal Lancaster for one night on Saturday. This was our second visit and it was even better than the first. I cannot speak highly enough of the staff - their friendliness and attention to detail was second to none. It is so evident how much they enjoy their work as they do everything with a smile - NOTHING, and I mean NOTHING, was too much trouble! This was our 29-year wedding anniversary and, from the minute we checked in, we were treated like VIPs. Thanks to Vincent, we enjoyed a complimentary cocktail soon after check-in, which was made to perfection. We had dinner in the Thai restaurant and, once again, enjoyed a complimentary glass of champagne. The food was scrumptious! The hotel is spotlessly clean, we were allocated a room on the 12th floor with the most wonderful views of Hyde Park. There is such a positive energy in this hotel, brought about not least by those that work there. Our overall experience was magical and I cannot thank the staff enough. We will return!

Not quite as advertised. Unbearable smell in the master suite and hallway. Kitchen cooking utensils should be replaced. Not a single drinking glass available. Cracked floor tiles in the hallway and in dining area. We stayed in the basement unit, other units might be better maintained. Do check before accepting the unit.

Great location and could be a fabulous apar**ent but it needs renovating. Furniture is new and comfortable but the paint is peeling off the windows and door handles are just hanging on. If you can look past this it is a great place to stay

It was noisy