Grand Royale London Hyde Park

Hotel Review I had a very disappointing stay at this hotel. First, the bathroom was poorly maintained: the trash bin was broken, and the faucet was faulty, spraying water directly onto the power outlet—an obvious safety hazard. Despite noticing that my family was struggling with three large suitcases, and despite having other rooms available, the staff assigned us a room on the 7th floor. This room required climbing additional steps after exiting the elevator, and the room itself even had stairs inside. Such a layout is extremely inconvenient for anyone with heavy luggage or mobility challenges. The room was also uncomfortable. The heating system didn’t work, and the low-quality blankets made it very cold and difficult to sleep at night. Even though we booked a deluxe double room, the space was so small that I suspect we may have been given the wrong room type. Additionally, the hotel entrance has a large step that everyone must climb to access the lobby, making it unfriendly for guests with large suitcases or limited mobility. As we were only staying for two nights and already burdened with a lot of luggage, we didn’t request a room change, but the overall experience was far from satisfactory. Do not be fooled by the hotel’s glamorous lobby photos—they are misleading. I cannot recommend this hotel based on my experience.

A beautiful reception, staff are very friendly and accomodating with early luggage arrivals. Bar staff Yula is fantastic and put up with my crazy mind. Room was warm, small but comfortable enough for one person Bathroom is exceptional... I do not understand the bad reviews. These are just finicky people.

I have stayed in a London hotel where you can not order a hot drink or soft drink to have in the communal areas before 3pm. A missed opportunity. My bed was lump and duvet was old as the inner filling was all located in area meaning that I was very cold for most of the night. When I shared this with reception they apologised but offered no explanation nor compensation for the discomfort. Will not be returning.