The Imperial Hotel

Thanks to Kingba, our stay was really nice. She helped us a lot with a problem with the booking made in Lastminute. We would come back there because it seemed a good hotel to us, but especially because of Kingba's attention and help. People working at the restaurant were nice too.

The hotel exceeded my expectations in every way possible! Its location was fantastic, offering easy access to all the attractions. The beds were incredibly comfortable, ensuring a restful sleep each night. The room was spacious, providing ample space to move around. Plus, it was impeccably clean, which made the stay even more enjoyable. Overall, I couldn't be happier with my experience at this remarkable hotel!

For about 9 years I have had the pleasure of staying 3-4 times a year in this location. Since then, I have seen how the hotel, the staff and the facilities change before my eyes. It is a place where I return with pleasure and where the reception staff (Elena) is very kind. I think that the price has evolved more than the quality of the facilities.

Absolutely shocking hotel wigh wallpaper hanging off the wall,holes in door,some dead flys all over the bed and just hadn’t been cleaned properly at all and the button on the radiator had fell off so couldn’t be used anyways and just wasn’t a very nice hotel in general

While the weather is sunny, It isn’t that hot outside, but there is no air conditioning in any rooms and it is airless and stifling and much hotter in the rooms than it is outside. The Windows open very slightly, but not enough to make a difference. House keeping offered to bring me a desk fan but it took over half an hour to arrive, although it does help a little. The double room is clean and the usual average size for a London hotel, though the *****-lighting above the mirror is a bit harsh and makes the room seem dingy (which it actually isn’t). I’m on the 6th floor but there is noise from the central outside courtyard below ( especially with window open) The lack of air on would be a real problem if it was any hotter, or if I were staying for more than one night. Not recommended for a visit when the weather is warm.

Stay away from this hotel!!!! The worst possible service and staff simply ignore you. I was given a room (163) right next to the extractor fan of the kitchen. I asked for another room. The night manager promised to change my room. Only to go back on his word. Two nights in the hotel with no sleep. I am developing a case study for my MBA programme based on this experience on how NOT to treat customers.

Good location, but no AC The hotel is surrounded by many eateries, mini marts, and a 3 minute walk to Russell Square underground. The young woman, Kingba, who checked us in is an amazing representative for City Sleeper! Very friendly, informative, and made it a point to speak each time she saw me. The linen was fresh, clean, and very white! Plenty of outlets by the bed and at the desk. We opted not to add the breakfast about $23 US per day per person. Our room was on Level 2 (3rd floor in the US) and I strongly suggest asking for a room on floors 5 and up. We heard traffic noise as if we were on the 1st floor with the windows open. You don't have to worry about hearing the AC because this hotel DOES NOT HAVE AC IN ANY OF THEIR ROOMS. The room became very warm in the middle of the night. This hotel is used by a lot of tour groups, especially schools.

The staff at the door were very friendly and welcomed us with open arms, and the hospitality from the bar staff was second to none! Wanessa and Ben were very patient with my 2 year old brother and let him enjoy himself to the fullest and didn’t even bat an eyelid. They were super friendly and incredibly accommodating of us all and made the trip a perfect family holiday!

Very clean room, staff was super friendly and really enjoyed the breakfast. Will stay here again. Despite it being a large hotel, I didn't feel overcrowded during breakfast (which is served as a buffet). The rooms was clean and modern (really enjoyed the shower) And the location is perfect, I walked to the city centre twice, also very good location when travelling with the Eurostar to London