Chelsea Cloisters

It was amazing stay… 8 days stays in london feel Like home. Big room, you can cook, u can wash, short distance to everything.. would definitely stay in this hotel again ❤️ if only you can fix the lift in the main lobby.. I heard it has been months unfixed

Initial experience at arrival was given a room on a floor and section which was being redecorated. The room next door had people drilling at 18:30 in the evening, with dust sheets outside the room and wires on the floor. Upon complaining I was given another room on the ground floor which had recently been redecorated, however, the curtains didn’t close in this room with a metres gap and people passing by outside. Once complaining again I was upgraded to a one bed apartment on the 9th floor. This was dated and needed redecorating however, it was comfortable enough, had curtains that closed and was very large with a washing machine. While the cleanliness wasn’t to the desired levels, the apartment was large and comfortable even though old fashioned. Service was variable dependent on who was serving at the front desk. Ultimately while it wasn’t a perfect experience and the cleanliness could be improved my stay was fine and I was recompensed for the initial experience with the larger albeit dated apartment.

I booked this on price as I needed to be in the area. Cost was £178. A nice hotel is £215. Honestly had I known what a dump this place was I would have gone to the hotel. Water pressure almost non existent and a broken shower, huge crack in the window in the room. The room smelt of something and it wasn't good. No air con so I had to open the windows and was woken up by the early morning flights over London. Corridors were endless and only one lift working which took ages to arrive each time. I walked past one room that was boarded up . The place is tired, out of date and not a nice place to stay.