Ulasan The Cumberland, London

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful feedback following your recent stay at The Cumberland Hotel. We're thrilled to hear you enjoyed our kind hard working team and convenient location. Andreana our amazing Reception Manager will be delighted to hear your special mention, we'll be sure to pass along your kind words. We can't wait to welcome you back for another great stay that will the right note.Kind regards,Guest ServicesThe Cumberland

Jawapan daripada Pihak Penginapan: Dear Samer,Thank you for sharing your feedback. We're pleased to hear that you found our rooms spacious and the hotel's location excellent. We're also glad to know that you felt safe and recommend our hotel for families.We appreciate your comments about the bathrooms and room service. While bidets are not commonly found in our country, we understand your perspective and will consider your feedback for future improvements. Rest assured, we are always working to enhance our service and guest experience.Thank you again for your review. We hope to have the opportunity to welcome you back and provide an even better stay.Best regards,Guest Services,The Cumberland

Jawapan daripada Pihak Penginapan: Dear Paul,Thank you for taking the time to share your experience following your stay with us at The Cumberland. We’re truly sorry to hear that your visit didn’t hit the right notes.We’re pleased you chose us for our convenient location near Hyde Park - a perfect spot for visiting Winter Wonderland! However, it’s clear that some key aspects of your stay fell short, and for that, we deeply apologise.The cleanliness of your room and the state of the bathroom bin are absolutely not up to our usual standards, and we’ve flagged this with our Housekeeping team to ensure such oversights don’t happen again. As for the bed, we understand how important a good night’s sleep is, and we’ll look into your feedback about the mattress. We’re also investigating the issue of odours you mentioned, as this is certainly not the experience we aim to provide.We genuinely hope you might consider giving us another chance in the future. We’d love the opportunity to turn things around and provide you with the stay you deserve.Kind regards,Guest ServicesThe Cumberland

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed your stay with us at The Cumberland and that our rockin' vibes struck the right chord.We love that you appreciated our cashless approach - it’s a step towards making things more seamless for all our guests! And it's also great to know our green housekeeping initiative with the vouchers was a hit, and we’re delighted you made the most of it.It sounds like you took full advantage of our unbeatable location - whether it was hopping on the Tube, exploring Winter Wonderland, or indulging in some retail therapy on Oxford Street. It’s the perfect base for soaking up all that central London has to offer!As for the coat hanger - all our rooms should have them inside the wardrobes, however if your room is missing them, just let us know, either in the lobby, or by calling our Star Service hotline, and we’ll send one up as soon as possible.We hope to welcome you back soon for another memorable stay soon!Kind regards,Guest ServicesThe Cumberland

Jawapan daripada Pihak Penginapan: Dear Abdulaziz,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay, particularly our convenient location. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit to London!Best regards,Guest Services,The Cumberland

Jawapan daripada Pihak Penginapan: Dear MLJT,Thanks for giving The Cumberland Hotel a 4-star review - that's a solid performance, and we appreciate your honest feedback! We want every stay to be a 5-star rock show, so let's see how we can crank things up a notch for next time.We're truly sorry to hear about the housekeeping inconsistencies, as late cleaning times, missing towels, and unwashed cups are definitely off-key with our usual standards. We'll be following up with the housekeeping team to ensure they're hitting all the high notes on cleanliness and guest comfort.We hear you about breakfast variety! While we offer a consistent core selection every day, it's designed to be a wide-ranging feast fit for any rockstar. We've got everything from classic cereals, cold meats, and cheeses to a full English breakfast spread. Plus, our chefs are always whipping up fresh waffles, pancakes, and omelettes to order! Maybe next time, you can try something new that rocks your world!Thanks for letting us know about the weekend noise from the bar. We want all our guests to get a good night's sleep, so we'll be reviewing our soundproofing measures, especially on the lower floors. And the overflowing toilet and kettle are definitely not rockstar worthy! We appreciate you letting us know, and we'll be sure to send maintenance up for a proper fix before your next visit.We hope you'll give us another chance to show you how much we value your feedback. Next time, reach out directly to our reception team if anything isn't quite right during your stay, and we'll be there to fix it, or move you to a room that ticks all the boxes. The Cumberland Hotel awaits your encore performance!Kind regards,Guest ServicesThe Cumberland

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing our hotel for your trip and for taking the time to share your feedback. We're glad to hear that overall, you had a good experience and found our location convenient. However, we apologize for the issue you encountered with the bathroom drainage. Please rest assured that we will address this promptly to ensure a more comfortable stay for our guests in the future. We appreciate your valuable input and hope to welcome you back soon for an even better experience.Best regards,Guest Services,The Cumberland

Jawapan daripada Pihak Penginapan: Dear Bushra,Thank you so much for your wonderful feedback following your recent stay at The Cumberland Hotel! We're thrilled to hear that you found our hotel to be perfect overall. It's fantastic to know that our location, amenities, and services met your expectations. Your positive feedback motivates us to continue delivering exceptional experiences. We look forward to the opportunity of welcoming you back in the future and providing another excellent stay. Thanks again for your kind words!Kind regards,Guest ServicesThe Cumberland Hotel

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for the lovely feedback. It was a pleasure to show you all the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Kind regards,Guest ServicesThe Cumberland

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your feedback. From our welcoming staff, clean accommodations, Central location, and a lively atmosphere, we are a great choice whether you are travelling for business or pleasure. Our crew join us in inviting you back for more fun on your next trip to London. See you soon!Kind regards,Guest ServicesThe Cumberland

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your review! We're glad you enjoyed our excellent location. We apologize for any cleanliness issues you encountered during your stay. Your feedback is valuable, and we'll use it to make improvements. We hope to welcome you back for an even better experience in the future!Kind regards,Guest Services,The Cumberland

Jawapan daripada Pihak Penginapan: Dear Jamie,Thank you for your detailed feedback. London is truly a remarkable city, and we could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are trilled you enjoyed our daily live music, helpful staff with a room service 24/7. We are also delighted you enjoyed the food. we are so sorry your partner fond the tagliatelle a bit dry. We have shared you comment with our Executive chef for a review and to avoid similar occurrences to other guests. We truly appreciate your visit and hope to have the pleasure of welcoming you back for another authentic experience in the future.Kind regards,Guest ServicesThe Cumberland Hotel

Jawapan daripada Pihak Penginapan: Dear Marwan,Thank you for sharing your feedback about your recent experience at The Cumberland. We're glad to hear that overall, you had a good experience. However, we noticed your comment about the hotel rules needing to be more flexible. Could you please elaborate on which specific rules you found to be inflexible or any particular instances where you felt this way? Your insights will help us understand your concerns better and work towards improving our services. We value your input and look forward to hearing from you.Kind regards,Guest Services,The Cumberland