The Savoy

Ulasan The Savoy

The Savoy

Strand, Westminster, London, WC2R 0EU, United KingdomLihat Butiran Hotel
The Savoy
The SavoyThe SavoyThe Savoy
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Ulasan Tetamu

9.1/10
Great
124 ulasan
Ulasan yang disahkan
Location9.7
Amenities8.9
Service8.9
Cleanliness8.8
Tapis mengikut:
Susun mengikut:
All reviews(124)
Positive reviews(22)
Reviews with photos/video(5)
Awesome stay(6)
Great service(5)
Negative reviews(2)
Guest User
Superior Queen Room
Daftar masuk pada Mei 2024
Couple
10 ulasan
8.0/10
Very Good
Disiarkan pada 7 Jul 2024
Location is good, very convenience. Close to Cinvent Garden and Jubilee market and London eyes.
Jawapan daripada Pihak Penginapan: The Savoy is perfectly located and don't forget the hotel also overlooks the River Thames and Embankment. Thank you for these lovely photos ad positive feedback. We are happy that you enjoyed your stay with us and hope to warmly welcome you again in the future.
Guest User
Superior Queen Room
Daftar masuk pada Nov 2024
Couple
3 ulasan
9.0/10
Great
Disiarkan pada 21 Dis 2024
Lovely room, excellent bed and facilities. Service at breakfast too slow, very good when it arrived
Jawapan daripada Pihak Penginapan: Dear Guest, we are most grateful for your wonderful score and feedback overall. We are, however, sincerely sorry for the delay you experience at breakfast, but happy to know it was tasty. Thank you again and we send you best wishes for 2025!
Guest User
Superior Queen Room
Daftar masuk pada Mei 2024
Couple
10 ulasan
4.0/10
Disiarkan pada 22 Jun 2024
Before I arrived to UK, I was so excited to stay in The Savoy, however, the cleanliness is very poorly in the bathroom. I found some dirt on the floor and the bathtub. It was disgusting! The room attendants are very rude. One day when we returned to our room, the room attendance was cleaning in our room and she told us to wait outside until she finished! Also, I paid for the ballon before I arrived to UK, it was for my husband birthday, when we checked out, they charge it again! So please make sure you will check your bills! I am not happy with this hotel! Location is good! That’s it!
Jawapan daripada Pihak Penginapan: Dear Guest, we are just as concerned as you to hear about the cleanliness of the bathroom and rudeness of the room attendant. You had chosen The Savoy for your husband's birthday and did not anticipate such things to happened and we sincerely apologise for the disappointment caused. Should you wish for the management team to investigate, please contact the hotel directly, with the name and date of your stay. We hope you will get in touch. Thank you.
Matt hiew
Luxury King Room
Daftar masuk pada Mei 2025
Traveling with friends
25 ulasan
10/10
Outstanding
Disiarkan pada 8 Jun 2025
Love the restaurant and bar here best service
Jawapan daripada Pihak Penginapan: Dear Matt, thank you for the top score and great feedback. We are delighted you enjoyed your stay with us and hope you will have another opportunity to return to The Savoy soon. Kind regards, Debra Patterson, Quality Leader
Benjamin
Deluxe King Room
Daftar masuk pada Mac 2024
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 28 Apr 2024
We arrived to be greeted by service and manners from the start to the time we left. Fantastic location,beautiful lobby and eating areas.A lovely reading room where you could read newspapers and have a drink in a quiet place. The whole place was a quiet place really.The swimming pool is good plus the steam room and sauna. The food was excellent too. We went to see Back to the future musical and it was only over the road,that’s how good the location it is as well as Covent Garden being more or less over the road too. You really do feel like a film star staying there.Amazing place.
Jawapan daripada Pihak Penginapan: Thank you very much for your wonderful review and complimentary feedback. We are delighted to know how much you enjoyed your stay at The Savoy and hope to have the pleasure of welcoming you again in the near future.
liyahgroup
Superior Queen Room
Daftar masuk pada Mei 2024
Traveling with friends
6 ulasan
10/10
Outstanding
Disiarkan pada 15 Jun 2024
It's always great being at The Savoy
Jawapan daripada Pihak Penginapan: We loved having you with and thank you for posting this lovely photo. We hope to see you again soon.
Guest User
Superior Queen Room
Daftar masuk pada Jun 2024
Solo traveler
1 ulasan
10/10
Outstanding
Disiarkan pada 18 Jul 2024
Disappointed with the food While Ramsey grill served an excellent a bennet soufflé the Beef Wellington was extremely average with a paste for what should have been a mushroom mixture No Kippers on the breakfast menu a quintessential English breakfast was a disappointment too Staff excellent especially the door men who are now celebrities and rightly so
Jawapan daripada Pihak Penginapan: Dear Guest, we are sorry to hear about your experience and extend our sincere apologies. As this restaurant is not managed by the hotel, we will pass your review to their management team. Thank you for your kind words about the Savoy staff and we hope to have the pleasure of welcoming you to The Savoy again in the future.
Guest User
Deluxe King Room
Daftar masuk pada Sep 2023
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 3 Nov 2023
Perfect stay at a perfect hotel.
Jawapan daripada Pihak Penginapan: Dear Guest, thank you very much for your five star review. We are delighted you enjoyed your stay and we hope to have the opportunity of warmly welcoming you again to The Savoy in the future. Kind regards, Debra Patterson, Quality Executive
Cuongcon74
Luxury King Room
Daftar masuk pada Nov 2024
Family
4 ulasan
9.0/10
Great
Disiarkan pada 12 Jan 2025
Soundproofing between rooms is not good. The technical box next to the bed causes noise.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Cuongcon74,Thank you for your feedback. We are very sorry to hear you experienced noise disturbances. Your room has since been inspected to address these issues. We have also made a careful note to ensure that should we have the pleasure to welcome you again we will allocate a more peaceful part of the hotel where you will not be disturbed. Thank you again for your review and we hope to see you again soon. With warm regards, Debra Patterson, Quality Leader
jiaoer
Deluxe King Room
Daftar masuk pada Mac 2024
Solo traveler
2 ulasan
5.7/10
Disiarkan pada 28 Apr 2024
There was a thief among the hotel service staff who stole the jewelry from my suitcase. The hotel said they would investigate, but they only wanted to check the surveillance and communicate with the people entering and exiting the room. They didn't expect to get it back. The hotel was first given half a day to investigate. Half a day later, the security manager said that no abnormalities were found after communicating with the three employees who entered the room. The investigation was still ongoing and there was no conclusion yet. So I called the police. The Filipino female waiter at the front desk of the hotel was very friendly, but when I checked out, it was funny again. The white waiter gave me a bill of 114 pounds in addition to the room charge. There were many items that I was not clear about. I asked for details. It was the cost of picking up and dropping off luggage, and the cost of extra mineral water (the hotel regularly supplies 2 bottles every day, and when I called to ask for water, it didn’t say there was an additional fee). I expressed my confusion, and the waiter took the initiative and said she could get it from the bill. As if giving me a favorite, I said to her "yes you should" very rudely. The final bill was less than £40. What is the purpose of this set of procedures? Offer me a discount? In addition, the water in the washbasin in the room was very slow and the breakfast was a bit rough. Write down your real experience for everyone’s reference. It is understandable that the facilities of an old hotel with a history are a bit outdated. If there is a thief, whoever is taken advantage of should go.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: We understand this situation is upsetting to you and we apologize. Our security team did conduct a thorough investigation at the time to locate your Chanel hairpin and have been in touch with you, but unfortunately the hairpin was not found. If you have any outstanding matters you would like to discuss with the Manager on Duty, we invite you to contact us.
Berrykisses
Deluxe King Room
Daftar masuk pada Sep 2023
Couple
20 ulasan
8.0/10
Very Good
Disiarkan pada 17 Okt 2023
Elizabeth and Prince Philip met here, and the hotel is very close to the courtauld Gallery. After breakfast, take a walk for five minutes to watch the exhibition quietly. The foundation is there, but it’s a bit old.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Berrykisses,We love the photos! They did indeed have their first dance here. The Savoy is perfectly located for the most lovely walks along the River Thames and close to any number of exhibitions, museums, theatres and concert halls to enjoy. We hope to see you again soon. Kind regards, Debra Patterson, Quality Executive
Guest User
Deluxe King Room
Daftar masuk pada Jan 2024
Family
20 ulasan
9.5/10
Amazing
Disiarkan pada 21 Feb 2024
It's a great hotel with a very convenient location. It's very close to the subway station. It's not far from Chinatown, the Thames River, the London Eye, Big Ben, and Westminster Abbey. The hotel is beautiful and the service staff are very enthusiastic. If you have any questions, they will help you immediately. You must try the Michelin-starred restaurant in the hotel, it’s delicious. When checking out, the baggage staff will come in advance to move the luggage. In short, this is the most satisfactory hotel we have stayed in in London. We will choose to stay here next time if we have the opportunity.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you very much for your wonderful review. We are delighted that you enjoyed your stay at the Savoy Hotel and hope to welcome you again in the future.
Guest User
Junior King Suite with River View
Daftar masuk pada Jul 2024
Family
25 ulasan
10/10
Outstanding
Disiarkan pada 14 Ogo 2024
Large room, high-quality decoration, good view
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, Your high score is wonderful, thank you. We are delighted that you so enjoyed your stay with us and hope to welcome you back again very soon.
YauNoi
Superior Queen Room
Daftar masuk pada Mac 2024
Couple
14 ulasan
8.5/10
Very Good
Disiarkan pada 10 Mei 2024
Its main feature is the breakfast which is excellent.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for your positive review and great feedback about the breakfast. We hope to see you again at The Savoy in the future.
Guest User
Deluxe King Room
Daftar masuk pada Jul 2023
Family
8 ulasan
10/10
Outstanding
Disiarkan pada 11 Ogo 2023
Very satisfied, the service and its high quality! Will come again! ! ! !
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your five star review and we hope to welcome you again to The Savoy in the future. Kind regards, Debra Patterson, Quality Executive