Hotel berhampiran The Economist Group, London

I arrived at the hotel with my daughter for a three-night stay that was organized as a treat by my family. This break was much needed, and I was eager to enjoy our time there. On the first night, I discovered some issues with our room. I contacted the reception staff member, Ria, who handled the situation without hesitation. She promptly apologized and immediately arranged for us to change rooms. The following day, I spoke with the general manager, Florin, who was exceptional. He assured me that the issues would be addressed and sincerely apologized for the inconvenience. Additionally, we were offered a room upgrade, complimentary drinks, a late check-out, and a partial refund. I could not have asked for more; his professionalism and approach were truly commendable, significantly enhancing our overall stay—an experience I have never encountered in a hotel before. The staff members, Dhioovana and Olivia, were also fantastic. They were warm, welcoming, and consistently professional. No question was too much trouble for them, and they provided a wealth of information to help us navigate London. In my experience, the level of service from all the staff would not be out of place in a five-star hotel, which speaks volumes about their dedication. Thank you to everyone for going above and beyond to make our stay memorable. Room 109.

My experience at the Britannia Hotel was mostly positive. However, the split bed arrangement was not ideal. I had booked for two people but ended up going alone, and the divided bed was inconvenient. Additionally, I expected a room near the window but was given one on the opposite side, which had a view of the road instead of Canary Wharf. Overall, it was a good stay, especially since I only spent a few hours there.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

Myself and my partner only booked for an overnight stay so my review is only based on the room and not on any of the amenities. The room was very clean and the bed extremely comfortable. The shower/WC was spotless. Loved the location of the Hotel. The only cons from me was unfortunately the room size is on the small side and our city view was of a massive office apartments and to the left a building site. However I would definitely stay here again.

This hotel was much nicer than expected. It is easy to get to and is less than 10 minutes walk from North Grenwich underground station. The hotel staff are very welcoming. Check in was quick although at first they told me the room wasn't paid. After checking again they confirmed that it was. The hotel has a mix of bars and restaurants. I used th Market Brasserie and had the set menu for dinner which was amazing. This is also where they offer an extensive breakfast. The room was very comfortable and modern with nice lighting controls such as night lights, lamp mode etc. The room has nice a nice choice of hot drinks and bottled water. The bathroom had a shower and a bath with complimentary bath robes. The shower was amazing! The beds are comfortable although the pillows were slightly too soft for me. There is a samsung tv in the room which has some apps. You can also cast to the tv from your mobile. The room has modern and easy to use air con/heating controls. The bonus for me is that the air-conditioning actually works as we stayed in the summer. The bonus for us was that you can walk directly from the hotel to the O2 using a corridor. This was great for getting to the arena before and after a show. A must stay for anyone in the area.

I recently stayed at the Holiday Inn Express Limehouse and had a fairly decent experience overall. The location is alright—convenient enough for getting around, though not the most central. The price was reasonable, especially considering that breakfast was included, and I appreciated the variety of options available in the morning. One of the highlights was the view, which was quite nice. However, the hotel was undergoing renovations during my stay, which have to get in through the back door. The biggest downside was the temperature—it was very cold, and there wasn’t much heating, which made the stay less comfortable than I would have liked. That said, I was placed on an upper floor where the windows were not fully covered, which I actually really appreciated as it allowed me to enjoy the view even more. Overall, it’s a decent choice for the price, would recommend it.

Location: Convenient for bus users with bus stops very close to the hotel. The train from Shadwell is easier to access (7 mins walk) than WC, and it transfers at Bank station, providing connections to multiple metro lines. Room: Generally clean but lacked a refrigerator, requiring you to store food items on the dressing table. The bathtub was a little slippery even with the rubber mat, so caution is advised and the toilet did not have a bidet. Breakfast: Good quality, but there was an issue with some patrons using the wrong tongs for different food items, which could be a concern for Muslim guests. Staff: Friendly and helpful, with a special mention of Flor for her cheerful morning greetings. Overall it was definitely a pleasant stay

1st night. Aircon weren't working, no other rooms were available. Gave an extra fan and 1 drink per person, promised a refund as compensation that never happened. 2nd night. They switch us to different room with working aircon, but then wanted us to pay again. We paid upfront and had to show bank statements to proof payment and we them to resolve with agent. Stay was pleasant enough but won't return to this hotel.

The facility is very clean but for around $150 a night the room is not up to standard. Although clean, the room that you receive is tiny with no extra amenities. The shower is very small and water often leaks onto the ground. The bed is comfortable, but there are no windows in the room, which is advertised to keep your zen. But for the price, I wouldn’t say this hotel is worth it. 

Excellent location , comfortable bed and friendly helpful staff, the breakfast leaves a lot to be desired, there is no cutlery, by the time you get them your food gets cold, you have to wait for everything and if you leave your table to get something from the buffet on your way back your table already cleared and the chair is taken, it's a complete chaos