Hotel berhampiran University of East London, London

Excellent location , comfortable bed and friendly helpful staff, the breakfast leaves a lot to be desired, there is no cutlery, by the time you get them your food gets cold, you have to wait for everything and if you leave your table to get something from the buffet on your way back your table already cleared and the chair is taken, it's a complete chaos

The hotel was excellent and at nice location very close by to tube and Westfield mall just a 5-7 minutes walk, and the service and breakfast was good and I will recommend it is good value for money with families.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

My experience at the Britannia Hotel was mostly positive. However, the split bed arrangement was not ideal. I had booked for two people but ended up going alone, and the divided bed was inconvenient. Additionally, I expected a room near the window but was given one on the opposite side, which had a view of the road instead of Canary Wharf. Overall, it was a good stay, especially since I only spent a few hours there.

I arrived at the hotel with my daughter for a three-night stay that was organized as a treat by my family. This break was much needed, and I was eager to enjoy our time there. On the first night, I discovered some issues with our room. I contacted the reception staff member, Ria, who handled the situation without hesitation. She promptly apologized and immediately arranged for us to change rooms. The following day, I spoke with the general manager, Florin, who was exceptional. He assured me that the issues would be addressed and sincerely apologized for the inconvenience. Additionally, we were offered a room upgrade, complimentary drinks, a late check-out, and a partial refund. I could not have asked for more; his professionalism and approach were truly commendable, significantly enhancing our overall stay—an experience I have never encountered in a hotel before. The staff members, Dhioovana and Olivia, were also fantastic. They were warm, welcoming, and consistently professional. No question was too much trouble for them, and they provided a wealth of information to help us navigate London. In my experience, the level of service from all the staff would not be out of place in a five-star hotel, which speaks volumes about their dedication. Thank you to everyone for going above and beyond to make our stay memorable. Room 109.

Excellent location and service. Received complimentary drinks as the hotel record cannot locate my recording the first attempt and made some extra waiting but the professional and warm service was very impressive. The room is clean and comfy

I went to London to play a tennis tournament at the weekend last week and stayed at the Hyatt house London stratford. The reception on the G floor and the checkin lobby were very smooth and professional. The elevator requires a room card swipe, which improves security. The room is tidy and relatively spacious with the price. You can see the beautiful scenery outside the room, and the breakfast provide by the Hyatt was great! Downstairs is the Westfield mall, as well as Stratford train station and subway station, which is very convenient for travel.

Room was as per photo, huge shower and very quiet. Lovely Christmas decor and also interesting art on the walls in the public areas. Kettle in room was faulty but the maintenance came within 5 minutes and brought a replacement- customer care was very good.

Really lovely trip here. Location is great, has many underground lines here, and has a super large mall just 3 minutes walk from the hotel. Staff are great as well and friendly! Only concern was that there is only 2 washing machine and 2 dryer in the laundry room, and 1 washing machine was spoilt during my stay.

Location: Convenient for bus users with bus stops very close to the hotel. The train from Shadwell is easier to access (7 mins walk) than WC, and it transfers at Bank station, providing connections to multiple metro lines. Room: Generally clean but lacked a refrigerator, requiring you to store food items on the dressing table. The bathtub was a little slippery even with the rubber mat, so caution is advised and the toilet did not have a bidet. Breakfast: Good quality, but there was an issue with some patrons using the wrong tongs for different food items, which could be a concern for Muslim guests. Staff: Friendly and helpful, with a special mention of Flor for her cheerful morning greetings. Overall it was definitely a pleasant stay