Charlotte House

Security was an issue. The key pad was the same code on exterior door and suite door. Numerous rooms in house all shared the same code. Bed sheets did not fit, and one was torn to pieces leading the bottom sheet coming off in the night. The place smelled bad. The owner was rude when we got locked out twice (Due to a keypad malfunction). There was a stairway to upstairs in the middle of the walking path of our bedroom, that put us in considerable risk of hitting our heads. (It was less than 5 feet off the ground) There was no cell phone coverage, and none of the wifi information supplied worked. None of the information provided in the booking confirmation for contacting the owner worked. There was no intercom as stated, and it was overall the worst stay we have ever had. DO NOT STAY HERE!!! I will be seeking a refund from *******

******* needs to do better. We never recieved our access email. Thankfully the owner had a ring cam. He was very nice and was able to give us the access information. Only comment would be to perhaps have a fan available. It was very warm overnight and i was uncomfortable leaving the steer level windows open at night. Very nice place and neighborhood.

Does not deserve 1 star Damp room awful smell of damp Shower unusable as ceiling above looked like it was coming down! Exposed wires from ceiling light Room in a house on residential street keypad entry Back gate open to garden anyone can enter Leaving us feeling unsafe On arrival no bedsheet on bed rang a number cleaners came and made bed Continual dripping water noise rang again at night phone unavailable Would not recommend to anyone worst place we have ever stayed

What I can say? Do not book this B&B.Thoroughly disappointed,did not feel safe in the property,smell of damp ,constent dripping noise can be heard in room,bed not changed,exposed wires from light fitting.black mold in bathroom and ceiling.Access at back of gate open and leads into bedroom

Friday night was grand sat night people were having a party I had leave and go home at 2.30 in the morning very disappointed

Cons: - Listing claims there's parking, there is none (street parking only, unless it was somewhere we couldn't find). - Listing says free breakfast, there's none (they give you a granola bar, apparently that's your free breakfast). - There are no staff on site to resolve issues, the main one being "how do we even get in the building??". We arrived and another group who'd booked arrived at the same time. Neither groups could figure out how to get in. After pressing the smart doorbell several times we finally got through to someone who made us read our room number and passcodes out (meaning the other people there heard our passcodes for our rooms). - The phone number they provided in the emails is disconnected, meaning the only way to contact anyone is through the smart doorbell on the door. Pros: - Clean - Generally comfortable - Located close to city center Overall, seems a bit not well run (borderline shady with the misrepresentation in the listing), but the rooms were clean and comfortable enough so fine to put up with for a night. Wouldn't go back.

SCAM—DO NOT BOOK. We arrived, notified the property owner via Ring doorbell, and used the emailed code to open our room (#14)—except it had been occupied. Tumbled bed, clothes and personal items strewn about. Tried to call owner and couldn’t connect due to issues with international mobile network. Owner says to call or email. So we emailed 3 times. Had booking co contact the owner to tell of the issue. Owner refused to refund. Cancellation policy says no refunds for No Show, modification, or cancellation. We did none of these. We arrived, we’re on the many cameras, and tried to contact the owner. Instead they ignored our 3 emails and marked us as a No Show, refusing to refund. A legitimate business would apologize for overbooking and promptly refund. This is obviously not a legitimate business as they book rooms not available and keep the money. This is theft and a scam. Will file a formal complaint with the consumer protection agency of Ireland.

We were in Derry last weekend for 2 nights. We were very pleased with our stay. Room very clean, bathroom very nice with plenty of towels. Room had tea & coffee making facilities, bottles of water, & a couple of granola bars. Room was made up after 1st night & towels replaced. Our room was upstairs overlooking the garden. It was very quite & plenty of street parking. Door code was sent to us by text & it all worked well. Would highly recommend Charlotte House. It is in a residential are near Magee University & convenient to the town.

Booked in September for a stay in January .after changing my booking dates the owner blocked my number. We arrived at the destination only to find out it's closed , although it was confirmed the week beforehand. Tried using husband's phone to ring, only to soon realize they had blocked his number too. Eventually got through via a lady in *********** where he told her the accomodation was closed and hung up on her. We got shafted for our money and never got it back! Stay away from this place