Hotel terbaik di Lourdes

Very welcoming, cozy, and beautiful with a view of a river from my room. Staff were exceptional, very friendly and helpful, I asked for a sellotape around midnight to use for my packing, staff went beyond just to accommodate me. Also good to mention, I was surprised when two lovely staff told me upon checking in that my booking comes with a breakfast, I thought they just made a mistake and so I clarified that I didn’t include breakfast as I will be spending most of my time outside and I had an early flight to Paris, but they insisted and went over the top by saying ‘they can make a sandwich or pack a light breakfast with fruits for me’, amazing and superb service, indeed. Great location, near the Cathedral, shops, and restaurants. Everything was perfect, I would definitely come back and recommend.

We were happy to use this Continental Hotel. Breakfast were of vatiety selection. Both drinks and foods were unlimited. Hotel was clean, everyday towels were provided, beds were makeover everyday. Location is just 150 meters away from Basilica. Very acciseble to transportations and surrounding stores and restaurants.

We had a great stay at this hotel. Rooms were very clean and cosy. The staff from reception to restaurant were very helpful and very friendly. I would highly recommend this hotel as the the location was great also. This was a very pleasant stay. Having stayed in other hotels this one was far the best in all departments.

Accueil chaleureux et séjour agréable l’appartement très correct et fonctionnel. Mon séjour restera un moment fort et le privilège d’avoir séjourné dans un lieu confortable et spacieux, la réception est à l’écoute des clients et de bon conseil.

I was supposed to give this apartment hotel a 5* because it was clean and very good helpful staff until the day of our checked out which is today. I am now writing this review with my blood pressure shoot up because the way we have treated by the staff who was on duty seems like we been thrown out. first this is the first time a booked a appartment hotel and it was really good place and clean but there was a mis understanding of checked out time. its my mistake for not checking the time check out but this has not been highlighted when we checked in which is fine I thought that the check out time is 12pm, my mistake for not checking it and I admit that and apologised to the staff who she start ringing the room at 10:30am (I was about to go on a shower getting ready to checked out) she was mentioning that we supposed to checked out 10am which is fine for reminding us and I apologised that i did not double checked the timing ( due to our multiple booking in other destination this has been forgotten to check.) and I explained to her that 12noon was I thought its okey as our train to San Sebastián is 1pm so 12 is just on time to get out from the hotel. I told the duty receptionist that we are getting ready and just finalising our luggage and all stuff that we need to take. then suddenly she rang again about 10 min after and said you need to checked OUT 'NOW' which really make my tension go up again . I felt like we are treated like as if we wanted to stay forever, the way she demand us to get out and hand over the key. I was so furious and grab all stuff immediately while I am in the middle of doing my EYE BROW AND NOT COMBMING MY HAIR , BECAUSE THE WAY SHE DEMAND AND COMAND US TO GET OUT FROM THE ROOM NOW.and hand over the room key. I WAs really furious and tell her off the way she treated us as if they cannot give few minutes to give us leeway to get out from the room gracefully and ready.I hope management can give their stuff a bit of a training how to handle customer service. I know there is a hotel or apartment policy which I get that , but surely you won't tell your customer to get out 'NOW'!!! just because we over the time limit. and when we get to reception she probably don't understand what I am talking about telling her off that she should not threated us like that because it's not nice and I told her I wasn't very happy the way she COMMAND us like that. I told he I am not happy and I am not okey. my tension shoot up because the way she treated us. I travel a lot and went different hotel , this is the first time I have experience this.seems she have no clue why I am furrious.

Accueil très professionnel. Chambres très confortables et propres. Literies et salles de bain nickels. Petits déj corrects mais sans plateau pour éviter les aller et retour. Dommage que tout cela ait été ternis par le ”bordel” occasionnés par des enfants de langue espagnole qui ont joué dans les couloirs jusque minuit en laissant claquer les portes équipées de groom et qui ont quitté l'hôtel le lendemain à 5 heures sans faire attention aux bruits également. Donc de quoi bien dormir sans pouvoir le faire.....

This hotel is a little gem. Its strength is it staff. From the moment we arrived we were taken care of. We were with Tangney Tours and Linda was an extremely professional and caring guide. Rooms are quite small but clean with maid service everyday. The restaurant staff were fabulous especially Corine's friendly and attentive approach at breakfast, lunch and dinner. Philippa in the restaurant was also excellent. Small bar at reception. 2 lifts and a staircase to access 9 floors.