Hotel Hyatt Regency di Lucknow

This is probably my worst experience ever staying in a hotel which its meant to be 5 star. I have stayed in Hyatt in Amritsar and it was amazing hence booked this place and this hotel its definitely not worthy oof the star rating it has. When arrived at the hotel no-one welcomed us or helped in unloading our luggage from the vehicle and moving it into the property. My driver unloaded the luggage and then t was sat outside for a number oof minutes before I highlighted the luggage needs to be bought inside. We had arrived late at the hotel and at check-ini one of the chaps who checked us in was obviously in a bad mood as he did not smile and he was using a curt tone from a frustration with a previous guest. He handed me the check in card and I commented that it doesn't hurt to smile. I asked if my luggage will be bought to the room and he said go over there and tell them and they will bring it. Upon check in I have never had to worry about luggage as it is a smooth operation and the luggage gets to my room flawlessly. The chap who checked us in did not even explain the hotel and how to get to the room. I had to ask the question and confirm I had Half Board included and the response I got was these are the two lifts and the restaurant is on the first floor. I went to concierge and gave them my room details and asked for my luggage to be taken to the room whilst I go for my evening meal. Again I waited a long time before I was acknowledged which made me feel totally invisible. I went for dinner and even there the service was appalling. I gave the room number to the host and she did not even show me the table or ask f it was my first visit. I walked in and waited to be shown to a table which I was not so I proceeded to sit at any table. No one approached us for a long time after which I stop up and went to one of the ***agers and said the service was awful and no one has greeted us, offered us a drink or explained our food options. He apologised and the disappeared off before he came back and said this is all the buffet help yourself except we are closing in 30 minutes so be quick. Which is rubbish. After dinner I entered the room and there was an awful damp smell and the carpets felt a bit damp too. I looked in the bathroom and only one of everything was left although the room was booked for two people. I had to phone housekeeping to bring nearly everything again so there was enough for two people. They had left soap bars but no soap dish to put it on. When Housekeeping came I explained there are two of us and that we need enough items for two people, so all he bought was 1 more bath towel and a soap bar. I said we needed more hand towels, face towels, other toiletries for bathing, etc, etc. Surely as a guest I shouldn't have to tell the housekeeping guy what is required in the room. In terms of the rest oof the room then 1 it was dark and two is was not clean looking. The bedsheets had stains on it which I had to report and get changed, the ca