Hotel berhampiran Palazzo Riva, Lugano

Hotel Splendidie is a grand hotel in an impressive building and many parts of the building are impressive. However many aspects of this hotel are disappointing and I even question it being 5 star! We stayed in a Palace Deluxe double room, with lake view and large balcony. The room was spacious and well laid out, but was let down by a set of IKEA (like) wardrobes that didn’t fit at all! The balcony was nice but there is a very busy road between the hotel and lake and there is a lot of road noise. The hotel has 2 main restaurants, we only used the Veranda, which was fine but nothing special. We also used the out side bar which was a third place you could eat, with Pizzeria being available in the evenings as well. This whole area was nice but it just felt like a pop up bar, it lacked any real splendour and comfort we have seen in so many other 5 star hotels. On the Thursday evening they hosted “market place” pop up restaurant that we booked – the evening was pleasant enough but all the staff were on edge and I suspect this was the first time they had put it on. Overall the food was simple eg cold meats & cheeses; pasta; BBQ and Pizza, certainly nothing special! The other strange thing was there was a beautiful bar in side, that was only used if it rained – why not have both open? The outside is space is small and there is no outdoor pool which isn’t great and no access to the lake. Staff were OK but didn’t really make you feel welcome, they often appeared on edge. This hotel could be so much better!

The hotel is very nice. The location is perfect, you can reach the lake easily by foot (ca. 2min). It is annoying that they charge extra for parking.

Check in was easy, really nice receptionist, room was super clean, I had like 5 towels. Sopa and body wash was provided, at lwast 5 sockets, really nice and comfy room.

Die Unterkunft ist in allen Bereichen top. Das einzige was uns am Anfang ein wenig irritiert hat, ist die unbediente Reception. Das Online einchecken, hat aber super geklappt. Wir konnten schon um 1400 statt erst um 1500 Uhr ins Zimmer. Da wir getrennte Betten wollten, und es diese nur in der höheren Kategorie gab, wurden wir einfach ”upgegradet”, einfach top. Auch das Zusatzbett für unsere 5 jährige Tochter war mega bequem. Es war alles äusserst sauber und die tägliche Reinigung war super. Wir sind und waren einfach begeistert. Wir kommen ganz sicher wieder. Vielen Dank für den schönen Empfang.

Stayed here for more than 21 years this year, and have to say: one of the most enjoyable accommodation, service, food and location on planet earth! And I have seen many places, but coming back to the South of my own country - Lugano - the Parco Paradiso - is always a huge treat! The service is not only hugely accommodating, but nothing remains on my lips as I wish for something! From arrival to departure - all a special treat! Love being here, seeing people that work here, still here and having great pleasure being friends and sharing life! The food at the restaurant is exquisite, why go downtown if the choice is as versatile as is being cooked right here. The executive team at the Parco Paradiso is customer close. There is nothing played: real people with a real commitment - that is not common to many upmarket places I have visited for so many years! My deep respect to all here; there is nothing but absolutely nothing I could complain about!

Nice and modern hotel in good location with great views over the Lago di Lugano. The staff was professional, experienced and super friendly. Breakfast was always good with plenty of choice. We'll definitely stay again at Grand Hotel Campione!

Well..... where do I start, this is one of the most breath taking places I have ever visited in the world. I booked this for my daughters 30th birthday it was her choice to go to Switzerland, neither of us had visited this part of the world before and it far exceeded our expectations. It took a plane, train and a taxi to get us to the hotel so a bit of a journey but sooooooo worth it. We flew to Milan, took a train to Lugano and got a cab up to the hotel. Tip catch the 444 bus from the train station, it so much cheaper than a cab and the bus drops you right outside the hotel, we used the bus every time after that to go down to the town. The hotel itself is stunning, the views are amazing, you have to see them to believe the photos do not capture the utter beauty of this place. You will also notice the peace, all you can hear is birdsong, it is absolute heaven. The hotel staff are amazing, they could not be more helpful. We has lots of questions and time and again they helped even printing bus time tables and giving us maps and tips. We had a welcome prosecco on arrival and then went to find our room. WOW! and what a room We had been upgraded from a garden room to a room with a view of the lake and a wrap around balcony. My daughter opened the balcony door and almost burst with excitement, it was amazing. We had a twin room which was large and super bathroom and even the view from the loo. The room was clean and comfortable, there is a safe, fridge and kettle. You are provided with robes, slippers and even a bag to pop your bits in when using the spa. This hotel has thought of everything. I could write a 10,000 word review on this hotel there is so much to say. The infinity pool is warm and you lean your elbows up on the side and just stare at that view. There is an amazing indoor pool which you can swim into from the outside pool through automatic doors. Tip give the sensors a little wave and the doors open quicker. We had two treatments in the Dot spa a massage on one day and a facial on the other, both fabulous and the staff in the spa are great. Breakfast was included in our room rate and had so much choice. We eat in the restaurant for lunch a dinner but also had room service and dinner on our balcony which was lovely and a little bit cheaper to. The view every where are fantastic, it takes 30 minute to get up the mountain so you are very high. There is a little airport way below and we loved watching the planes take off over the lake and we were still way above them. We took a walk through the Algra mountain one morning and whilst it is challenging (its very steep) it is so beautiful and worth the climb. I could say so much more but I think you should just go and see for yourself. You will not be disappointed you will come away feeling on top of the world. My daughter loved it so much she is going to return with her husband for their 10th wedding anniversary. Thank you so much Kurhaus we had the best time.

Hôtel charmant dans un cadre ravissant. Personnel souriant et attentionné. Chambre équipée de tout le confort nécessaire, avec de surcroît un joli balcon. Très bon buffet petit-déjeuner. Une petite mésaventure m’est arrivée dans cet hôtel : j’ai malencontreusement oublié dans ma chambre une pochette contenant mes foulards favoris. Lorsque je m’en suis aperçue, j’ai pris contact avec la réception, et mes précieux foulards m’ont été promptement renvoyés. Je remercie tous les membres de l’équipe pour leur gentillesse et leur professionnalisme !

Very good staff and facilities. A relaxing experience by Lake Lugano. They really pay attention to details (in our case, a surprise bday cake). They even have a transfer service to Lugano center. A 15 minutes drive to the outlet stores in Mendrisio.

We spent one night here on our way back from Italy. Experienced a nice reception - even before we arrived in person. Also parking was reserved on request. The house is well restored, clean, quiet and lies next to the center of Giubiasco with supermarkets, restaurants, bakeries all around. It must be even more charming in the summer or winter season. We enjoyed the stay as well as the breaktfast-buffet.