We were really looking forward to celebrating a birthday lunch at this hotel. For us, coming all the way from South Africa, this is a rare treat. To say our experience was underwhelming would be an understatement. Service was poor to non-existent. After our waiter (Eddie) brought us our drinks (one variety of Sauvignon Blanc for SEK 115 which was about the cheapest, nastiest wine I’ve ever drunk) we never saw him again. We flagged down someone who looked like a waiter or host (thin woman with a blonde ponytail) who seemed quite annoyed when we requested a bread basket, some side plates to eat it on and drinking glasses for water. There were none on the table. She seemed most put out that she was being asked to do something. The famous prawn sandwich which costs a small fortune is passable, at best. Half a slice of white bread, some mayonnaise, three pieces of boiled egg, a generous helping of prawns and lettuce. That’s it. I would make a better one at home. It tasted fine and everything was fresh but those prices don’t begin to justify such shameless mediocrity. My daughter ordered the potato main with hazelnuts and capers. This very expensive dish comprised a single, overcooked, unappetisingly grey baby potato cut into tiny segments and covered in mayonnaise and butter. Luckily the bread was nice (though not warm) and that was her lunch. The soft serve dessert is just that, with a tiny swirl of caramel sauce. Nobody came back to enquire if we needed more drinks or if we were enjoying our food. Eddie needs training. The thin girl needs a personality and to be taught that it’s okay to smile and be polite to guests when they make a simple request. For a hotel of this calibre such poor service and meh food is unacceptable. They are riding on their reputation which will become harder to maintain unless they dramatically up their game. Disappointing experience.
Bagus
28 Ulasan