Hotel berhampiran Grand-Ducal Palace di Luxembourg

The reception and service desk are extremely busy and do not pick up at all. It is very difficult to get anything unless you go down n speak to them in person

Odd, odd place. Can't tell the hotel from the road as its hidden behind a restaurant, which is where you have breakfast, which has no kerb appeal at all, infant could do with a jet wash. Once through the barrier down a cobbled lane you eventually find the reception. Check-in was smooth and reception clean. Room spacious, clean and comes with kettle, fridge, safe and complimentary water. Nicely decorated too. Bed was huge but sadly not a good night's sleep as the pillows are terrible, far too soft and flat, had to ask for extra and still had to fold in half to get any firmness. Staff polite but not over welcoming. Outside areas could do with a spring clean and tidy. Hotel perfectly located for the centre, 5 min walk.

High level service from the reception. We came early, our room was ready, so we could check in before we went to the city centre. Located just a little outside the city, but you can take the tram for free and it stops near the hotel. You can also walk trough a nice park, it takes about half an hour. The room was very lovely and modern with rain shower in the bath. Friendly staff in the restaurant for dinner. Good breakfast.

First, the not-so-good. There was one staff member at the front desk who was less-than-friendly. There is no shower curtain, which renders it impossible to keep the bathroom floor dry. The toilet bowl is very low. There are lots of wasps near the breakfast area. The pillow was super flat. What I loved: the location - super close to downtown Luxembourg City. The breakfast offered a good variety of fresh and local foods (I did not pay separately for breakfast). The rooms were spacious with lots of electric/USB sockets. There was an air conditioner in the room. The bathroom was spotless and well-lit. Beds were comfortable. I did not hear from anyone else within the hotel, although I stayed at the hotel in August during peak season. The rooms were very clean. Breakfast was at a place with spectacular view.

arrivé à 23 passé l hôtesse d accueil m a dit qu’il a fini son service et qu’il va nous faire notre checkin vite fait !!! personnel manque du professionnalisme parle fort et rigole entre eux devant les clients ,9h du mat les femme de chambre font le souks devant les chambres. petit dej médiocre pour un hôtel 4 étoile peut de choix . Mauvaise expérience!!

Het hotel is nog niet heel oud, is kleinschalig en is netjes. De kamer die wij hadden was klein en praktisch ingedeeld. Kleine badkamer met regendouche en toilet. Alles schoon en netjes. Het bed was minder, plastiek knisperend matje er onder en slechte kussens. Ook een min puntje, er was geen koelkast. Het ontbijt was niet heel goed, beetje karig en de tafels werden niet afgeruimd. Verder een prima verblijf voor 1 nacht.

Just completed a 3 day stay while in Lux on business. For me the hotel is in a great location - just 10 minutes from the Centre via the free buses. The stop is literally outside the hotel front door. The hotel was immaculately clean. My room was a really good size with everything you could need. Wifi connection was excellent. Final word is for the lovely people who work here - thank you! You could have not been more helpful or cheerful which is really appreciated. As a regular visitor to Lux and having stayed in many different hotels, this will be my choice of hotel going forward now!

Cet hôtel ne vaut pas le standing ibis styles. Il vaut à peine un ibis budget, et encore pour en avoir fait, il y a des ibis budget largement au-dessus de celui-ci. On a payé 80€ la nuit sans le petit déjeuner (tarif preferentie carte accor) (13,50€/pers en plus). La chambre (au 5eme): Très petite, avec une lucarne en guise de fenêtre, à plus de 1m70 de hauteur. Très peu de place, le lit est collé au mur, les coussins inconfortables ainsi que le matelas. Peu de place pour mettre une valise. Il fait très chaud et lourd dans la chambre, notre séjour était au 1er avril avec 10°C au plus fort de la journée et de la pluie tout le jour. Une chaleur donc inexpliquée. Impossible de mettre la climatisation qui fait trop de bruit et qui fonctionne à peine. Pas de frigo, pas de coffre, pas de bouteille d'eau habituelle pour le standing ibis styles. Heureusement, il y avait 2 verres, pour quoi faire ... on ne sait pas. La salle de bains : On peut se poser sur les toilettes en même temps qu'on se brosse les dents. Point positif : la douche assez spacieuse L humidité qui en ressort reste au plafond, qui par ailleurs, malgré le rafraîchissement récent de la peinture, commence à faire des cloques et abîmer tout le plafond. Absence de VMC dans la salle de bains, ce qui amène l'humidité dans la chambre et augmente ainsi la chaleur lourde et malsaine. Cette humidité reste la nuit entière. Petit déjeuner : Petit déjeuner à 13,50€ par personne... Quelle honte !! Jus d orange industrielle, mini vienoisseries industrielles quand il y en a encore. Les fruits moisis, du fromage et jambon bas de gamme pour ceux qui aiment le salé. A ce prix là, je fais le même petit déjeuner pour 4 personnes avec des produits de meilleurs qualités. Parking : Attention, ils indiquent qu'ils ont un parking à disposition. Quand on les appelle, ils nous indiquent de ne pas prendre leur parking, à 18€ les 24h, car assez difficile à manœuvrer. Il est préférable, selon leurs recommandations, de prendre le parking plaza juste à côté de l hôtel pour 3 -4€ de plus Parking plaza très propre et facile d'accès et de circulation mais à 40€ les 24h. On est loin des 3 - 4€ de plus. A ce prix là, j aurais préféré manœuvrer... Personnel : Un acceuil froid, distant et limite agressif, et le même comportement par la personne en charge du petit déjeuner. Le personnel est habillé en jogging, basket, sweat et tenue inadaptée pour un hôtel, et encore moins, pour un hôtel de ce standing. L'agent d'entretien est très polie et fait ce qu'elle peut avec le peu de moyen qu'elle a. On se demande d'ailleurs où va notre argent Hygiène et environnement : La propreté en chambre et en partie commune laisse à désirer. L ascenseur sent la vieille moquette, du rez de chaussée au 5eme étage, c'est long, très long avec cette odeur. Malgré les travaux annoncés, on remarque tout de même, le manque de volonté de l'équipe tant au niveau décoration qui n'a aucun sens et thème dans l'ensemble de l hôtel. Manque de goût, hôtel

This hotel was chosen due to it's location near to the centre and the station where we would be travelling in from Hamburg. The price was also excellent which included a full buffet every morning. Check-In, We didn't arrive until 19:30 due to late and cancelled DB trains on our way down from Hamburg! It was the fastest check-in we have ever had and we were given our key which also worked the front door of the hotel. Room, 305 was our room for three nights. This was a great sized room with a mini bar and everything you need for a stay including a super-comfy bed. The separate bathroom had a small walk-in shower which on the odd occasion the water flow was a bit 'hit & miss' so to speak!! No big dramas though!! Food, The food at this hotel is excellent! La Locanda is the hotels restaurant where you have your breakfast. There was a good choice of hot and cold buffet items to set you up for the day and you could eat what you wanted. We did have two evening meals here as well which were fantastic to say the least! My 'Calzone' pizza was absolutely sublime to say the least and the portion size's were huge!! Go with an empty stomach!! Overall, A well located hotel for Luxembourg City! The price is right for this beautiful city and country. There are plenty of buses into town right outside the hotel which the 29 takes you right outside the train station. Make use of the public transport, as at this moment in time it is free to use in the whole country.

2 adults and a 3 year old + 1 dog. 2 Night stay in July. We stayed in a split level room, which are very spacious. The main bed is very nice, my toddler decided to kick me out of that for the second night and had to sleep on the sofa bed which wasn't comfortable. They could do with getting proper aircon in the rooms. The hotel is attached to a golf club and the ground around are very nice. We didnt eat in the restaurant as i had read on here it wasn't very good. It was also very expensive. 15 minute drive down to Remich on the German border there are some nice places to eat. We went looking for a bar in the hotel, we found the golf clubhouse which we weren't made to feel welcome, funny looks from the golfing members and the staff looked at us as if we weren't meant to be there. Which is weird, wasn't asked if we needed any assistance. So we walked back to the room without getting a drink. Reception staff we spoke to were very nice and helpful. NOTE: On the door they have a hanger to let people know your pet is in there alone and the owners are out so don't disturb, which i found really good,