Ulasan Novotel Lyon Gerland Musée des Confluences

Great hotel. Was perfect for a conference at the ENS. Room big, separate toilet a nice surprise as well as the bathtub Breakfast had a lot to choose from and service polite and helpful. Would recommend

Excellent , sauf le refus de nous changer pour une chambre dans un etage plus bas car ma femme est acrophobe et me dire que c'est par rapport à notre réservation et qu'il ne pouvais rien faire. Je n'est pas voulus lui répondre en lui disant que j'étais réceptionniste j'ai préféré accepter comme tel mais pas besoin de rzgonter des bobards aux clients.

Le personnel est très compétent , à l’écoute , le service excellent.

Points positifs : grande chambre agréable, chambre très bien insonorisée, restaurant cuisine maison un peu cher. Points négatifs : prix du parking excessif et accès compliqué, l'ensemble du personnel semble être en formation et ne prend que peu de pincette pour les clients (trop familiers), le sourire serait un plus pour eux. l'ascenseur du parking est très très lent. Formalités de check in plutôt longues.

Personnel pas à accueillant! Il ne voulais pas après le Check-in qu’on reste à la piscine ! Pas agréable, piscine petite, pas beaucoup de transats, beaucoup de monde… je ne recommande pas

Hôtel très sympa et personnel formidable J’y retournerai avec plaisir

環境好服務好，交通便利

Soso.

We stayed there before and its a nice and conveniently located hotel. It get's a bit old and some of the fixtures would require updating. The restaurant was nice and the food good. We will come back when travelling in this direction next time

Property does not demonstrate the caliber of a 4 star establishment. Staff lacks hospitality skills and compassion. Check-out time was posted at 12 Noon, however, housekeeping keeps badgering guests at 9am, 10am and 11am to ensure we have vacated which was extremely intrusive especially when we were getting ready to check-out. I answered the door once and the housekeeping lady (perhaps Manager) gave me a rude and stern look, questioning why we haven't left the room yet. Additionally, contacted the front desk to extend a courtesy late check-out of 1pm as 3 of us were very ill due to food poisoning, and yet we were denied. As a guest, one would expect a little more accommodation based on each unique circumstance, and the requests in my opinion were more than reasonable. Nonetheless, very likely will not be returning.

Nice facilities but very limited dining options around the hotel. If you are in Lyon for sightseeing etc, you will need to go back and forth between the city center and the hotel.

Terrible service at all levels, particularly in the restaurant. After making a reservation and twlli g the host, I told hom where I would be and then pointed. A 1/2 wait turned into an hour I checked back in with him. No recall of the reservation, I waited agaim for a 1/2 hour and was seated. They brought part of my ordet and forgot the entree. During that wait they messed Up 3 other orders.

Enjoyed my stay here. It is a little out of the way but travel in and out of the city on public transport is straightforward - assuming the services are running. Breakfast was good but the bread choices were limited especially on the second morning where there was only 1 option apart from pastries and cakes. I would return. The room was nice and spacious with the benefit of a sofa too. TV was very limited with no subtitle or original language option ( now available in many hotels). No radio options either but there are probably not so many people nowadays who like this option.

It is a little distance to che center of city