Hotel berhampiran Clark Air Mall, Mabalacat

We celebrated my son's birthday here and stayed for 3 days and 2 nigths, it was the best decision ever because the hotel made my family really special during our stay. Each and every staff of the was very accomodating and polite, they gave lots of treats and even decorated our room with balloons and birthday banner. My son was very happy for all the birthday songs and cakes that he received. At the end of the day he told us this is his birthday ever. Thank you swissotel for making our stay memorable.

Overall good experience, decent location approx 1.6 km from walking street, you need to pay PHP 100 for trike going to walking street or market, no room service, your will only get towel, handwash, bodywash...rooms are small, you can't walk in room...but good for solo travelers.

값싼 숙소이기에 많은 기대를 할 필요가 없다. 위치는 유로텔건너 지프니터미널에서 1.4km 정도 크리아타운방향으로 가는길 중간에 있다. 직원들은 친절하다. 조용히 쉴수 있어서 좋다. 방은 약간 넓은 편이다. 이런점들은 장점이다. 단점은 샤워시 수압이 낮고 주변에 식사를 할만한곳이 없다. 식사를 하려면 지프니를 타거나 트라이시클 또는 그랩을 사용해서 이동해야한다. 지프니는 양방향으로 매우 자주 다닌다. 그리고 안전하다고 생각된다. 24년1월 현재 지프니의 요금은 13페소이다.

Cleanliness can be improved, there's a smell, probably from the detergent used to wash bedsheets? Standard hotel items are provided, toothbrush and toothpaste, body soap and shampoo, but there is a big problem, the shampoo has no way to be opened other than using a scissors or any sharp tools. Rained heavily and water was splattering on the air con unit causing a large knocking sound, woke up to it around 1am and couldn't sleep afterwards, went and feedback to hotel staff, no questions were asked immediately got changed to an upgraded room But all and all, it's a budget hotel, so you get what you paid for, so overall it's still satisfactory

price is cheap and it is very good to stay on the first day.there's conditioner noise, but I slept very well.also,desk staff is very cute and kindly!

Once you emotionally and mentally accept that you're not staying at a Hilton resort, the Queens hotel is more than adequate to fit most of your needs. Paying in cash does provide a discount, so I would recommend to take advantage of the strong dollar and pay cash. They do expect a cash payment on arrival though. A reviewer did post that towels are worn and thin. This is true. I put my towel up to the light and I could see through it. Queen's should definitely buy higher quality towels. Rooms don't have a coffee maker, only two bottles of water. I've already learned from past experience the service and food at the restaurant downstairs is very bad (at least for breakfast) so I typically walk to Phillies or Envy. The refrigerator is filled with snack bar items, but I simply tell housekeeping to remove all the items and I fill up the fridge with my own items (water, soda, beer). My room did have toiletries such as toothbrush, razor, comb etc. I did get the room with the balcony overlooking the pool so maybe all the toiletries come with a certain type of room? Staff is very friendly and will greet you with a smile and call you by name.

Had been about 6 years since I last stayed here. For the most part it is the same although a bit more expensive than in the past. The pool and rooftop are great! The bed is average at best, would be expect a much softer/comfortable bed for the price. I would stay here again, if the price point drops to a more competitive rate.

Terdapat kolam renang yang saya ingin kembali dan banyak perkara yang perlu dilakukan berdekatan. Saya berhasrat untuk melawat lagi. Saya sedang berfikir untuk pergi berenang untuk satu malam. Lokasinya berhampiran Walking Street, jadi banyak tempat yang boleh anda pergi, dan saya berpuas hati dengan alternatifnya. Berbaloi untuk dikunjungi jika anda suka makanan Filipina atau Amerika

I stayed here for 22 nights with my partner and overall, it was a good experience. We stayed in a deluxe king room on the bottom floor. Pros: -comfortable bed -good shower with many shower heads and hand held hose -good location in Balibago close to many good restaurants and karaoke bars -staff are friendly and attentive, special shout out to Cherry for helping me organize flowers on Valentine's Day -easily accessible by car and free parking -the rate is quite cheap, will be hard to find a better hotel for this price in the area -the WiFi was consistently reliable with fast speeds throughout my stay Cons: -despite daily housekeeping, the floor of the room is always dirty, you cannot walk barefoot in the room or your feet will be black with dirt. needs to be mopped with stronger chemicals -the shower needs a deep and thorough clean with stronger chemicals also. housekeeping staff are mopping the floor, but white and black mould accumulate very quickly which poses a health risk. it seems like they're just cleaning the bathroom with basic chemicals or water only -would be much better if the TV was a smart TV so that guests can enjoy Netflix etc, however they did have cable TV -quite often, our access card stopped working every 2-3 days which is inconvenient as we have to go to reception constantly to get it fixed. also, there are 2 of us but they refused to give us 2 room keys. If the small issue with cleanliness of the floors/shower is resolved and this hotel had a smart TV, it would truly transform the hotel to a 5 star experience. Overall, I would stay here again.

Our stay at Best Western Plus Metro Clark for my 53rd birthday on December 28th to 29th, 2023, and our festive post-Christmas celebration, intended to be simple, unexpectedly provided a blend of comfort and indulgence, making our family experience truly memorable and wonderful. Parking & Security Guard: The hotel offers convenient parking facilities (open and multi-level), well-maintained and secured. There are dedicated security guards providing a sense of safety for guests and their vehicles. In house cafe’: The Café Sebastian, with its cozy ambiance and wide array of beverages and snacks, offers a perfect setting for casual meetings or unwinding after a long day. The relaxed atmosphere, coupled with the courteous staff, enhances the experience, ensuring a pleasant and enjoyable visit. Room, Bathroom & Amenities: The rooms are comfortable, well-furnished, and equipped with modern amenities. The bathrooms are clean, spacious, and stocked with quality toiletries, ensuring a pleasant stay. In-House Restaurants: The hotel's main restaurants, Namari Japanese Bistro and Cactus Jack Smokehouse, offer an exquisite dining experience for lunch and dinner. With diverse menus and exceptional services, these are ideal spots for delicious meals. Reception, Hotel Staff & Housekeeping: The reception staff are courteous and efficient, ensuring a warm welcome and seamless service. Moreover, during our stay on December 28, we encountered a lady housekeeper in the lobby and elevator who displayed exceptional dedication and accommodation. This housekeeping team member went above and beyond to maintain impeccable cleanliness standards, creating a consistently pleasant and hygienic environment for all guests. Breakfast Buffet: The breakfast buffet is impressive, featuring a variety of fresh and delicious options catering to different tastes. From continental to local cuisines, guests can start their day on a satisfying note. Overall, Best Western Plus Metro Clark excels in various aspects for all occasions – from its attentive staff to the quality of food and facilities, making it a recommendable choice for a comfortable and enjoyable stay.