Hotel Mesra keluarga di Mackay

A very clean room and nicely presented but... 1. Large amounts of pigeon poo streaked down the very large bedroom window which looked pretty disgusting so I kept the curtain shut... 2. If you stay on a Saturday night, you WON'T sleep as there are teenagers causing havoc in the street below (shouting loudly and swearing and drinking) in the middle of the night... 3. Possibly an honest oversight but there was no washing up detergent or dishwasher tablets and as the office is unattended between 6pm and 9am, I couldn't get this rectified (I left for my work activities before 9 and arrived home late in the evening)

Daftar masuk di kaunter penerimaan tetamu agak mengecewakan... selain itu, cemerlang pasti akan tinggal di sini lagi 🙂

Very clean , staff very friendly great location and will stay again

Amazing room, thought i could live there! It had a washing machine and a dishwaser and lounge room. The bedroom was lovely too, sliding mirror cupboards nd a tv. The bed was so comfy too, wish i could have stayed longer. Also the shower pressure was great! You know how hotel showers can be iffy, this one was hot and good presure. Also had a bath which was great to relax after a long day. Only thing i didn't love was the fact the iron was steamless. I understand that's probably safety. It did the trick.

Penginapan di Riviera Mackay menempatkan anda di tengah-tengah Mackay, dalam lingkungan 5 minit berjalan kaki dari Lagun Bluewater dan Caneland Central. Hotel pangsapuri ini berada 0.7 km dari Taman Jubilee dan 0.9 km dari Pusat Hiburan dan Konvensyen Mackay.Nikmati pemandangan dari teres atas bumbung dan gunakan kemudahan seperti akses Internet wayarles percuma dan perkhidmatan rencam.Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, tempat simpanan bagasi dan kemudahan dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 28 bilik berhawa dingin yang menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan ketuhar. Bilik mempunyai balkoni berperabot persendirian. Televisyen LED 42-inci dengan program satelit disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Kemudahan yang disediakan merangkumi meja dan tempat duduk berasingan, manakala pengemasan disediakan sekali sepenginapan.

My second time visiting Lanai since last August. Similar experience: Check-in and out after hours was seamless. This time I was in room 607. The lift as well as the apartment was had a musty smell- likely related to the warm humid weather at this time of the year. The apartment layout is almost identical to the previous (see my previous review of room 307)- spacious, clean and neat. The balcony was very spacious and even bigger, having a table setting as well as outdoor lounge. The bedroom looked over the water. Main bedroom had queen sized bed while the other, two double beds. The leather dining chairs and couch was fantastic – can be wiped down for cleaning. Again, no blinds in the living room for privacy. Despite being near the street, it was quiet most of the time. Two exceptions- one evening when the apartment above had a gathering into late the evening on the balcony. Another morning, construction work started before 6am (not on the grounds). Both of these are of course, random events. The cookware and utensils were of good quality and range. The bathroom exhaust fan was not very powerful and did not combat the humidity. Shower door had a gap, resulting in water in the bathroom after a shower- slip hazard. However, I’m aware this is not uncommon for many showers. Comfortable bed. Both pillows were very flat but I’m sure they would’ve been able to provide a higher one if I’d asked (I don’t like to be troublesome!). No flyscreen door- so be mindful to keep balcony door closed in the wet season! Admittedly this is a very different experience to coming here during the dry season, where the doors can be left open and I enjoyed walks before and after walk. One thing I am conscious of, is indoor lighting. It would be much warmer and welcoming to have warm white indoor lighting instead of white light. Particularly in an era when so many are conscious of “blue light” and wearing lenses to filter that out. (White light = high percentage of blue light). The gym, sauna and pool were quiet (no crowds). Nor the lifts. I’ve never had to wait for the lift. Internet speed (wifi) can be slow and drop out. But it is secured with a password. Overall, a pleasant experience without any main issues. Special mention- The staff was exceptional. On mentioning the musty smell (I didn’t expect anything to come of it) as an aside to something else, Andrea (manning the front desk) notified the maintenance technician (Richard), who cleaned my carpet on the same day. Andrea is pleasant, professional, attentive and takes pride in her work. It does not go unnoticed! Thank you! I now specifically ask to stay here for work each time. (I realize this review contains many personal preferences but hopefully it’s useful for those who share the same ideals.)

Check-in went fine, young lady was polite. Got into our room to wind down and the streaming service for the television was not working. Tried multiple times following the guide on the service without success, so called for assistance. Young man came to the room, wasn't knowledgeable on the system and after pressing the same buttons and suggesting Bluetooth, (there was no suggestion that this was an option?), we were left with ”Well I'm not sure, sorry” and he walked out. There was no discussion of other options to resolve the matter, (other rooms were available), or to discuss this with his manager and have a form of compensation offered, (not that it was expected but that is hospitality and customer service. Someone is paying a lot of money for things to work, and not to have to muck around when they are staying with you at the property, or are using your restaurant and bar). Decided we would go and have an early dinner and the staff behaviour was something I have not seen before after many years in hospitality. The chef was in and out of the kitchen walking quickly through the bar area multiple times, back and forward into but never carrying anything? (And yes there was an event in the event room beside us, but still didn't make sense or appear professional). Bar and wait staff seemed disengaged, considering it was quiet. Entree was very average, bruschetta was piled high with avocado, VERY little tomato mixed through, balsamic glaze was there, with a beetroot plate flare, but every flavour was sadly lost to the avocado. Mains were lovely, steak was cooked perfectly. Bed was very comfortable, hot water was speratic but pressure was nice. Overall had heard great things about the property after researching for a special place to stay, but left feeling rather disappointed. Unfortunately won't be staying again.

Great service at check-in, kindly upgraded which was much appreciated, clean rooms, great size, great location - was able to walk most places. The only down side was that there was a smell musty, damp smell when the air con was on.

Good service!