Ulasan Cerana Relax Hotel

A excellent experience all round, perfect location to the lift and slopes, so close to the slope that it's less than 75m so it's almost ski right to the door! lovely staff throughout, great breakfast options, high standard evening restaurant, lovely comfortable bedroom, great sauna and spa, I will be going back!

Dates: 15-23 March 2024 Wifi: Yes, free Style: Elegant Alpine style Situation: Center right next to Spinale cable car Service: Excellent, friendly, professional but yet familiar and relaxed Room: 309, Junior Suite Panorama view Room description: about 30 sqm, modern elegant alpine style, large balcony with magical view, sitting area with sofa bed, TV with cable channels, bathrobes and bedroom slippers, safe and minibar Bed: Very comfortable, feather pillows available upon request Bathroom: Good size with shower Bath and body products: Comfort Zone, Very good Restaurant: Excellent Breakfast: Excellent Facilities: Bar, spa, smaller gym, cigar smoking room, kids play room, locker room for ski equipment General: Relaxing, comfortable, high quality, excellent staff - friendly and familiar The Cerana Relax Hotel is one of these unique places you happily return to. It is comfortable, quiet, relaxing with a top notch standard and service. The hotel itself is charming in its alpine style with lot of wood and warm interior design. The bedrooms are nicely decorated, super comfortable and with plenty of space to store your clothes and belongings. The bathroom is large with a great rainfall shower. Some rooms also have bathtubs and some even equipped with your own sauna in the room. To note, the standard double rooms do not have the spectacular views since they are located on the backside facing the forrest. The junior suites come with or without balcony. The Junior Suites Panorama have different arrangements; with a middle wall where you can turn the TV towards sitting area or bed area, or one large comfortable room with sitting area and wall-mounted tv (believe the latter room is slightly larger). We had the chance to see the suites and they are also fantastic. The Superior Relax Suite has a large bathroom with double sinks, bathtub and shower. The Luxury Tower Suites has a sauna. We opted for the half-pension, and boy, we were not disappointed! Every evening is a new a la carte menu with a buffé, antipasti, primi, secondi and dessert. Each sub-dish comes with several choices, and everything is delicious! The chef is giving each dish his love, care and attention. The buffet breakfast is likewise superb with plenty of different choices and a a la carte menu for different hot dishes. I am glad we spent the days skiing otherwise we would have ended up rolling out of the hotel. They have an extensive wine list for all tastes with reasonable prices. The restaurant has an excellent, friendly and attentive staff. All the waiters know their work and execute the service with finesse. The friendliness and professional attention is a key word in this hotel. It is a family atmosphere but yet with a polite and respectful treatment of the guests. The hotel opened in 1989 but it is very well maintained so it does not in any way feel old or worn. Their spa is wonderful with a pool and jacuzzi; sauna and steam bath; ice waterfall and emotional shower; comfortable re

Lovely 4 star hotel Would definitely recommend a stay here We used all the facilities and had a treatment as an extra Right next to the Spinale cable car - with a bit of skill you can ski in! Great secure ski storage Lovely concierge and greeting on arrival Breakfast great choice (fancy eggs extra - but poached/omelette not) One evening meal £££ - ate out the other nights Ate lunch from bar menu everyday. Very good with gluten free. To indicate how good the hotel is… our only gripe was no free water in the room, lack of enough hooks and very warm room despite asking for help turning heating down - resolved by opening window!!!

Excellent mountain hotel. Very helpful staff. Fine dining. Family business run to the best standards. Recommended for family or couples. BTW great location in Madonna. Super close to Spinale cable and 5 min from the center. Good after ski facilities

This is the second time we have been to this lovely hotel and it was just as special this year as last year. The hotel has an incredibly warm and friendly atmosphere but is also extremely elegant, comfortable and professionally run. The staff are fantastic, friendly, kind and helpful. The food is wonderful and the Cerana family do everything they can to make one's stay as perfect as possible. We really love it and cannot wait to return!

This is a lovely, friendly hotel, which is well located and has excellent staff. When we arrived we had an unbelievably warm welcome. Our room was ready, was well equipped and tastefully furnished. It is very close to the ski lift and had a boot and ski storage area in the basement. The hotel sent us a discount code to order our Lift passes in advance, which turned out to be a very simple process. The spa is lovely and has everything you need to relax after a day skiing. We loved having aperitifs in the lounge area in the evening and these were served with a lovely array of snacks. The best thing about this hotel was the staff, they were incredibly friendly, efficient and helpful. Particular thanks to Lorenzo and Giovanni who were so welcoming every day. Thank you, we had a really lovely time.

Five adults plus one 2 year old child stayed here for one week over the New Year period. This hotel is superb in every way - the food,the welcome,the dining experience and also a stupendous New Year bash. For the past twenty years,except for Covid,we have been coming as a family to Italy to ski for New Year,and in that time we have stayed in some mighty fine hotels,but this one,in my opinion,is the best. Also Madonna is a great town with a very convivial atmosphere,the centre of which is close to the hotel,as are the ski lifts. Highly recommended.

The rooms are very nice however ours had a roof of the underneath porch which blocked 60% of the view. The front desk staff was forcing us to pay 400 instead of the promotional 380. They were saying that the promotion is valid 24 hours before checking in, however this was not mentioned in the conditions of the promotion on the official website of the hotel. None of the benefits listed on the webpage as part of the 380 promotion were offered to us, such as Dolomeet Card and Trentino Guest Card. Instead, we were treated with a polemic tone and not nice attitude. Parking is 15 euros per day, no indications are given on when to park for free. This is very unusual for the mountain area as most of the hotels provide free parking on site. If there was such an option, we were not informed about such. Breakfast. I have asked for hard-boiled eggs. Both mornings the egg was raw inside which I could not eat because of health condition. I have asked for a coffee. After 20 minutes of waiting and 3 waiters on the floor servicing just a few tables but spending way long time chatting with some habitual guests, I had to raise my hand and call (!) to get someone to take away dirty dishes from my table and get my coffee. The waiter, very impolitely, replied that he will bring the coffee. He brought me a coffee with milk while I have ordered it without. I had to wait to get another coffee and since nobody came I went to ask the waiter. The second coffee was brought but it was already cold. Overall the rooms are quite nice, and the spa as well. The service must be good if you are an old customer. The staff will spend time with you and cuddle you. As a new customer I would not give more than 2 stars to their service and staff attitude towards customers.

My stay at this hotel was an unforgettable experience from start to finish. The highlight of my visit was undoubtedly the remarkable dining experience. The dinner offerings were not only delectable but also presented with an elegant touch that made each meal feel like a five-star affair. The culinary team's dedication to quality and taste was evident in every dish, leaving me satisfied and impressed each evening. The hotel is in a great position nearby the centre of Madonna di Campiglio and really close to the “cabinovia” Spinale. The hotel staff stood out as the true gems of this establishment. They were consistently friendly, attentive, and accommodating, ensuring that my needs were met promptly and with a warm smile. Their genuine kindness and willingness to go the extra mile made me feel truly valued as a guest. The rooms were a haven of comfort and cleanliness, providing a serene escape after a day of exploring. I was pleasantly surprised to find that the hotel also caters to families with young children, as the accommodations were thoughtfully equipped to meet their needs.

We stayed here for one week in mid-January with a group of 5 other people and really enjoyed our experience. The hotel strike a nice balance of cozy ski lodge yet modern which makes it feel overall incredibly comfortable. The location is basically ski-in / ski-out to one of the Gondols's on the Mountain which made for reall easy ski days. We really enjoyed the spa ammenities which are open to all guest for free (pool, hot(ish) tub, relaxation room, sauna, steam room, and different showers,we also paid for two massages) and the great ski lockers that each room has for storing all of thier gear right next to the exit for the slopes. The center of town is a 5 - 10 minute walk and you can walk to the other Gondola that gets you to the other side of the mountian in ~10 minutes. I would really push for staying in Madonna Di Camp if looking across the various towns in the region based on what we say. Breakfast every morning was really great and included made-to-order egg dishes and a variety of fruits, breads, and pasteries (we didn't eat dinner or lunch at the hotel durring our stay, but many of the guest did). The only little hiccup we had was a misunderstanding about the cost of a fruit & cookie plate (50 euros) they sent / I asked about to celebrate the day of our engagement that happened durring this trip, however we were able to reach a reasonable compromise about billing before leaving. Would have been nice if they could have done a little something compllimentary or as a surprise when I talked to the desk about it ahead of time, but wasn't expected per se. My only other two suggestions would be to turn up the hot tub tempurature a bit more and make sure the ice / snow is cleared from the top of the garage ramp (need to put on chains to get out one morining). None of these things though were significant detractors from our experience :) Overall would definitely recommend this to others looking for a place to stay in the region. I felt like this was a great overall value and wouldn't hesitate to stay here again if returning to the area.

What an incredible stay. From the staff, housekeeping, location and amenities - it was one of the best hotel stays ive had in a long time! WOW

Fantastic service, food and ambiance. Really friendly and helpful staff. Super location right beside Spinale lift. I will be back for certain next year and cannot wait. Stayed half board and food was excellent with a very wide selection for both breakfast and dinner.

Beautiful chalet-style warm boutique hotel on top of the Spinale ski lift and a 20 meter walk to the ski slopes. The village of Madonna di Campiglio is an easy 7' walk. We were a family of four staying in two rooms, which were larger than expected, very comfortable, clean and cosy. We chose the half board option - dinner was the highlight of our stay. We had different delicious 4-course menu options to choose from every day, so I definitely recommend going for it. The service was overall excellent and the staff very friendly, attentive and helpful. There is a small gym and a nice wellness centre on the lower ground floor (incl. a small pool and jacuzzi) with wide range of treatments and great therapists. The only suggestion I could make for improvement would be to upgrade the ski room - it is functional with enough storage space and boot warmers but looked a bit dated and can get a bit crowded during peak hours. Overall, we had a lovely time and we definitely want to return.

Treat yourself to this small slope-side jewel of a hotel. Meticulously clean and maintained. Thoughtfully designed, small alpine hotel run by a smart, caring family and their positive and helpful staff. We were happy that we chose half-board (breakfast and dinner). Cerana Relax Hotel has a fine chef, who creates a fantastic daily menu with the help of servers we were happy to befriend. We selected a basic room with two twin beds for our adult children and a small suite with a sitting room for ourselves. Ski lockers with boot warmers made gearing up for the very short walk to the slopes quite simple. The lower level also has a nice spa and pool along with an exercise room that I used for stretching. The common areas on the first floor are arranged perfectly for afternoon tea or a drink before dinner. But the special appeal of Cerana Relax is the careful attention they give to guests starting when you make your booking and help you arrange transfers and ski rentals - and then extending throughout your stay. We would go go back and stay at Cerana Relax again - in a flash.