Hotel AC Hotels by Marriott di Madrid

Bon accueil. Hôtel très proche des musées du Prado et Reina Sofia, parc du Chrystal Palace et de la gare d'Atocha. Par contre situé sur des grosses artères de circulation voitures, la chambre a deux fenêtres pour atténuer le bruit. Pour un 4*, j'ai trouvé que dans la chambre il manquait la bouilloire, plateau thé et café de bienvenue, juste une petite bouteille d'eau. Par contre chauffage poussé, j'avais 26 degrés C dans la chambre, trop chaud ! La salle de bain a une baignoire jacuzzi mais pas assez de fourniture savon, gel etc. La chambre simple n'offre pas de lit double mais un lit pour 1 personne. Au petit déjeuner, j'ai trouvé le choix ok mais pas non plus exceptionnel, la qualité est celle des supermarchés, sauf pour la tortilla aux épinards. Pour les fans de thé, dans les chaînes AC, c'est souvent Dilmah. Des supérettes autour de l'hôtel pour des achats d'eau et autres, c'est pratique. Dans l'ensemble, le séjour fut bien mais sans plus, pas vraiment confortable. Carlton by Marriott, ça fait rêver mais c'est un autre rêve sur place. Il manque du charme et un bon fengshui. Je ne reviendrai pas.

Oh goodness where to start.... After a couple of weeks of traveling we were ending our trip with a night at the AC Hotel near the airport for ease of travel the next morning. We arrived and met Carmen, she is AMAZING! Bottom line when my friend made the reservation she made it for October 30th, not October 29th, and the hotel was full. After some mad typing and serious looking on the computer Carmen found us the very last room in the hotel. The room was absolutely gorgeous, well appointed, and really comfortable, very sad we were only able to enjoy it for one evening. DON'T USE THE AIRPORT SHUTTLE!!!! So, the next morning, we used the airport shuttle service, OMG! The shuttle driver the next morning if it was on a rating system the star would have to start with a negative. She was unkind, unhelpful, and REALLY RUDE! Be aware when you are using this service you better do your research and know the specific terminal you are flying out of, not the airline, as she will rain hell down on your head. Thank goodness the staff in the hotel was so wonderful, professional, and terrific, couldn't be more pleased and would highly recommend this property.

The check in was slow. The room was ok other than it appeared that the floor had not been cleaned in some time. The staff seemed annoyed with speaking English. We asked for a late check out and we were told that it would not be a problem for a 2pm check out. On check out day the maid knocked on the door promptly at noon. Then the front desk called and we explained that we had been given a late checkout. They had no record of the late check out. We went to the front and we treated like we he’d broken a law or something. This is not an American friendly hotel. Avoid this if your Spanish is not perfect!

We're Bonvoy Titanium members and were upgraded to a large and very nice room. Unfortunately we were only there one night but it was very clean and comfortable. The hotel has a really good breakfast buffet, and I was a bit surprised as I did not expect this (I don't have a lot of experience with the AC Brand and their hotel at Atocha Station does not offer breakfast). HOWEVER - we had an early morning bus and were rushing through breakfast and so I was eating my breakfast sandwich from my hand as I was walking out of the buffet and was stopped by the staff and told I couldn't take food out of the breakfast room but that she'd let it go ”this time” and that was not a nice way to start the day with this unnecessarily bad customer service. The front desk staff was excellent. We walked very easily to the bus station and therefore it's an excellent choice if you are coming/going from that big bus station. There are certainly shops/restaurants in this this area and you're next to a Metro station, but if you want a hotel within walking distance of the major tourist attractions this isn't a good choice. Everything very clean and comfortable and the room was very quiet so the sleep quality was excellent.

I found this hotel because everything closer to the city centre was booked on the day. It is located in the Chamartín district, a nice residential area with lots of restaurants and shopping not too far away. It may not be the best location for tourists, for me as a business traveller it turned out great. If you can´t walk to where you have to go and don´t bring a car, there is a metro station some 5 mins away. Also, finding a cab or Uber is easy and convenient. Parking was fully booked but I managed to park on the road. Make sure to feed the meter! There is also a big public parking close by, the hotel will give you indications. My room was modern and comfortable with a nice city view on to Castellana and some apartment blocks. AC hotels are not the same standard as Marriott hotels, so I am giving my stay 5 stars on the basis of that. My bed was very comfortable, the bathroom roomy and functional, there was a mini bar and a coffee machine, internet was free of charge and fast enough. I had a working desk and enough sockets to charge my appliances. I paid a bit too much for my liking but it was worth it. I walked to a really classy Corte Ingles not too far away and also to a restaurant. For breakfast I ventured into the residential streets behind the hotel and found a little typically Spanish bar. Hotel staff was very friendly and helpful. In the lobby, there is a big working table where I could see myself having a meeting with colleagues in a comfortable atmosphere. Would definitely go again.

Frankly, I can't complain. Everything was OK, the only small minus was a little noise I could hear from the street. Very kind reception staff and even better service in the breakfast room. Breakfast itself great, however some changes to the menu would be nice every so often. I got a nice room and it was perfect for business travellers, but altogether soulless. Good thing is the metro station nearby, otherwise it would be quite far from the center. In summary - OK, but that's it.

As my crew hotel was full we chose this one for a short one night's stay. There is no shuttle service to the airport and a single taxi ride is 26 to 28 Euros. The room was very small facing a sideway and the noise from the motorway close by necessitated sleeping with earplugs. Marriott's policy is clearly on saving fractions of pennies on every little detail: the pens used for signing the expensive bills, not changing the flat batteries in the remote controls until the 'customer' comes down to complain about it. I was surprised to find a piece of soap in the bathroom. We had a little meal in the bar and the waiter was a little rough in the beginning, he almost threw the plates and the cutlery onto our table. This mentality was completely opposite the one we experienced in the other part of Spain we visited. All in all the price- performance ratio is unacceptable. I don't recommend staying in this hotel but if you have to, make sure somebody else is paying for it. As a consequence I will cancel my bonvoy membership today and I will avoid privately staying in Marriott hotels in the future.

This lovely hotel is truly a gem. We just finished a 10 day stay and loved the entire staff. The hotel had a boutique charm to it, modern and cozy. The hotel restaurant has very nice breakfasts and at night a bar and light fare as well. The hotel is located in one of the most vibrant areas of Madrid. Outdoor and indoor cafes, shops and restaurants. The Prado and Sorolla Museums are within walking distance or a quick 5-10 minute cab ride. Cabs are very reasonable and Uber as well. Madrid is an extremely fun walkable city. We totally enjoyed both museums. Joaquin Sorolla was an extraordinary artist in the impressionist style. The museum is housed in his magnificent original mansion. We found the Madrid people friendly and helpful. We would choose the AC Recoletos again if we return to Madrid.

After zero sleep on JFK to Madrid flight, I stopped by AC Hotel Los Vacos where my husband was checking out at noon. I arrived a the hotel around 8:45 AM, and a front desk staff kindly led me to the cafe area where my husband was having breakfast. My husband asked me if I wanted to get breakfast, but I said no because I was so exhausted and had no appetite. There was coffee & tea and some juice in a separate section from the cafe. I thought It was for the hotel guest. When I was pouring myself a tea and OJ, a wait staff stood behind me and used a very stern tone, ”What's your room number”, I did not know my husband's room number, and I said, ”could you ask my husband?” She got a room number from my husband, and nothing was explained.  We went to his room, and I passed out for 2 hours. Just before noon, we went to the front desk to check out and asked about an extra 5 euros charge. He said my husband paid for his room and breakfast, but the cafe staff charged him 5 euros for the tea I had in the paper cup. I said, ”It's okay to charge for the drink, but I would have liked it to be explained instead of treated like a thrive and just charged 5 euros. The front staff said, ”Okay, taking out 5 euros charge, but the wait staff doesn't speak English, and if the person doesn't speak a  language, the communication can be crude.” ”Do you speak Spanish?” I said, ”poco” and he said, ”See, 'poco' is not the way how we reply.”  There you have it. If you like your hotel staff to treat you like a thief and criticize your poor Spanish, this is a hotel for you. I was looking forward to my first overseas trip after the pandemic; what a disappointing start to my experience in Spain. What a welcome...