Ulasan Hard Rock Hotel Madrid

Jawapan daripada Pihak Penginapan: Dear Rock Star,Thank you for sharing your feedback with us. We hope you had a great time exploring Madrid and that you enjoyed your visit to the city.We’re sorry to hear that the room size did not fully meet your expectations. Our rooms are designed for comfort, and while the twin beds are placed together, they can be separated upon request.We truly appreciate your comments and will take them into account. We’d love to welcome you back for an even better experience in the future.Kind regards,Star Service

Jawapan daripada Pihak Penginapan: Dear Rock Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy yor time in the city. We are pleased to know that you had a pleasant stay with us. Wea re happy to know that the design of the room and its comfort as well as our gastronomic offer, the attention from the staff and our strategic location met your expectations. The whole team works hard to bring memorable experiencesto our guest so we are happy to know that we were able to achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service

Jawapan daripada Pihak Penginapan: Dear Rock Star,Thank you for sharing your experience with us! We’re happy to hear that you enjoyed our convenient location, the service from our team, and a comfortable stay.It’s also great to know that you had a good experience at our restaurant Sessions. We appreciate your feedback and look forward to welcoming you back to Hard Rock Hotel Madrid.Kind regards,Star Service

Jawapan daripada Pihak Penginapan: Dear SC from HK, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are happy to know that our strategic location and our breakfast were to your liking.On the other hand, we are sorry to hear that the room did not meet your expectations. For future stays, we also have a small lift that you can use to bring your luggage up to the reception. We hope to have you back soon!Yours sincerely,Star Service

Jawapan daripada Pihak Penginapan: Dear Rock Star,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We hope that the facilities as well as the services were of your liking. We are pleased to know that you had a goo experience at the time of the check-in. On the other hand, we are sorry to know that our check-out policy didn´t met your expectations.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service

Jawapan daripada Pihak Penginapan: Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star Service

Jawapan daripada Pihak Penginapan: Dear Sean Anthony,First of all, we would like to thank you for taking the time to rate your stay at Hard Rock Hotel Madrid.We are delighted to know that you enjoyed your stay with us and that our varied breakfast and the air conditioning in the rooms met your expectations. Your satisfaction is our greatest reward and motivates us to continue providing exceptional service to all our guests.For future stays, you can book an exterior room if you wish. Please do not hesitate to inquire at the reception.We look forward to seeing you again very soon.Kind regards, Star Service

Jawapan daripada Pihak Penginapan: Dear Joachim,Thank you for evaluating your stay at Hard Rock Hotel Madrid. Your feedback is very valuable for us to improve day by day.We are delighted to read that our bedding exceeded your expectations and that you wish to have a mattress like ours.It has been a pleasure having you. We would love to see you again very soon!Sincerely,Star Service

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for taking the time to share your impressions of your stay at Hard Rock Hotel Madrid. We carefully review each review to continue improving every day and maintain our motivation at its highest.We regret that you have that impression; we are meticulous with billing and would appreciate it if you could contact us via email so that we can review it.Lastly, we hope to have a second chance to make your stay a memorable experience.Best regards,Star Service

Jawapan daripada Pihak Penginapan: Dear Frank,First and foremost, we would like to thank you for taking the time to evaluate your stay at Hard Rock Hotel Madrid.We are delighted to hear that you enjoyed your stay with us and that our team met your expectations. Similarly, we are pleased to know that you found our location favorable, being close to Atocha station and the city's main museums.We look forward to welcoming you again very soon.Thank you very much.Kind regards,Star Service

Jawapan daripada Pihak Penginapan: Dear Yew Weng,First of all, we would like to thank you for taking the time to review your stay at Hard Rock Hotel Madrid. The entire team is very grateful to have received you. We are glad to know that the treatment of our staff and the service offered have made your stay a memorable experience.It was a pleasure to have you as our guest, we hope to see you soon! Yours sincerely,Star Service

Jawapan daripada Pihak Penginapan: Dear Guest, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are glad to hear that the cleanliness of the rooms and amenities have met your expectations. On the other hand, we are sorry to hear that the deposit taken per stay was not to your liking. Guests are informed at each check in and it is also done on a data phone where guests can see the amount of the deposit. We hope to have you back soon!Yours sincerely,Star Service

Jawapan daripada Pihak Penginapan: Dear Rock Star,Thank you for reviewing your stay at Hard Rock Hotel Madrid. Your feedback is very valuable to us as we strive to improve every day.We are delighted to read that our facilities met your expectations and that you were able to enjoy the capital thanks to our strategic location.It has been a pleasure having you with us. We would love to see you again very soon!Sincerely,Star Service