Temukan Penginapan Anda di Madrid

It is literally In the heart of Madrid! Lots of food eateries around! Beautiful rooftop bar!

Lokasi sesuai untuk meneroka Madrid tanpa berada di centro yang sesak. Barangan sangat bagus dan bermanfaat

The Heritage is a boutique hotel with 40-something rooms and the emphasis is very much on a personal service. It’s part of the Relais and Chateau group, a chain I’d always avoided in the past as I’d assumed it would be beyond my means. How fortunate I was this time to take a chance. All of the staff are unfailingly polite, friendly and helpful and I can honestly say I’ve never been so well looked after in a hotel before. Alicia and Dana checked me in, seamlessly, and I was offered a glass of Cava whilst this happened. I was then shown to my room - a Junior Suite - on the sixth floor, where the decoration could best be described as opulent. A huge bed, an antique desk and chair, two further chairs, flatscreen tv, Nespresso coffee machine, mini-bar, safe etc. Everything you’d expect in a high end hotel. Enough coat hangers as I was travelling solo but possibly not quite enough if two people had shared the room. But that’s a small gripe. The bathroom included a hydrotherapy bath, which I didn’t use, and the largest rain forest shower I’ve come across. Despite being on a busy road junction there was minimal traffic noise thanks to effective double glazing. Internally, I was disturbed only once by a slamming door. There will always be thoughtless travellers who let that happen but that’s not the fault of the hotel. The bed mattress was a little on the firm side for me. It must be a difficult issue for hotels of any level as it's often just down to personal taste. But this is a good example of the extraordinary service given by the Heritage. I happened to mention the mattress to Julian, the General Manger, who explained that because it was a public holiday in Madrid (the day before Good Friday) it meant he was unable to get hold of a replacement mattress for me. But he did despatch his head of housekeeping to a department store to buy a mattress topper which was then added to my bed. This was a big improvement and definitely above and and beyond what I was expecting. The hotel restaurant must also get a mention. It’s presided over by a two-star Michelin chef (the stars awarded for a restaurant elsewhere) and was a revelation. At dinner the flavours were outstanding. And from the same kitchen came a very good cooked breakfast each morning. It was my first visit to Madrid and I was there for a week over Easter. The city is as beautiful as everyone says and I saw some amazing art and enjoyed spectacular weather. But I also struck lucky in my choice of hotel. Special thanks to manager Leticia for trying to get me in to “the best” flamenco show in town. Alas, it was fully booked on the nights I was free. But then Alicia found somewhere else for me so all’s well that ends well!

I recently stayed at One Shot 22 to celebrate my Birthday and my Daughter's Graduation. I rented two premium rooms. The photos of the rooms depicted a wrap around balcony. Upon arrival the A/C did not work. When I attempted to call the front desk no one picked up the phone. After a few failed attempts on trying to reach someone by phone I proceeded to go down to the lobby. The explained to the receptionist that the AC was not working and I attempted to call but no one had answered the phone. The receptionist stated that she heard the phone but was helping someone else so she could not pick up the phone. I was ok with that response. She then advised me that she was would turn on the AC from a master control station at the desk. I expressed my concern that I would not be able to adjust the AC directly from the room. The receptionist then stated to call the front desk if I want the AC adjusted. I believe this was unacceptable. I was exhausted from travelling that day and went to bed hoping I would not have an issue with the AC. The next day I went down to the front desk to express my dissatisfaction with the two premium rooms not having the wrap around balcony depicted in the room pictures. The receptionist argued that there were no such pictures in the room description. I should her copies of my reservations and asked her to go on their website to verify the pictures. Upon the receptionist viewing the images she apologized and stated there was only one room in the hotel with a wrap around balcony. The only reason I booked two premium rooms in this hotel was to be able to sit out on the balcony and relax after a long a day. I asked to speak to a manger. The receptionist stated there was no manger on site but provided with a phone number to the manager. I called and left a message. I went out for the day upon arrive the AC was not working again for the second time. I had to go back down to the lobby for the receptionist to activate the AC. Again, I requested to speak to manager. The receptionist reached out to the manager and left the manager a message to contact me. When the manager contacted me I expressed to her that the ONLY reason I booked the hotel was for the balcony overlooking a small park. Again I was advised they only had one premium room with a wrap around balcony. I alerted the manager that One Shot was misrepresenting the premium rooms by displaying photos of a wrap around balcony. The manager apologized for the inconvenience and stated that she would advise the marketing department of the images displayed. I asked for a discount because I felt I was paying a premium price but not receiving what One Shot portrayed in their Premium room images. I must be honest, the bed and pillows were VERY comfortable. The bathroom was showing it's age with the wallpaper peeling. My wife had a difficult time putting on her make up with the poor lighting over the vanity. I wasn't impressed with the limited breakfast onsite. The hotel was in a qui

The service in this hotel is probably the best I've experienced in 36 years of international travel. They go above and beyond - and concierges Pablo and Arturo were especially helpful in every way from organizing tours to making sure my sister-in-law was well looked after when she was unwell. We were there in October '23 and it was so good we went back for a few days over New year. Great food, good piano bar, very comfortable rooms and a wonderful atmosphere. Cannot compliment the URSO enough!

They don’t have Iron in room and don’t give it to you , you have to pay almost €4 to iron .

Absolutely loved this hotel. It was perfect for a couple traveling with their children. We stayed for a week, the location was amazing across the street from The amazingly beautiful Retiro park. The staff was great, rooms cleaned very well. We had the included breakfast which was great lots of choices. Can’t say enough about it. Having a junior suite with separate bedroom and huge separate space for sitting and bunk beds was key for us to have a wonderful week! Would definitely return!

It is a really nice hotel; the rooms are great and very clean, the people attending at the bar and the reception. A very nice buffet breakfast with all you want. 1 point of attention is the coffee; this was really horrible ( following several people who stayed as well at the same time) After business was done the way to the center could be walked. And from either part of Madrid city center it takes about 7 euro to get back by cabify.

nice and quiet. you sort of feel like you are in a bomb shelter but remember you are in the lower level of an airport. wifi sucks but it sucked all over Barajas so not just the hotel. other than that. the bed was comfy (mattress on the firmer side but still very comfortable.)i would highly recommend them. but book early they are full almost ever night. you will not get a room last minute. we checked in at 1300 and the sign was up saying all rooms are reserved.

I always stay at SoHo Congresos because it fits all my categories: location is excellent; professional staff; clean throughout; plenty of space; and, the linens and comfortable beds provide the best night's sleep. Furthermore, it's quiet; there's no street noise.