Pengguna Tetamu
28 Disember 2023
The location of the hotel was most convenient for the attractions and services that we came to experience. A shame though that the outlook was on an unkempt tank and overflowing rubbish bins although this may be beyond your control. In our room we were pleased to find that the AC,the fan and Wifi worked. Here are our suggestions for improving the accommodation. Cleaning should be of a much higher standard. For instance, the crust on the soap dispensers, the stained switchplates, the accumulation of dirt under the bed, the filth on the AC and the toilet window should be removed as should the cobwebs. The scuff marks on the walls suggest that it is time for a repaint. Even in a budget hotel one might find towels of a better quality and size, and find also bulbs that have shades. Warm water for the shower was encountered only once in three days. The presence on the stairs and other public areas of refuse, plastic and cardboard as well as mattressses demonstrated that there was a complete lack of care and more worryingly would contravene fire regulations. Several individuals used the stairwells as a sleeping place - why? We used the lift sparingly as it seemed from the signs (3 people not 6) that it was not functioning as originally intended. Finally, the welcome that we received was lukewarm. Hotel personnel should be trained to be helpful and solicitous to clients so that when none of the four - four - bank cards were not accepted in payment more than a rough gesture in the direction of an A** would be appreciated. In general then, we felt the hotel was uncared for and customers were considered an intrusion.
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