Terokai Ulasan Tetamu Hotel di Mainz

Brunfels Hotel
4.1/537 Ulasan
I don’t like leaving bad reviews but this hotel warrants it. I had booked a King Balcony Junior Suite. When I arrived at the hotel, I was told that my room was not available for a ”technical” reason. I then asked to be moved to another Junior Suite with a balcony and was told that all of those rooms had a ”technical” issue. I find it extremely difficult to believe that all of those rooms suffered a ”technical” problem on the day I checked in. The reception offered no explanation whatsoever as to why all those rooms were unavailable. The Front Desk Manager then said that he could upgrade me to another suite but it wouldn't have a balcony. This was something I was willing to accept although I said that I specifically booked the room to enjoy use of the balcony. He wrote the key card out and then disappeared to the back office for 10 minutes. When he came back he explained that all of the other suites were occupied (how did he not know this when he offered me the new room?) and I would have to be downgraded to a room of a lesser standard or I could go to the other Hilton in Mainz but it would cost me €100 more a night. I accepted the downgrade and was met with a dated room. No USB ports which really is standard for a modern hotel. The room itself was very clean although housekeeping missed the small things (eg the coffee spills on a napkin were just left and the napkin wasn’t changed). The bar was OK. It looked like the chef was serving. Maybe they were short of staff. I’d never stay here again. Go to the Hilton Mainz (by the river).

Soalan yang Kerap Ditanya

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