Ulasan Elaf Ajyad Hotel

Do you want to experience a full-blown nightmare during your vacation? Then book your stay at the Elaf Ajyad hotel, where everything is set up to ruin your holiday! Upon arrival, we were greeted with the news that our room was not ready, despite us arriving just after 4 pm. We were left waiting for over an hour with no assistance or explanation as to why the room was not ready. Clearly, customer service is not a priority here. To make matters even worse, the lift was out of order, which meant we had to drag our heavy luggage up the stairs. This was a massive inconvenience, especially after waiting for so long. The hotel staff clearly do not care about their guests' well-being. Once we finally got to our room, we were met with a broken shower head that made it almost impossible to take a proper shower. The carpet in the room was an absolute disaster, with disgusting smells and multiple stains that made me feel like I was sleeping in a dumpster. It was truly revolting. The room was extremely dusty, and the awful smell stayed with us throughout the entire week. The white tiles entering the bathroom were cracked and stained yellow for some unknown reason, which added to the already unpleasant atmosphere. It was like staying in a neglected, abandoned building. To top it all off, the room was only cleaned on two out of the five days we stayed there. We had to go down to reception multiple times because our room cards kept deactivating, making it impossible to access our own room. Clearly, the hotel staff cannot even handle the basics of hospitality. The shuttle service provided by the hotel was utterly useless, as it only takes you a few meters down the road. It was pointless and added to the overall disappointment of our stay. The hotel staff was unfriendly and incompetent, leaving us feeling unwelcome and ignored throughout our stay. They clearly have no idea how to treat their guests. Everything that could go wrong did, and the entire experience was just the worst. I would never recommend anyone to stay at this hotel. Save yourself the trouble and avoid Elaf Ajyad at all costs. It is a disgrace to the hospitality industry.