Hotel berhampiran Mecca Museum, Makkah

The hotel is very nice. Room is okay. The reception staff is very cooperative. Seher especially helps to sort out all the process very quickly. She also helps to keep the luggage for a short period and she helped in check out. Thanks for that.

Check-in: Awful. I waited patiently until one of the two clerks sent me to the doorman. ??? The doorman sent me back and upon returning to the check in counter the other clerk told me in a raised voice to just wait 10 minutes as they are busy. I was totally confused as I don't pester anyone. Anyway, I waited on a couch. Then another person walked in and that second clerk proceeded to check that person in. I looked at both of the clerks. Then the first clerk told the other that he needs to check me in first. Then first he couldn't find my booking and asked for an email from Trip. When I presented it he said never mind I found the booking. Just crazy. Room: Okay. Bed was too soft for my liking. Only tea, no coffee. No creamer. No toiletries except liquid soap/shower gel. The desk was only cleaned in the front while the back of the desk and phone was full of dust. The toilet drain (on the 14th floor) was smelly. The mugs which were black looked like they were just rinsed and still had stains inside that I had to lean myself. I left a note requesting for coffee and toiletrie ins such as toothbrushes, toothpaste and earbuds. We got two small pouches of coffee and only one toothbrush and small toothpaste. No earbuds. Food: We had breakfast included. We also had dinner at the hotel on one night. The breakfast was quite good except for the juice and the coffee. The dinner was a notch lower than the breakfast in terms of selection and quality of the food. I would not recommend the dinner. Shuttle bus: Good. The hotel uses small busses that I actually preferred as we never needed to wait long for the buss to fill up. If you missed a buss, the next bus would arrived almost immediately. 7.5 minutes to the Haram and 12.5 minutes back. Check out: perfect. We just handed in the key cards and that's it. Check out took all of 3 seconds. Overall: The Novotel Thakher City was okay just that it did not meet my expectations. I would not rate this as a four star hotel.

I had an excellent stay at this hotel and would highly recommend it. The staff were amazing—proactive, professional, and always ready to assist. The guest relations lady, in particular, was incredibly helpful and always went above and beyond to ensure we had a great experience and she was always available at anytime. The rooms were spotless and very well-maintained, providing a comfortable and relaxing environment. Additionally, the hotel offers a buggy service to the Haram, which was very convenient, even though it’s just a short 3-minute walk. Overall, this is a fantastic hotel that I would definitely recommend to anyone visiting the area. Great service, clean facilities, and thoughtful amenities made this a memorable stay!

Wow! What a hotel! It exceeded my expectations by far and I really enjoyed every moment of it. The service is amazing, especially Mr. Muhammad, what a kind and gentle man. He happened to check us in and check us out. As soon as you enter the hotel the wonderful smell hits you. The decor is out of this world. The calm earthy colors, the subtle bling in between everything is well thought of. The complimentary elements in the hotel i enjoyed as well. Good quality coffee, plenty of towels, of diff sorts and sizes, a beautiful view! The shuttle busses were very frequent, most I waited was 2 minutes probably, but almost in all cases I didn't have to wait. All doors are opened for you and they make you feel like royalty. Breakfast was also a variety of good food. I will definitely visit again. It was cheaper than the hotels nearby.. Last I will say is Allaahuma baarik!

Pengalaman yang indah, hotel ini baru, dan perkhidmatan penyambut tetamu sangat baik, terutamanya dari saudari Aseel Sindi Dia terkenal dan contoh layanan dan ***a kelas atas, dan dia menjadikan pengalaman kami lebih istimewa. Saudara Shihab Kutbi baik dengan kami dan perangainya canggih dan bekerjasama Kami berterima kasih kepada semua orang

Kakitangan hotel ramah dan membantu, sarapan pagi yang sangat baik dan sangat mudah jika anda ingin melakukan Umrah dengan anak-anak kerana lokasinya betul-betul di hadapan Al Haram.

This stay offered a generally positive experience, but a few minor inconveniences detracted from it. While the cleanliness and amenities could have been better – particularly the malfunctioning hot plate – the staff addressed the booking issue efficiently when contacted. Despite these hiccups, the overall experience was pleasant. Here's a breakdown of the key points: Positives: Generally positive experience. Rooms were almost ready before Zuhur prayer and they checked us earlier before the actual timing. Negatives: Cleanliness and amenities could be improved (especially the non-functional hot plate). Booking issues arose as we booked two rooms but only one room was appearing when we reached there, but resolved promptly by contacting trip.com.

Hotel yang mengagumkan, kami mendapat pemandangan bandar dan ia sangat mengagumkan. Agak pasti akan kembali ke hotel ini. Semua orang di hotel ini sangat baik. Perkhidmatan bilik juga bagus, daftar masuk juga lancar tanpa menunggu kami mendapat bilik terus selepas waktu daftar masuk. Sarapan pagi mempunyai banyak pilihan makanan. Makanan tempatan dan barat. Sangat bagus dan disyorkan. Yang haram juga sangat dekat dengan hotel. Anda hanya boleh berjalan ke haram.

Bilik berharga 2,000 yuan semalam memberikan pemandangan sampah Bilik itu menghadap tempat letak kereta dan runtuhan. Sarapan pagi tidak sehebat hotel empat bintang domestik Bilangan hidangan panas adalah kurang daripada 3, dan ia pada dasarnya adalah nasi goreng dan sosej yang berkualiti rendah. Kemudahan bilik sudah lama dan ***anya seperti hotel lama di China. Lebih-lebih lagi, penyelenggaraan bilik tidak mengikut piawaian kosong dan tiada apa-apa. Selain daripada lokasi, hotel ini pada dasarnya tidak mempunyai apa-apa untuk ditawarkan untuk satu malam dan hotel The Hilton dan Conrad di sebelahnya adalah satu pertiga lebih baik daripada yang ini, dan kualitinya berkali-kali lebih baik. Hotel ini hanya bernilai 300 semalam, tidak lebih.

This Hotel is situated on Ibrahim Khalil road , its very clean, has a luxurious feel to it, with a professional staff and with very comfortable beds and Rooms... The cleaning staff speaks arabic, hindi, bangladeshi however reception and house keeping finds it hard to understand English all the time. Its almost 25 mins walk to the Haram But If you have done your Umrah or have been walking a lot in Haram , it will be tiring to walk back. They do have a Shuttle service which is available 24 hrs however to our surprise, you have to change it on Kudi Bus station and take another bus to haram, your total Trip time back to the hotel can be roughly 25/40 mins due to traffic, which is usually always busy , but if its a Friday you will be literally running around catching a shuttle or securing your seat in it. I absolutely hated that so preferred walking. Hotel has a shopping mall, Masjid and all the 9 Towers are connected with each other. We ordered their In room dining food and overall it was quite nice. I felt the oil of the fries had some stale taste but everyone else was tired hungry and found it ok. I might not stay there again as I didnt like the 2 shuttle Run but overall its an amazing Hotel .