Hotel dengan Pengambilan dari hotel di Malang

I stayed for one night. It’s not far from train station, less than 20 minutes walk. The hotel allowed me to check-in earlier despite no personal request when booking. I booked the cheapest rate without breakfast because I didn’t know what they offer for breakfast during these times. One thing I remember the most is that the towel and linen smelled nice, I think it’s jasmine. Amenities were enough, including slippers. Bed and pillows were comfortable. Luggage rack and door handle were not in a good condition (screws were loose), and the safe box was locked, I couldn’t use it. Hotel played instrumental musics on speakers, but it’s quite disturbing when it’s 10pm and you could hear it from the room. Cleanliness need to be improved. I found the dirts from previous guest under the bed frame, and public restroom on lobby wasn’t clean enough. Receptionists were ok, I didn’t interact with other staffs. I don’t mind staying here again.

Very good hotel, facilities function well, good cleanliness, friendly receptionist, with views of the mountains and UB in the city center

Secara keseluruhan ia adalah penginapan yang sangat memuaskan! Hotel ini agak lama, jadi terdapat sedikit kesan pada permaidani, tetapi tidak ada yang besar. Hotel ini terletak bersebelahan dengan dua pusat membeli-belah, jadi membeli-belah dan menjamu selera adalah mudah. Makanan perkhidmatan bilik adalah lazat, dan walaupun saya tidak menggunakannya, perkhidmatan dobi yang digunakan oleh rakan saya adalah pantas dan membantu. Mereka membersihkan bilik dengan teliti setiap hari, dan pada hari terakhir terdapat tuala berbentuk comel, yang membuatkan saya berasa sangat gembira. Ia panas, jadi saya bersyukur kerana mempunyai dua botol air setiap hari. Ini adalah hotel yang saya pasti ingin menginap pada kali seterusnya saya ke Malang.

Menu sarapan krg menarik, rasa B aja, receiptionis ada yg jutek,sy pesen kamar lnt atas katanya ga ada. Pdhl temen sy yg pesennya stlh sy , dikasih lnt 5. Mgk krn sy dpt hrg lbh murah dr trip.com drpd temen sy, jd permintaan tambahan diabaikan.,parkir jg krg luas.

This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

we stayed here for two days. This hotel is the first hotel we couls found once we exit the toll road. The front office hospitality was excellent. The room was just ordinary but its clean; no issues at all and nothing special or unique things could be found in this hotel.. Breakfast just average... the wifi connection was bad in our room.

Awesome executive suite in the heart of Malang. The room cleanliness is superb and all furnitures are maintained well. Thumbs up for the staff politeness and they are very helpful. The room are spacious and hotel interior match with the 5 star hotel status. There are few available activities for the guest and really love the clean swimming pool. The only cons are small gym and no Netflix in the room.

Our room, facing the pool and the mall, was spacious, clean, and plain, without decorations. The room looked efficient and institutional, rather like a schoolroom. In fact, the echoing shouts of children playing in. and passing through, the halls throughout the morning, day and evening, made it feel as if our bedroom was one of many rooms in an elementary school. Probably more families than usual are on staycations during weekends. The breakfast from 6-10 am was good with many choices in the buffet and a lot of staff providing support. All of the staff are friendly and eager to be of service. The hotel is in a very convenient location. We took a taxi to the hotel, and we didn't know if the driver would be charged Rp. 10,000 for parking after he left us, so we felt compelled to pay the driver for parking, just in case. We discovered later that usually they don't charge for parking if the car is in the complex for less than 10 minutes. The reception staff told us that, if the driver parks his car (somewhere) and comes to the reception desk with us, he can get a document that will exempt the car from the parking charge, but it was always less of a thrash just to pay the parking charge. Considering the price, we feel the Aria Gajayana provides an average value on weekends.

Bilik-bilik agak bersih dan dijaga dengan baik, hanya sedikit kekurangan di bilik mandi, terdapat sedikit karat. Tetapi secara keseluruhan ia bagus dan selesa.

Luxury but affordable, I mean I selected non breakfast package for sure. Room was clean, bathroom quite spacious, internet is OK, they got nice gym and pool even not too long, but it works for me. The only problem is, it is quite far from the center area where all the great malls located. The closest mall you can get is Galaxy Mall which is one of the best in Surabaya. Quite close to airport, that's another pros in terms of location.