Ursula D
21 Mei 2024
Following a friend’s recommendation we stayed for five nights. The taxi ride from Dabolim Airport took just over an hour. Check-in was quick and efficient, and soon we were transported by buggy to our room - all the buildings are spread around a spacious, lush green and well kept compound. Our room was as expected from a Mercure Hotel - fairly large, comfortable with all the usual amenities like a/c, fridge, safe, kettle etc. The king size bed was very comfy, the bathroom good, and we had a nice little patio overlooking a lawn and garden, and the adjacent fields. Housekeeping was pretty good, but sometimes done too late in the day, even though the ‘make up room’ sign was out. The poolside restaurant was where the breakfast buffet was located. The buffet comprised a mix of Western and Indian dishes and was overall very good. There was only one fresh juice and a couple from cartons, and the selection of fruit could have been better. They egg station was excellent as was the stand preparing South Indian delicacies like idli and dosa. A great disappointment were the Danish pastries which were dry and unappealing; I would have hoped for something better from a hotel in the Accor group. The complimentary high tea in the afternoon was a bit poor for what was promised. It’s a nice little gesture, but we only went twice as it was quite boring. There are three restaurants in the resort; the menu however is the same in all of them. The food was generally very good, ranging from Indian and Goan to Indo-Chinese and some Western dishes. The only bar is located in the Manos restaurant. The hotel caters a lot to conferences etc which means Manos is closed to other guests. Order a drink in another outlet, and you wait for ages for it to be brought from Manos. Not very satisfactory. The restaurant staff were mostly friendly and helpful, some seemed poorly trained, disinterested and a bit lazy. An exception was Walter who was brilliant and also very well spoken and thoughtful, and one of the few who showed initiative. The pool was nice and clean, but sometimes swamped by rowdy conference delegates. My husband had a few good massages in the spa. I went for a few morning walks on the island and we took the ferry to the next island, plus a boat tour where we even saw a few crocodiles! All in all, a nice quiet retreat.
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